Remote Customer Service Representative

Introduction

I am an experienced, organized and dependable Customer Service Representative. Most recently I was employed by LimeLife By Alcone. My duties included using multiple software programs to assist Customers during incoming and outbound calls and through emails. I was responsible for Data entry, computer organization and designing a multitude of spreadsheets using Google Docs, Microsoft Word and Excel. I was a key member of this team for 6 years. I worked from home during COVID until the company had to downsize due to the pandemic. Please consider my full experience and training in the attached resume. Contact me at 917-***-**** to schedule a meeting. I look forward to speaking with you soon.

Skills

Proficient an In-Office and Remote Customer Service Representative skilled in de-escalating potential confrontations with Customers regarding late or missing orders. Maintained a Customer Satisfaction rating of 98% In addition, I am proficient using a variety of software tools, including: all MS Office programs, having received certification in MS Excel upon graduation from professional training. I am also proficient in using Internet Explorer, Firefox, Adobe, Exigo, ZenDesk, Google Docs, Outlook, Lotus, Lotus Notes, Dropbox, One Tool, JournyX, with experience using SAP. In addition, I was trained to work with trade-secret self-learning software used for image review for the New York Metropolitan Transit Authority (MTA). Various computer device experience, including but not limited to: Windows PC, Laptop, and other personal electronic devices, Xerox Workcentre 7120 Multi-function print/copy/scan/fax, Xerox 5300 print/copy/scan/fax, multi-line phone system with VoIP and IDR; which integrates and organizes different data formats, including computer reports, electronic documents and paper-based records, into a single repository with a common index. Experience working in several industries, including Construction/Special Trade Contractors, Administration, Customer Care and Sales.

Work Experience

LimeLife By Alcone (March 2014-2020)

In-Office and Remote Customer Service Representative

Description: Assisted Customers during incoming and outbound calls regarding products and orders in transit.

Responsibilities:

Excellent customer assistance

Receive, prioritize and dispatch telephone calls

Receive, prioritize and send hundreds of emails daily

Organize and maintain computer files of all necessary documents

Coordinate and communicate activities associated to the delivery of orders

Understanding and able to educate Customers regarding new products and promotions

Created scripts for use during calls and emails

Assisted with training new employees

Schneider Electric/Telvent USA (March 2010-2014)

Administrative Assistant

Description: Worked with Project Managers to provide office support.

Responsibilities:

Billing and office support

Maintain office records including calendar, personnel records and other sensitive material

Research, compile, and prepare reports, manuals, correspondence, and other information required by management and governmental agencies

Provide support with all HR New Hire paperwork and renewal of yearly licenses for contractors

Receive, prioritize and dispatch telephone calls and distribute mail

Plan for and coordinate office services, such as equipment and supply acquisition, meeting and conference organization, parking, and office maintenance

Coordinate and perform activities associated with shipping, receiving, and transportation

Communicate work procedures and company policies to staff

Michael’s Arts and Crafts (April 2008-2010)

Stock Specialist

Description: Supervised the Floral and Wedding department’s merchandise and displayed daily stock.

Responsibilities:

Excellent customer assistance

Inventory and Loss documentation

Daily stocking of merchandise

Accountability for Departments appearance and cleanliness

Organize and maintain over-stock within the department

Assist store guests at the point-of-sale

Consult store guests in person and on the phone

Manage overall department performance and presentation

Contact this candidate