Customer Service Vietnamese

DƯƠNG MỸ AN

QUALITY ASSURANCE

Office

Logical thinking and creative

Public Speaking

COLLEGE OF BUSINESS ADMINISTRATION (CBA)

SOUTHERN LUZON STATE UNIVERSITY

**** - ****

Financial Management - Business Administration

VIETNAMESE BILINGUAL ANALYST - VIETNAMESE

QUALITY ASSURANCE.

ACCENTURE, INC PHILIPPINES. (FACEBOOK

PROJECT)

Nov 2017 - Oct 2018

As a moderator my achievement is I became Top

Performer of moderating team five consecutive months after I go live and I maintain my performance accuracy at 98% and above. I always got compliments from my

leader.

Main responsibility:

- Rate places entities specific to the places in Vietnam based on client’s guidelines and policies.

- Help the client to clean and update the information available on the platform about media entities based on the client’s guidelines and policies

- Return accurate information to the users by being attentive to details through comprehensive reviewing and refining of information for places.

- Fulfill the base productivity and quality requirements by the client.

- Preparing and implementing quality assurance policies and procedures.

- Performing routine inspections and quality tests.

- Ensuring that standards and safety regulations are observed.

- Addressing and discussing issues and proposed

- To be a good staff.

- To develop my skills as a corporate employee.

- To be accepted in a company that offers a true growth opportunity.

- Try to learning as much as possible and doing my best in order to accomplish my task.- To have good opportunities to get promotion in my job.

- Develop my skills with development of company, I want to prove myself.

*********.**@*****.*** 086******* Female

Jun 25, 1994 https://www.facebook.com/duumya

.94

Hanoi, Vietnam

OBJECTIVE

SKILLS

EDUCATION

WORK EXPERIENCE

solutions with superiors.

CUSTOMER SERVICE

MAYFAIR TECHNOLOGIES

Aug 2017 - Nov 2017

Main responsibilities:

• Identifies and documents product quality complaints following standard operating procedures.

• Assists with service related tasks and activities, which may include technical questions for websites, and

program registration.

• Ensures consumer satisfaction and loyalty by, assisting customers, and resolving a wide variety of customer requests, and feedback.

• Keeps records of customer interaction and transactions, recording details of inquiries comments and action taken. Documentation needs to be concise, thorough, and

accurate following a Good Documentation Practice.

• Utilizes automated (or if unavailable, manually) computer software.

• Participates in internal or external educational opportunities and training requirements relevant to the call center or customer service environment.

• Manages irate emotional callers in a professional manner, and

co-ordinates the handling of difficult and/or unusual situations.

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