CHRISTINE MONROE-BROWN

*** ****** ****** ************, ** 32205

· adowfr@r.postjobfree.com

Military Spouse · U.S. Citizen ·

CAREER OBJECTIVES:

SUMMARY OF SKILLS:

PROFESSIONAL EXPERIENCE

*/*/2020-Present

Department of Defense-Store Associate

Camp Humphreys South Korea

Hours per week: 40

2/15/2019-1/1/2020

Department of Defense-Store Associate

NAS Jacksonville Commissary

Jacksonville FL, 32205 United States

Hours per week: 32

Series: 1101 Pay Plan: GS Grade: 4

Store Associate(This is a federal job)

Supervisor: Mrs.Hunt904-***-****)

Okay to contact this Supervisor:yes

Exercise independent judgment when using government resources and applying suitable regulations, rules and procedures. The job requirements are consistent with those for private sector clerical and administrative workers. GS-4 employees also work under minimal supervision when handling routine job tasks, and some functions require interaction with personnel from other federal agencies and employees from outside organizations and businesses.

Computer Assistant Ordering technician

Prepare a variety of correspondence, reports, and documents for correct format, grammar, and accuracy of information.

Prepare documents for reports and maintain data in accordance with established policies and procedures.

Perform clerical duties such as: process documents, record keeping, and scheduling meetings for the office..

Prepare bulletins, monthly newsletters, and other announcements and documents for staff and students.

Receive visitors, to determine the nature of their business, for appropriate routing.

Route incoming calls to the correct point of contact.

Interact with diverse population to provide information and assistance.

Use initiative in performing recurring assignments independently.

Issue passes to visitors reporting to the office.

Maintain visitor log for incoming customers for the office

• Maintain the Computer Assisted Ordering (CAO) system with current, accurate data to ensure optimal order qualifies are calculated necessary to sustain customer demands. • Use radio-frequency hand-held terminals to gather data necessary to update and adjust inventory. • Record and update Balance on Hand (BOH) data; maintain perpetual inventory and audit credits. • Perform daily inventory audit of items not-in-stock and overwrite items. • Evaluate stock levels of all CAO categories daily by physically reviewing the storage and display shelf locations, shippers and warehouse. • Interface with all levels of management and deal directly with commercial distributor/vendor stocking representatives on issues affecting CAO

Review typed materials to ensure proper grammar, spelling, punctuation, and format were utilized.

Extract information from automated databases to prepare standard reports.

File transcripts to verify teacher certification/recertification records are properly maintained and up-to-date.

Conduct inventories of school keys.

Prepare final form typed documents from oral instruction, hand-written drafts, or voice recordings.

Distribute information of interest to school personnel..

Generate purchase requests for the school..

Prepare billing requests to the appropriate agencies.

Control the issuance of school keys..

Use office automation equipment and software to obtain records and reports.

Maintain faculty personnel folders to ensure proper documentation is filed.

Prepare requests for telephones, radios or intercom systems.

Maintains the business systems inventory and sales accounts for the assigned entities, as well as the processing through the intermediate supply system into the Financial Reporting System.

Maintains the integrity of general ledger accounts within the Financial Reporting System.

Performs monthly reconciliation and recapitulation of the general subsidiary accounts to assure that the basic accounting data and the computerized and manual reports are in balance.

Examines files of hard copy documents as well as electronic transmission to confirm that information on each document has been accepted in the computerized business system.

Maintains a record of each account, which lists balance and adjustment actions taken.

Prepares adjustment documents using appropriate codes; annotates documents, highlighting specific information to be picked up by management support center personnel to be correctly processed to the financial files.

Prepares year-end adjustment entries for the commissary resale fund.

Prepares journal vouchers and transfers between appropriations if applicable.

Analyzes and prepares special reports on the causes of recurring adjustment actions, determines the source of processing deficiencies, and recommends corrective procedures.

Maintains the overall controls of all commissary resale's accounts for the assigned store/entities.

Analyzes and reviews reports and machine listings to assure that they are in balance and in proper format and sort sequence, the accounting data is valid, and that it adheres to prescribed regulatory manuals and procedures.

Classifies erroneous conditions, takes corrective action to bring reports and listings in balance, verifies corrected copy, and recommends changes in procedures to prevent a recurrence of the problem.

