Latest: Qualified Branch Sales Manager with exceptional customer

service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive cultured banking effectiveness, demonstrated over the period progressive career history.

Previous: A competent professional in micro-finance business for small entrepreneurs as well as team management. Worked as Product Manager Adept at developing and effectuating innovative strategies for attainment of periodical targets with a view to Optimize revenue and the risk part of business. An effective communicator with excellent relationship management and team development abilities. Exploring challenging managerial position in Banking and Financial services as well as Rural development Career Objective to secure a challenging position where I can effectively contribute my skills and nurture my ideas for the development of the company.

Work History

2019-06 -

2021-04

BRANCH SALES MANAGER

HDFC BANK LTD, Nagpur, Maharashtra

Managed branch operations, including sales, customer service, finances, and record-keeping.

Resolved customer complaints to maintain high level of satisfaction.

Performed Retail banking product sales majorly CASA variants, family banking's, third party product (life and general insurance), Secured-unsecured loan sourcing, wholesale asset sourcing( EEG-OD/CC/DOD/BG etc..), pulling systematic investments, HL, GL etc.

Sales and portfolio management :

New acquisition value & number plan achievement for retail current accounts for the branch

Managing the newly acquired (non-managed)

customers during customer's initial 6 months with the Contact

Address

Bank Colony, Durga Nagar,

Manewada Road, Nagpur,

MH, 400024

Phone

973-***-****

E-mail

adowho@r.postjobfree.com

m

Skills

Retail Banking & Lending

Product Management

Project Roadmap

Development & Strategy

Liabilities & Asset

Acquisition

Client Acquisition

SAGAR WAKDE

Manager At HDFC Bank

bank and monitor the portfolio in terms of:.

O Activation,

O Maintenance of AQB

O Depletion

O Transactions activity in the account.

Migrating customers to digital banking.

Provided leadership and direction to grow team

portfolio and increase revenue.

Met with customers to assess needs and propose

customized solutions.

Structured and finalized secured and unsecured loans. Majorly focused on branch catchment mining sales

project. Prepared catchment mining index and sourced major banking products right from deposits to lending. Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.

Maintained confidentiality of bank records and client information to prevent mishandling of data and

potential breaches.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Increased customer satisfaction by resolving banking product and service related issues.

Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Adhered to social distancing protocols and wore mask or face shield at all times.

2015-05 -

2019-05

MANAGEMENT TRAINEE

L&T FINANCIAL SERVICES, Nagpur, Maharashtra

PROJECTS / DEVELOPMENT & IMPLEMENTATION-RETAIL

FINANCE

Assisted established management staff with operational oversight, business development and process

improvement strategies.

Aligned team actions with company policies and

industry standards.

Managed & achieved Collection & Sales Force

Efficiency for Maharashtra state (Vidarbha).

Microloans

Microsoft Word, Excel,

PowerPoint

CRM

BFSI sector : Sales &

Operations

Team Management

Businesses Development &

Planning

Product Marketing

Research & Trend Analysis

Liaison & Negotiation

Policies & MIS reports

Monitored and resolved EDA, NS and GNPA cases for

all buckets.

Mobility Collection Device roll-out, staff training, device troubleshoot, FLO mapping and100% FLO

allocations.

Development & deployment of Mobile device project

for new Sales & Collections.

Project for In-sourcing of collection officer for Nagpur, Chandrapur & Bhandara.

Handling of 26 new in-sourced collection associates for TW & NTW.

Defined Sales & Collection project deliverable and monitored status of tasks for Two-wheeler & Non two- wheeler under PMO.

Monitored Sales targets, FTR %, Marketing activities, Review meeting and Dealer management for Auto/Farm

& 2W products.

Conversion of leads generated from the call Centre to the sales representatives.

Working with the BSM & ACM to visit, review & resolve issues of branches, field staff & Dealers based on MIS. Resolution of exceptions raised by credit and

operations in the acquisition process.

Provided training to sales & collection team for new products & policies introduced in the business by PMO for Maharashtra (Vidharbha).

Managed allocations of 0-N bucket cases for all

branches and ensure 100% allocation.

Drafted action plans and led meetings with

department executives to review project status and proposed changes for Sales & Collection's.

