Sunita J John

Dubai, United Arab Emirates

009**-**-**-*****

adowsw@r.postjobfree.com

https://www.linkedin.com/in/sunita-john-66904982/

Summary

Energetic and reliable Office/ Admin Manager skilled at working with a diverse group of people. Strong organization, communication, and relationship- building skills. Eager to bring strong administrative skills to a growing company in need of top- level support. Skills

● Business Management (Licensing & registration) ● HR Management ● Vendor coordination ● Project Costing & Project Handling ● Identification of new business in market ● Reliability and discretion ● Adaptability ● Communication, negotiation and relationship building skills ● Organizational Skills ● Computer proficiency ● Problem solving ● Initiative ● Leadership and the ability to ‘make things happen” ● Budgeting ● Attention to detail ●Inventory oversight ● Client relations ● Scheduling ●Database management ● Staff development ●Executive Management support ● Business Correspondence Professional Experience

Hamac Trading Establishment (Part of AMZ Group), Dubai U.A.E Administrative Manager (Office & Retail) 20/10/2010 – 19/6/2019

● Handling Legal Works:

- Trade Licenses (New / Renewal / Cancellation)

- Tenancy Agreement / Ejari

- Processing Legal Documentation

- Reviewing Lease / Tenancy Agreement for making decision

- Vehicle Registration / renewal

- Group Insurance (New / Renewal)

● HR Functions/Administration/Purchasing

- Creating & distributing guidelines & FAQ document about company policies

- Recruitment, selection process, outlining the offers

- Upon candidate selection- Supervising first day / week checklist, onboarding process, Orientation & Retention

- Maintaining Staff personal details

- Assist PRO to prepare documentation to process visas and other legal documentation

- Gather Payroll data like bank account, working days and process payroll

- Handling Utility, Salik, Eppco card etc.

- LPO’s & Payment / Ensure company expense policy is adhered

- Oversee all inventory and equipment purchases, identifying areas of potential savings.

- Review delivery orders to ensure supply is met.

- Present ERP generated report to the procurement manager to consolidate monthly report.

- Review demand to create a plan for special projects and meet service level agreement (SLA)

- Well versed and handling procedure and new requirement of Dubai Civil Defense / Hassantuk -installation and procedure

- Dealing with various supplier (Network international/ Amex)

- E-ticketing- setup travel arrangements, itineraries, and airline reservation & hotel accommodations.

- Handling Petty cash Management (office cash receipts / petty cash drawer)

- Uniforms (for F& B Division & Maintenance Division)

- Handling Suppliers Payments

- Master’s in office culture and arrange team building and entertainment

● Retail Team Coordination

- Working closely with the Group’s Marketing & CRM team

- Preparation of business plan and the brand strategy in coordination with brand managers / operation team and brand partners

- Building strong relationships with the brand by exchange marketing strategy

- Customer profile research and analysis

- Organizing staff coaching (Product / Grooming training)

- Communicate and meeting with leasing departments of existing and new outlet locations, to negotiate best terms and conditions

- Contact contractors for concepts, drawings, and execution of new and refurbished stores within the time frames and pre-approved Capex.

- Implementing Marketing initiatives and activities (arranging marketing promotion permit as per “Dubai Retail Calendar” guidelines

- Helping brand manager for setting the sale targets for the stores.

- Track and maintaining AMC of Health & Safety Measurement as per ministry guideline within retail outlets.

- Mall Permits (Normal / Police Permits)

● Project Coordination

- Maintaining the breakdown of the project's cost - maintaining or reducing the budget

- Heads up all communication for project admin: government permits, trade licenses, contracts, and payment invoicing

- Keeping all internal and external timelines in place: informing Brand Manager, IT, Finance, and contractors LARSEN & TOUBRO READYMIX CONCRETE L.L.C- Dubai, U.A.E Sales Coordinator cum Front Office Attendant 20/7/2008 – 08/09/2010

● Provide support to the Sales Management Team by creating and maintaining a variety of standard and ad-hoc performance-based reports to provide analytical review of performance, production, and operational efficiencies.

● Assist associates with customer issues needing resolution and ensure Customer Service Department complaints are reported, managed, and closed within required timelines with required customer contact.

● Assist Sales Operations Manager with management and oversight of hours worked, vacation schedules, staff movements, etc.

● Maintain reports pertaining to ISO audit.

● Ensure the confirmation of quote received by the customer.

● Follow-up with technical department for getting the mix design on time.

● Assisting account on outstand payment follow-up’s

● Managing reception desk, greeting visitors, and assisting them

● Performing administrative task (sort, distribute mail & fax)

● Draft official letters as CEO instructions.

UNITED PARCEL SERVICE, DUBAI U.A.E

Tele Sales Executive 01/5/2007 – 30/11/2007

● Managing and Selling the Products through Tele calling.

● Business generating on calls.

● Handling client’s appointment on lead generation.

● Daily reporting on the Lead Generation activity

● Doing Audit (for lead generated by tele sales)

SITEL INDIA LIMITED (PROCESS: EARTHLINK), MUMBAI, INDIA Sales and Customer Support Executive 21/11/2005 – 18/09/2006

● Up-Sell company products i.e. Video Professor, Norton Antivirus, Cisco products, ISDN Connection, Routers, Dial up Modems to United States Customers

● Business generating.

● After - Sales Support related to DSL/ TCP/IP networking / VOIP to United States Customers Evaluation of the customer’s satisfaction

TATA SERWIZSOL (GROUP OF TATA INDICOM'S VSNL), INDIA - PUNE CSE (Customer Service Executive) 24/05/2004 – 21/09/2005

● Providing Technical Support related to product offered by VSNL (i.e., Net Telephony, Hello World, Calling Card, and Global Roaming)

● Dial Up / ISDN, Modem Settings, Dialer Configuration, and resolutions of problem like Slow Browsing, Frequent Disconnection, SMTP and POP Settings

● Assess network functions and perform cause analysis investigations and Evaluation of the customers systems

● Up Sell company product ISDN CONNECTION, DIAL UP PACAKAGES RBPL CLASSIC INFRA STRUCTURE PVT. LTD., PUNE - INDIA Business Development Executive 01/09/2001 – 20/06/2003

● Skillful communicates information about the Company product & services

● Daily reporting on the Lead Generation activity.

● Doing Audit for lead generated by sales team.

● Handling Branch operations: payment follow-up

Certifications

● CHRMP- Certificate in Human Resources Management Professional

● CHRMM - Certificate in Human Resources Management Manager

● ADSE – Advance Diploma in Software Engineering

● Ms. Office Certification

Education

● Bachelor’s degree in Arts, Major in Economic (1999-2001) University of Pune, Pune, India

● Higher Secondary Examination (1996-1998)

Kendriya Vidalaya- BEG, Pune, India

● Matriculation- Senior Secondary Certificate (1996) Kendriya Vidalaya- CME, Pune, India

Languages

English- Advanced

Hindi- Advanced

Interests

● Gardening ● Games ● Swimming

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