Provides technical assistance and guidance to store, Region, and Subsistence Finance and Accounting personnel regarding accounting procedures and document processing.

Makes personal assistance visits to the stores to provide training and instructional guidance based on reviews of DeCA Directives, DoD Regulations, and current industry trends..

Prepares instructional memorandum for dissemination to all stores assigned..

Participates in conferences and meetings with other Region personnel and Finance personnel to develop policies and procedures, which enable the Agency to function at its highest level

11/2017 – 2/14/2019

Department of Defense- Sales Store Checker

Fort Drum Commissary

Fort Drum, NY 13603 United States

Hours per week: 40

Series: 2091 Pay Plan: GS Grade: 3

Sales Store Checker (This is a federal job)

Supervisor: Gloria 315-***-****)

Okay to contact this Supervisor: Yes

Cashier

Issue receipts, refunds, credits, and change due to customers. Offer customers carry-out service at the completion of transactions. Post charges against guests' and patients' accounts. Monitor checkout stations to ensure that they have adequate cash available and that they are dxxxxx cstaffed appropriately.

Calculated total payments received during a time period and reconciled this with total sales. Receive payment by cash, check, credit cards, vouchers, and automatic debits. Resolved customer complaints. Issue trading stamps and redeem food stamps and coupons. Establish and identify prices of goods, services and admission, and tabulated bills using calculators, cash registers, and optical price scanners. Maintain clean and orderly checkout areas. Count money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change. Compile and maintained non-monetary reports and records. Request information and assistance using paging systems. Answer customers' questions and provided information on procedures and policies. Sell tickets and other items to customers. Greets customers entering establishments.

Responds to written and telephone requests. Compute and record totals of transactions. Cash checks for customers.

Stocks shelves and marked prices on shelves and items.

Process merchandise returns and exchanges. Sort, count, and wrap currency and coins. Provide direction and assistance to customers. Weigh items sold by weight in order to determine prices. Bag, box, wrap, and gift-wrap merchandise, and prepare packages for shipment.

Sales Floor Stock Clerk

Itemize and total customer merchandise selection at checkout counter, using cash register and accept cash and charge card for purchases. Answer customers' questions about merchandise and advised customers on merchandise selection. Requisition merchandise from supplier based on available space, merchandise on hand, customer demand and advertised specials. Pack customer purchases in bags and cartons.

Stock shelves, racks, cases, bins and tables with new and transferred merchandise. Receive, open, unpack and issue sales floor merchandise. Compare merchandise invoices to items

Transport packages to customers' vehicles.

Stamp, attach and change price tags on merchandise, referring to price list. Design and set up advertising signs and displays of merchandise on shelves, counters and tables to attract customers and promote sales. Take inventory and examine merchandise to identify items to be reordered and replenished.

Clean display cases, shelves and aisles.

Teller

Prepare change orders fro cashiers ensuring accuracy of cash exchange.

Verify sales receipts and money collected to ensure cash drawers balance.

Compare total cash in drawer to cash register tape to determine overages or shortages.

Collect cash, checks and vouchers for sales to assist cashiers.

Operate an electronic cash register and scanner to assist customers.

Follow procedures to correct confirmed discrepancies.

Follow established guidance and procedures to balance monies using automated databases..

Verify accuracy of information in automated databases documents.

Use prescribed formulas to verify values/numbers..

Prepare deposit slips.

Answer inquiries from internal and external customers.

Provide factual information relating to cash operations.

Assist patrons with locating merchandise.

Assist patrons with price inquiries

Store Associate

Operate hand held terminals to input, edit, update and retrieve inventory levels

Maintain perpetual inventory.

Pull/review systems reports to monitor inventory levels.

Research discrepancies between automated system and physical inventory.

Monitor and adjust CAO system calculated orders to preclude insufficient or excessive stock.

Perform daily inventory audit of items not in stock and/or overwrite items

Monitor accuracy of Balance on Hand, flagged items, and Sales History Reports and makes necessary changes to the daily order reports.

Record and update Balance on Hand.

Perform commodity resets for assigned area and/or assists with store resets.

Ensure optimal shelf space allocation for all items, adjusting facing as required to accommodate sales and new items.