Monitored sales& collection team progress and

enforced deadlines in achieving desired target.

Collaborated with cross-functional teams to draft project schedules and plans by PMO.

Empanelment of Channel sales Dealers for asset

financing- Tractor, New/Used Cars/2W.

Handled a team of 8 On-roll Front line officer in Nagpur reporting to me.

Served as the single point of contact for project

scheduling and changes in retail finance for

Chandrapur, Bhandara & Nagpur.

Training new staff joined, sensitizing overall product- policies sales & collections process discipline, auditing team on various business aspect.

2015-05 -

2019-05

REGIONAL PRODUCT MANAGER

L&T FINANCIAL SERVICES, Mumbai-Nagpur,

Maharashtra

Overall Job is to supervise Microloans business of allotted region, solving queries on every stage of business when and where required.

Focus is on observing the happening of proper sales, collections & disbursements along with all technical operations as per the stated processes & policies.

Giving timely updates /inputs in process modifications and ensuring its implementation.

Handling MFI Mobility & Digital Project in the states Maharashtra, Orissa and Karnataka.

Working with product team in executing strategies to modify the current product.

Initiated and accomplished Mobility Project at

territories in Maharashtra & Orissa.

Active in mobility project, running it successfully

Supervising and reporting th sales & collections of Entire state.

Trained front line sales officers from Maharashtra & Orissa regarding new sales application & different Product for sales(250+ FLO).

Provided adequate training on any new

process/product which is put in place.

Market research for new product development &

competition surveys undertaken at regular intervals.

To act as a bridge between business team and other allied teams like OPS, HR, IT & FCM.

Dissemination of information to the last mile.

Monitoring business and collections and send

appropriate reports to top management.

Established criteria for each milestone within product roadmap as means to measure developmental progress. 2014-05 -

2014-07

SUMMER INTERNSHIP-MANAGEMENT INTERN

BHARTI AIRTEL LIMITED, Nagpur, Maharashtra

Collaborated with industry professionals to learn internal business processes and best practices.

Project Title: Analysis and Identification of Short and Medium Enterprise Customers For Airtel In Nagpur

Details: Job entailed working under the Territory

Manager in league with the sales executives, this

involved activity of getting SME customers for Airtel. Market survey to find out market potential for Airtel. Project involved understanding the overall corporate plans offered by Airtel.

Collaborated with sales, marketing and support teams to launch products on time and within budget.

Established criteria for each milestone within product roadmap as means to measure Product developmental

Progress.

Education

2013-07 -

2015-04

MBA: Marketing

INDIRA SCHOOL OF BUSINESS STUDIES-Pune University - Pune

2008-07 -

2012-04

Bachelor Of Engineering: Computer Engineering

S R P C E - RTMNU, Nagpur University - Nagpur

2006-07 -

2008-04

HSC: Science Education

SHRI MATHURADAS MOHOTA SCIENCE COLLEGE -

NAGPUR - Nagpur

2005-07 -

2006-04

SSC

SOUTH POINT HIGH SCHOOL – Nagpur

Certifications

2019-21 Securing the Financial Future of your Customers Family, [TATA AIA LIFE INSURANCE - 2020]

IRDAI Certified representative

Accomplishments

M.S.C.I.T certification.

Achieved results by successfully completing the B.E final year project “Projection of database via

collaborative inference detection technique “with

accuracy and efficiency.

Successfully accomplished M.B.A summer internship project “Analysis and Identification of S.M.E

customers for Airtel (Telecom Sector) in Nagpur

Urban various Catchments/ Governmental

Departments.

Extra-Curricular Activities

-Completed 2 years of National Cadet Corp training

-Completed 2 years of Road Safety Patrol training.

- Successfully completed the Personality Development physical training at Prahar Adventure Camp under

Prahar Samjh Jagruti Sanstha organization.

-Active in sports tournaments.

Additional Information

Attended 250-hour comprehensive Performance-

based Leadership Development Program by

Stratecent Consulting have acquired the following skills

:

-Negotiation & Problem Solving Skills.

-System Thinking/Lateral Thinking.

-SPIN selling

-Strategy.

-Teams

-Six Sigma

-Balanced Scorecard.

-Business Performance Management

.

Contact this candidate