T R I N I T Y J O H N S O N

Trinity Skye Johnson

adowhh@r.postjobfree.com

Full name

Email

Portsmouth, VA 23704

757-***-****

Address

Phone

Community Manager

The IncuHub

- Implemented social media and communication campaigns to align with marketing strategies

- Provided engaging text, video, and image content for social media accounts

- Responded to comments, emails, and customer inquiries within a two-hour response time and within 24-hours response time while business was closed

- Monitored and reported on feedback and online reviews weekly

- Organized and participated in events to build community and promote brand awareness

- Coordinated with management to ensure brand consistency

- Composed and distributed weekly newsletter emails that contributed to the development of relationships with customers, potential customers, and other professionals

- Conversant with industry trends

Business Support Assistant

The IncuHub

- The first point of contact for internal inquiries, to facilitate efficient resolution of daily issues

- Maintained hard and electronic office files and records

- Searched for and retrieved office files, and reproduced documentation and background material for reference and action

- Maintained inventory and stocks of office supplies

- Monitored and regulated routine provision of services related to office and project functions

- Monitored office facilities and equipment and took appropriate action to ensure proper functioning at all times

- Worked with a diverse group of individuals, accepting feedback to assist in business support delivery

- Researched and performed basic analyses of data retrieved from social media sites

- Performed office mailing duties virtually and through post office visits 06/2020 - 10/2020

12/2019 - 06/2020

W O R K E X P E R I E N C E

College student with six years of customer service experience, two years providing business support assistance and community management remotely and in-person while successfully maintaining the professional integrity of the organization. Seeking to continue to fulfill a virtual position where possessed organizational and management skills are utilized to provide impeccable client services.

S K I L L S

Proficient in Microsoft Office, Google Drive and the use of office equipment

Knowledgeable of social media management and traffic use through data analysis for LinkedIn, Facebook, and Instagram Excellent verbal and written communication skills

Fluent in oral and written communication in Spanish Attention to detail and ability to multitask with minimal supervision

Well-versed in graphic design

2019 -

PRESENT

2015 - 2019

E D U C A T I O N

Liberal Arts Degree

Thomas Nelson Community College

High School Diploma - Honors

Western Branch High School

GPA: 3.78

Other Customer Service Experience

05/2019 - 09/2019 Lifeguard - Continental Pools

04/2017 - 05/2019 Floor Staff - Regal Movie Theater 12/2017 - 02/2018 Seasonal Sales Associate - Journey's 10/2016 - 04/2017 Cashier - Harris Teeter

03/2015 - 09/2016 Hostess - Outback Steakhouse

09/2015 - 03/2015 Hostess - Applebee's

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