KH
SOFTWARE
MS Word, Excel, Teams, Outlook
Adobe
PowerPoint
SAP 50
Advantage
Salesforce
Stripe
Ariett
Paciolan
Desktop Publishing
WordPerfect
SKILLS
Office Administration
Accounts Payable
Accounts Receivable
Financial Reporting
Database Management
Project Management
File system development and implementation
Document maintenance and auditing
Problem solving skills
Dictation 80 wpm
Typing 60 wpm
Excellent Customer Service
Team Player
KAREN HOOVER
2551 HUNDRED OAKS AVENUE
BATON ROUGE, LA 70808
225-***-**** / *************@*****.***
EXPERIENCE
ASSISTANT TO THE DATABASE COORDINATOR • TIGER ATHLETIC FOUNDATION • OCTOBER 2017 – PRESENT (BATON ROUGE, LA)
Process and approve invoices with speed and accuracy for TAF and Sports Camps Accounts
Resolve vendor issues, making sure to remit within specified payment terms
Code invoices with correct cash account and GL account number(s)
Run payment batch, review to assure accuracy prior to submitting for payment processing several times per day
Completed payments via check, ACH, and wire
Maintain accountability for the accuracy and integrity of all donor and membership data files
Oversee day-to-day database procedures, which includes conducting audits of data to confirm use of accurate entry processes
Identifying and eliminating duplicate records; archiving of records with no activity for specified period; and maintaining users’ security settings
Ensure accuracy of data within database
Develop and implement processes to detect and correct inaccuracies in database
Prepare Month-End reports for Accounts Receivable
Post donations to appropriate accounts while ensuring the correct account is tax-receipted
Audit points for all LClub members
Prepare check requests and transfer funds that belong in other departments
Review submitted invoices, confirm that the cash and general ledger accounts are correct, make certain that it is a valid request with the proper back-up documentation
Prepare payment batch in Ariett, upload into Sage 50
Provided back-up to front desk when needed
Travel with Coaches Caravan, set up and work silent auction
Work the TAF tailgate before LSU home games
Continuous cross-training as back-up for other members of the Accounting Department
Prepare written work instructions on all aspects of my position, including newly implemented procedures
Communicate with donors and coworkers via email and phone, providing excellent customer service
Above all else, provide each donor with stellar customer service ensuring that they always have a positive experience and feel valued and appreciated
BILLING SPECIALIST • SGS PETROLEUM SERVICE CORPORATION (EXPRESS EMPLOYMENT PROFESSIONALS) • JULY 2016 – JANUARY 2017 (TEMPORARY POSITION) (BATON ROUGE, LA)
Balanced invoice edits
Worked with Accounts Receivable and site leadership to resolve
billing discrepancies
Compiled all required supporting documentation and submitted invoices as well as prepared invoice file copies for proper audit support
Verified discrepancies and resolved customer billing issues
Responded in a timely manner to customers and timekeepers for all billing related questions
Contributed to team effort by accomplishing departmental billing goals and cross-trained with coworkers to provide coverage when needed
Validated and reconciled timecards and billing amounts
OFFICE ADMINISTRATOR • BURK BAKER SCHOOL OF REAL ESTATE & APPRAISING • JUNE 2012 – JUNE 2016 (BATON ROUGE, LA)
General office duties: answered multiple telephone lines, prepared correspondence, organized and maintained files, greeted and met with potential students
Prepared and submitted detailed bi-monthly reports to the Louisiana Real Estate Commission
Processed and reconciled payments daily
Organized and prepared a wide variety of classes in various locations in Louisiana and Mississippi
Handled all aspects of marketing including print advertising, social media, mass email, and attended event promotions
Actively recruited students
Worked effectively with a diverse group of clients and students while ensuring that every individual’s needs were met efficiently and in a timely manner
Created solutions to challenges as they arose while maintaining a positive attitude and preventing any disruption of daily business procedure
Updated and maintained owner’s schedule and keeping him apprised of any changes
Worked independently and with a team to ensure the company’s goals were met or exceeded
Above all, provided excellent customer service in recognition that the customers / students are the key to the success of the business
ADMINISTRATIVE MANAGER • EQUIPMENT DISTRIBUTORS • FEBRUARY 2000 – SEPTEMBER 2005 (CONTRACT POSITION) (ASHEVILLE, NC)
Administrative Manager for a restaurant equipment buyers’ group
Negotiated and prepared yearly contracts between 78 suppliers and 14 members reporting directly to the founder / president
Organized, prepared, and attended trade shows in various states while complying with budget
Actively prevented fraud by verifying sales reports and discounts; ensured that members and suppliers were meeting their contractual obligations
Organized business trips and traveled when necessary
Performed general office duties such as preparing correspondence and answering busy telephone
ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE CLERK • VOLVO CONSTRUCTION EQUIPMENT • MARCH 1997 – JANUARY 2000 (ASHEVILLE, NC)
Employed as a contract worker focusing on all aspects of Accounts Payable and Accounts Receivable
Coded and approved invoices per policy
Reconciled weekly expense reports for domestic employees’ travel (domestic and abroad) using daily exchange rate as applicable
Weekly check run
Assisted in internal audit by providing required documentation quickly and efficiently
General office duties including but not limited to answering phones and preparing correspondence
EDUCATION
DEGREE IN BUSINESS ADMINISTRATION • 1994 • SOUTHEASTERN LOUISIANA UNIVERSITY