Wisam Tarek Sulaiman

(+***) ** - *******

adowpf@r.postjobfree.com

Abu Dhabi, UAE

SUMMARY OF QUALIFICATIONS

Professional IT Engineer with 12 years experience in IT, Hardware, Network components and System installation, Troubleshooting, Support and administration.

PERSONAL DETAILS

Date of Birth : 8 Sept. 1985

Marital Status: Single

Nationality: Syrian

UAE Driving license: Light Vehicle

Visa Status: Employment (Transferable Visa)

EDUCATION

Khawarizmi International College, Abu Dhabi

Diploma in Computer Studies – 2008

PROFESSIONAL EXPERIENCE

"Arabian Construction Company” Abu Dhabi, UAE

Desktop Support Engineer – Dec 2016 to date

Working with Veeam backup and replication to do Veeam backup and LTO tape backup (incremental & full).

Working with PBX unified to give extension numbers.

Working in Hyper V manager to monitor active servers connected and maintaining them.

Desktop / Laptop on-site and phone support.

Printer /Plotter/ Fax support. Backup system support. Updating current infrastructure, deploying new equipment.

Managing Server configuration, maintaining the efficiency and providing sharing folders and files to users with different permissions.

Setting up new outlook mails and providing users with archive policies that meet their requirements.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.

Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Provide initial assessment of urgency and business impact on all support calls.

Manage service requests, software installations, new computer setups, upgrades, etc.

Record incident resolutions in the Help Desk tool.

Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

Dealing with network and internet connectivity issues

"Elcy Design & Decoration” Abu Dhabi, UAE

Desktop Support Engineer – June 2009 to Dec 2016

Desktop / Laptop on-site and phone support.

Printer / Fax support. Backup system support. Updating current infrastructure, deploying new equipment.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. 2

Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Provide initial assessment of urgency and business impact on all support calls.

Manage service requests, software installations, new computer setups, upgrades, etc.

Record incident resolutions in the Help Desk tool.

Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Explorer, Chrome, Windows, desktops, laptops, printers, networked copiers, LAN/WAN troubleshooting and design.

SKILLS

Professional knowledge in operating systems and network administration:

Installing, protecting, and controlling Microsoft operating systems.

Repairing and treatment logical and physical system errors.

A professional in installation, network settings and IT options.

A Professional treatment and repairing network errors. Professional in fixing and repairing hardware’s troubleshooting and device errors “motherboards, HDD, Ram, BIOS, etc…”

LANGUAGES

Excellent Knowledge of Arabic “Native”.

Excellent Knowledge of English.

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