Mortgage Broker Customer Service
Resume:
DamanpreetSingh Arora
Suite ****,*** Skyview Ranch Manor NE
Calgary, AB T3N0V2
****************@*****.***
PROFILE:
Customer Service specialist with extensive management experience. Strong interpersonal skills in management and team building. Innovative problem solver; developed and implemented new service strategies to increase customer satisfaction and completed around 12 Million of Business every year.
SKILLS:
Excellent time management, organizational skills, and adaptable to various demanding situations with ability to prioritize, multi-task, and perform in a results driven environment.
Manage the hotel staff and supervise the revenue of the company and check the entire inventory.
Answering the phone calls of potential customers, discuss with them the various deals.
Strong leadership skills with ability to work independently as well as the ability to work with team members.
Strong communication skills-listening and presentation.
Ability to probe and help customers by providing friendly and result oriented customer Service.
Highly skilled in Basic, MS-Office.
Fast in learning any new training process.
Conduct client interviews in accordance with KYC legislation and customer service requirements.
Efficient in perform any other job-related duties as assigned.
Highly punctual and complaint with organization rules and policies related to punctuality and time-offs.
PROFESSIONAL EXPERIENCE
J&G Mortgages (June 2019 – Mar 2021)
Mortgage Broker (AML/Compliance)
Manage, compile and organize mortgage application information for mortgage loans in accordance with policy and procedures to create a complete package for credit approval.
Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducted appropriate inquiries and investigations in relation to any such situation and ensured that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
Conducted regular follow-ups with mortgage brokers and clients to collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment.
Conduct client interviews in accordance with KYC legislation and customer service requirements.
Instruct files to FCT and work together with Residential Funding to ensure timely closings.
Respond to inquiries in a timely manner to meet service standards and foster positive relationships.
Work in collaboration with the Underwriting and Funding teams to ensure targets are being met.
Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
Monte Carlo Inn Airport Suites (December 2015 – May 2019)
Night Auditor
Howard Johnson Express Inn (February 2013 – November 2015)
Night Auditor
Coles Supermarket, Sydney,Australia (March 2008 – September 2011)
Customer Service supervisor
ICICI Bank, India (February 2003 – November 2007)
Relationship Manager
EDUCATION:
Licensed Mortgage Agent
Credentials accessed by WES
Diploma in Hospitality Management from Holmes Institute, Sydney, Australia(March 2008 – April 2010)
References
Available upon request.
Contact this candidate