Front Desk Service Representative

Rachel Ramos

***** * ****** *** *********, AZ ***63 · Cell 575-***-**** · adowx5@r.postjobfree.com

Professional Summary:

Excellent phone communications as a Customer Service Representative. Qualified with over 10 years in the hospitality industry. I am also a hard working and self motivated individual and enjoy working with others

Skills:

Creative problem Solver

Quick Learner

Excellent Communication Skills

Multi-Line Phone Talent

Proficient in Cash/ Credit Card Handling

Work History:

Operations Manager, 08/2016 to 02/2017 General Manager, 08/2016 to Present

Comfort Inn & Suites 13337 W Grand Ave Surprise, AZ 85374

Running all aspects within the day to day operations of the hotel on a daily basis, held meeting with staff when needed, handling and the depositing of money on a weekly basis, sending invoices for payment, the writing of checks, running of errands when needed, the hiring of new employees, training of new hires, filled in when needed at front desk, breakfast and housekeeping, the making of schedules for all staff, daily meetings with Franchise owners, attended Sales Revenue meetings, communicated with guests over phone calls, emails and in person, addressed guests and staff concerns to resolve issues when needed, communicated with all vendors, cross trained in all departments of the hotel, handled the scheduling of group blocks and billing

Night Auditor, 01/2012 to 05/2012 Front Desk Service Representative, Sales Manager/Assistant GM 10/2013 to 08/2016

Hampton Inn & Suites, 2212 Mabry Dr Clovis, NM 88101

Running of nightly paperwork, answered multi-line phones, checked in/ out guests, making reservations, transferring of calls to correct individuals, greeted guests at all times, filled in when needed, running of errands when needed, light cleaning and laundry, went on sales calls, submitted sales notes to Sales Manager, worked closely with General Manger, sending of faxes, filled in when GM was out

General Manger, 12/2008 to 09/2010

La Quinta Suites 4521 N Prince St Clovis, NM 88101

Ran all aspects within the running of the day to day operations of the hotel, communicated with owners directly through email, phone and in person, strong communication with guests, employees and vendors, attended conferences throughout the years, handling of cash deposits, billing of weekly invoices for companies, set up direct bill accounts and invoiced them accordingly, sending of collection letters when necessary, worked together with maintenance and head housekeeping in the running of daily operations, hiring of new employees, held staff meetings when needed, filled in when needed at front desk, housekeeping and breakfast, handling of staff schedules

Night Auditor/ Front Desk Service Representative, 01/2004 to 12/2008 Housekeeper, 02/2002 to 01/2004

La Quinta Suites 4521 N Prince St Clovis, NM 88101

Running of nightly paperwork, answering multi-line phone, greeting guests, checking in/ out guest, posting payments and charging of payments, making reservations, transferring of phone calls, assisted guests in person and over the phone, handling of money and credit cards, organization keeping of the front desk and area I worked, running of errands at times, filled in when call outs were made, light cleaning and laundry duties, cleaning of rooms for guests to check in, deep cleaning as necessary, went through room inspections, the showing of rooms to future guests, cleaning of public spaces, got hotel ready for grand opening

Housekeeper, 08/1998 to 07/2001

Classic Inn 1400 Mabry Dr Clovis, NM 88101

Cleaning of guests rooms, deep cleaning at guest check out times, stripping of rooms, washing, drying and folding of laundry, kept inventory for ordering supplies, keeping of outside property clean, showing of rooms to future guests, communicated with owners daily

Education

Sudan High School Sudan TX, 79371

Class of 1993, HS Diploma

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