Mung Tran

**** ******* ***, ********, ** ***** • 917-***-**** • adowwr@r.postjobfree.com

Professional Summary

OBJECTIVE:

To become associated with a company where I can utilize my skill and gain further experience while enhancing the company's productivity and reputation.

Skills

Customer service

Communication

MS Windows proficient

Excel

Receiving support

Organization business record

Detailed

Administrative support

Performance Management

Vietnamese and English

Professional experience

Citi bank 11/2018-03/ 2020: Queens, New York City

• Deliver client services and acquire new relationships and deepens existing relationships through the cross sell of relevant products and

• Build referral business opportunities through Centers of Influence (COIs) and recommend strategies to grow the consumer and small business client base

• Handle small business credit requests up to $100K, recognize/escalate larger lending opportunities and cross sell treasury/ and related small business products

• Recognize transaction needs of clients and educate clients on service and digital channels for providing assistance with self-service

• Perform calling activities including outbound sales as well as follow ups

• Coach tellers and other branch staff on products/special programs, identifying client needs, and providing appropriate referrals

• Understand and comply with Citibank policies, standards and procedures to ensure the security of the bank’s and clients’ assets

· Record of effective collaboration and change management

· Effective leadership, including the ability to balance team and individual responsibilities; building teams and consensus; getting things done through others not directly under his or her supervision; and working ethically and with integrity

· Experience on creating and executing data governance organizational change management strategies as part of a larger transformation

· Experience selling and delivering billable professional services

· Record of effective management, including planning and decision making, identifying priorities and bringing projects to successful completion in a timely manner; and maintaining a focus on high standards and quality

· Use business requirements, user research, and market research to define crisp problem statements, write user stories, develop scenarios, journey maps, and high-level requirements

· Design conceptual wireframes, high-fidelity mockups, information architecture diagrams, interaction specifications, and functional prototypes

· Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency

· Translate abstract concepts into simple and elegant user interfaces · Present design work to the product team, and senior leadership for review and feedback

Customer Service Representative, 02/2018 to 11/2018

J-Blatt inc cooperate with China Airline – John F Kennedy International airport

Need to verified all documents check for passenger who’s traveled inbound and outbound from U.S country.

Communicate as well with passenger and respond all questions to passenger when they need it.

Professionally, to communicate with passenger when they had issues by travelling documents

U.S VISA and aboard VISA

Boarding pass ticket

Boarding time- departure time-arrival time

Type words documents approximately 400 words in a minute

I used to accept many call from inbound and outbound minimum 40 calls in daily of the business.

Cashier And Host, 01/2017 to 02/2018

Dallas BBQ – Rego Park, NY

Welcome the customers come to Restaurant and I had have acknowledge to provide a place whereas my clients can sit and feel comfortable.

Organized table for party and dinner during operations

Customer service, pick up phone and accept food order

Galaxy Gel, USA, inc – Flushing NY

Customer Service Representative, 05/2011 to 03/2016

Ensure the store, shalves or website are stocked with the right types and quantities of products

Display, arrange, price, and rotate the products in store

Maintain the store, and removing dated and demaged products

Monitor store inventory based on sale and intake

Optimize sale volume profitability and indentifying profitablelines and bestseller

Make recommendations for promotional strategies using sale and pricing data

Work communicate with buyers, suppliers, stores, and distributors.

Sale Administration, 01/2007 to 10/2010

Van Thanh's Bicycle Business – Hoa Binh, Bac Lieu

I was an employee of Van Thanh bicycle business. My job every day must be recorded sales data, communicate with customers, provide information about bicycle parts when customers need to know about product information. besides, I am also a person who specializes in bicycle assembly and repair.

Education

LE THI RIENG - Viet Nam

High School Diploma: 2010

QUEENS BOROUGH COMMUNITY COLLEGE, CUNY, NY

Major: Associate Engineering of Science (A.S)

Relevant coursework: College Algebra and Trigonometry for technical, introductory survey of Art, Chemistry Science, Pre-calculus Mathematics, Analytic Geometry calculus I-II, space Astronomy and Our Universe.

Graduation: Oct/2020

Major: Bachelor Engineering of Science (B.S)

Graduate expectation: Oct/2021

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