Evaluate stock levels of all CAO categories daily

Coordinate stocking of merchandise with contract stockers..

Work with vendors and distributors to resolve stocking, ordering or shipping problems..

Communicate with management and industry representatives to ensure new items are ordered and implemented in a timely manner.

Advise customers on status of special orders and ensures product is ready for pickup.

Communicate causes for deviations in balances, suggested orders, departments and category codes to store, zone, and area management

Provide assistance to customers by handling bulky or heavy items.

Provide information to customers, answer customer questions and resolve customer complaints.

Treat customers in a courteous and friendly manner.

Carry out assignments in a safe manner.

Keep work area clean, neat and safe.

Perform general cleaning or maintenance duties in multiple areas including the warehouses, bathrooms, shelves and grounds maintenance.

Check identification and ration cards to ensure authorized entry and purchase.

Record unit prices.

Total purchase surcharges and make correct change .

Enter item prices, customer identification, charge cards, etc. into a cash register..

Identify unsafe conditions or hazards and clean work area (such as warehouse or bathrooms)..

Operate a cash register, enter item prices, customer identification, charge cards and collect cash and make correct change.

Replenish stock on shelves or display counters, assist in conducting inventories by counting stock on hand, arrange stock on shelves in a neat and orderly manner and rotate stock based on age and freshness.

Unload shipments.

Verify shipments received with receiving reports.

Wash or trim produce for attractive display and weigh produce or meat products using computer scale to determine price..

Establish and maintain files..

Input or receive data information using an automated computer system.

Maintain the Computer Assisted Ordering (CAO) system with accurate data to ensure order quantities are calculated.

Process accounting documents, such as charge account requests or dishonored checks.

Receive and store supplies.

Reconcile data, such as invoices against reports or statements.

Disseminate information either orally or written to lower level workers.

Read and follow written instructions.

Understand oral instructions from supervisors.

Customer Service Representative =

Check to ensure that appropriate changes were made to resolve customers' problems. Answer a wide variety of technical questions on records without compromising patient confidentiality. Identify specific documents to scan from military and/or civilians for records. Train other employees on use of the automated tracking system. Maintain control of highly sensitive records.. Obtain and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Obtain and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Recommend improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems. Contact customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments. Resolve customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Compare disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods. Review claims adjustments with dealers, examining parts claimed to be defective and approving and disapproving dealers' claims. Solicited sale of new and additional services and products. Referring unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collected deposits and payments, and arranged for billing. Confer with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.

05/2017 – 10/2017

Department of Defense- Sales Store Checker

Pearl Harbor Commissary

Honolulu, HI 9818 United States

Hours per week: 40

Series: 2091 Pay Plan: GS Grade: 3

Sales Store Checker (This is a federal job)

Supervisor: Evelyn Pedro 808-***-****)

Okay to contact this Supervisor: Yes

Cashier

Issue receipts, refunds, credits, and change due to customers. Offer customers carry-out service at the completion of transactions. Post charges against guests' and patients' accounts. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Calculated total payments received during a time period and reconciled this with total sales. Receive payment by cash, check, credit cards, vouchers, and automatic debits. Resolved customer complaints. Issue trading stamps and redeem food stamps and coupons. Establish and identify prices of goods, services and admission, and tabulated bills using calculators, cash registers, and optical price scanners. Maintain clean and orderly checkout areas. Count money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change. Compile and maintained non-monetary reports and records. Request information and assistance using paging systems. Answer customers' questions and provided information on procedures and policies. Sell tickets and other items to customers. Greets customers entering establishments.

Responds to written and telephone requests. Compute and record totals of transactions. Cash checks for customers.

Stocks shelves and marked prices on shelves and items.

Process merchandise returns and exchanges. Sort, count, and wrap currency and coins. Provide direction and assistance to customers. Weigh items sold by weight in order to determine prices. Bag, box, wrap, and gift-wrap merchandise, and prepare packages for shipment.

Sales Floor Stock Clerk

Itemize and total customer merchandise selection at checkout counter, using cash register and accept cash and charge card for purchases. Answer customers' questions about merchandise and advised customers on merchandise selection. Requisition merchandise from supplier based on available space, merchandise on hand, customer demand and advertised specials. Pack customer purchases in bags and cartons.

Stock shelves, racks, cases, bins and tables with new and transferred merchandise. Receive, open, unpack and issue sales floor merchandise. Compare merchandise invoices to items

Transport packages to customers' vehicles.

Stamp, attach and change price tags on merchandise, referring to price list. Design and set up advertising signs and displays of merchandise on shelves, counters and tables to attract customers and promote sales. Take inventory and examine merchandise to identify items to be reordered and replenished.

Clean display cases, shelves and aisles.

Customer Service Representative =

Check to ensure that appropriate changes were made to resolve customers' problems. Answer a wide variety of technical questions on records without compromising patient confidentiality. Identify specific documents to scan from military and/or civilians for records. Train other employees on use of the automated tracking system. Maintain control of highly sensitive records.. Obtain and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Obtain and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Recommend improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems. Contact customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments. Resolve customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Compare disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods. Review claims adjustments with dealers, examining parts claimed to be defective and approving and disapproving dealers' claims. Solicited sale of new and additional services and products. Referring unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collected deposits and payments, and arranged for billing. Confer with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.

08/2015 – 07/2017

GUEST SERVICE AGENT/NIGHT AUDITOR

563 KOLEKOLE AVE

WAHIAWA, HI 96786

HOURS PER WEEK: 40

Supervisor: Yessenia 808-***-****)

Okay to contact this Supervisor: Yes

Hotel Desk Clerk

Computed bills, collected payments, and made change for guests. Performed simple bookkeeping activities, such as balancing cash accounts. Reviewed accounts and charges with guests during the checkout process. Posted charges, such those for rooms, food, liquor, and telephone calls, to ledgers manually, and by using computers. Trained and managed 3 to 4 staff members and achieved significant improvements in their productivity. Transmitted and received messages, using telephones and telephone switchboards. Contacted housekeeping and maintenance staff when guests reported problems. Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Advised housekeeping staff when rooms had been vacated and were ready for cleaning. Arranged tours, taxis, and restaurants for customers. Deposited guests' valuables in hotel safes and safe-deposit boxes. Date-stamped, sorted and racked incoming mail and messages. Made and confirmed reservations.

Liaison Officer Duties

Analyze employee documents to determine pay entitlements.

Analyze pay accounts to identify incomplete or conflicting information.

Audit pay actions (e.g., settling back pay claims, resolving recent pay problems) for accuracy.

Correct pay accounts according to regulations.

Review pay documents for validity, completeness, and correct account data..

Monitor personnel actions to ensure completion within designated time frames.

Obtain data needed to complete personnel actions.

Process personnel actions according to regulations.

Resolve questions concerning personnel actions.

Discuss pay-related resolutions with human resources professionals.

Explain pay related rules, regulations, and procedures to employees.

Explain qualifications requirements to potential applicants.

Identify errors with employee pay entitlements.

Recommend solutions to human resources-related issues.

Resolve personnel pay issues to ensure employees receive correct pay entitlements.

Troubleshoot pay accounts to identify incomplete or conflicting information

*Assistant Clerk

Update and extract data to produce reports, spreadsheets, or training records for department managers and supervisors.

Use Microsoft Word or similar word processing software to type correspondence (e.g., instructions on office procedures, requests for information, letters of acknowledgement).

Operate a computer or word processor to create, edit, print, retrieve, or manipulate documents, charts, spreadsheets, and files.

Access established files to provide information upon request from management to support programs.

Operate automated computer system to maintain and update electronic records to support an organization's programs and projects.

Assemble and compile data and materials per management's request.

Assemble documents into records or files according to subject matter.

Maintain or establish administrative electronic or automated records for an organization.

Maintain a filing system to manage the work flow and status of training requirements.

Establish and monitor logs and suspense records to ensure administrative control of office is improved and operates smoothly.

Maintain records or files to ensure they are up-to-date.

Maintain files or records to keep documents organized according to the organization's polices or procedures.

Type a variety of correspondence, reports, records and documents for the command.

Update established requisition spreadsheet to update the status of office supplies.

Assist staff with questions and issues related to administrative functions

Review legal documents to verify they are in proper format and contain the necessary portions or related documents for court acceptance.

Review outgoing correspondence for grammatical accuracy; correct spelling, punctuation, format, terminology, and legal references; and conformance with established policies and procedures.

Take dictation as required to prepare legal documents and correspondence..

Offer services as a notary public to clients in need of legal assistance.

Review documents for completeness and accuracy.

Establish and maintain files and records in accordance with file systems or office needs.

Write or consolidate a variety of legal documents from written drafts, verbal dictations, or an integration of material from one type of a software application into a word processing document.

Schedule, maintain, or update legal appointments using an office appointment calendar.

Prepare reports based on analysis of personal or statistical information found in legal case files or records..

Write materials using word processing systems..

Receive all office visitors and telephone inquiries to route to appropriate office staff.

Give information to visitors regarding routine or procedural matters

Night Auditor

Verified and balanced entries and records of financial transactions reported by various hotel departments during the day, using adding, bookkeeping and calculating machines. Greeted, registered and assigned rooms to night guests. Kept records of room availability and guests' accounts. Issued room key and escorted instructions to night bellhop. Date-stamped, sorted and racked incoming mail and messages. Transmitted telephone messages, using telephone switchboard. Computed bills, collected payments and made changes for guests. Supervised 4 employees, scheduled work hours, resolved conflicts. Posted charges, such as room, food, liquor and telephone to ledger. Deposited guests' valuables in hotel safe.

Auditor

Prepared, analyzed, and verified annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning. Conferred with company officials about financial and regulatory matters. Inspected cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate. Examined inventory to verify journal and ledger entries. Trained and managed 3 to 4 employees and achieved significant improvements in their productivity. Examined whether the organization's objectives are reflected in its management activities, and whether employees understand the objectives. Supervised auditing of establishments and determined scope of investigation required. Directed activities of personnel engaged in filing, recording, compiling and transmitting financial records. Prepared detailed reports on audit findings. Examined records, tax returns, and related documents pertaining to settlement of decedent's estate. Evaluated taxpayer finances to determine tax liability, using knowledge of interest and discount rates, annuities, valuation of stocks and bonds, and amortization valuation of depleting assets. Reviewed taxpayer accounts, and conducted audits on-site, by correspondence, and by summoning taxpayer to office. Conducted pre-implementation audits to determine if systems and programs under development will work as planned. Examined records and interviewed workers to ensure recording of transactions and compliance with laws and regulations. Examined and evaluated financial and information systems, recommending controls to ensure system reliability and data integrity. Reviewed data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures. Collected and analyzed data to detect deficient controls, duplicated effort, extravagance, fraud, and non-compliance with laws, regulations, and management policies. Responded to written and telephone requests for guest. Produced up-to-the-minute information, using internal computer systems, to allow management to base decisions on actual, not historical, data. Reported to management about asset utilization and audit results, and recommended changes in operations and financial activities. Audited payroll and personnel records to determine unemployment insurance premiums, workers' compensation coverage, liabilities, and compliance with tax laws. Inspected account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.

Bookkeeping/Accounting/Auditing Clerk

Compose letters or written responses using correct grammar, punctuation and spelling Coordinate actions with customers to correct or prevent errors, delays, or other complications occurring during the transaction cycle.

Explain technical pay-related procedures, regulations, laws or rules to customers in lay terms to facilitate understanding of options and processes

Adjust payroll records based on a standardized set of payroll rules, regulation, laws, procedures or operations that govern each pay entitlement

Input various financial data into a system to perform an automated process.

Review payroll authorization documents for propriety, authentication, accuracy, and compliance with applicable regulations, policies and precedents.

Verify eligibility for payment and entitlements to service members (active or retired)

Correct input errors within an automated system to ensure the integrity of financial data.

Input data into an automated payroll system to process payroll transactions.

Review output files, computerized listings or other financial records to ensure accuracy.

Use various office automation software products such as word processing, spread sheets, and email to disseminate information

Examine incoming paperwork to make sure information required for data entry is present

Follow procedures to ensure that automated pay files are correctly updated and in balance

Review rejected errors in order to determine cause of reject or initiate corrective action

Identify credits and debits to balance financial data.

Identify data errors and make corrections to ensure accurate account balances.

Perform arithmetic to verify calculations using basic

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