Vishal Lakhanpal

Unit No. B-**A-**, Southbank Residences, Jalan Klang Lama, 58000, Kuala Lumpur, Malaysia

Cell: +60-113*******

Email: adowfc@r.postjobfree.com

Self-motivated, Delivery focused, Data Domain expert and Project Management professional with 12+ years of extensive experience in Data, KYC, Client Life Cycle Management domains in major BFSI companies

Project Management Business Analysis Stakeholder Management People Management

Global working exposure in Singapore, UK, India & Malaysia for various financial institutions. Extensive experience in Client Data domain, Client Management and Change management with more than12 years of experience

Proven Credentials in…

Client Management

Process Improvement and Streamlining Efforts

Team Building & Development

Strategic Planning

Project Planning & Execution

Performance Management

Product / Project Management

Project Governance & Finance

Quality Assurance

Process Documentation

Client LifeCycle Management

Wholesale & Consumer Banking

Vendor & Stakeholder Management

~ Noteworthy Professional Contributions ~

Proven credentials in executing and ensuring successful delivery of various Data and KYC centric projects in the Financial Domain

Career Synopsis

Project Manager / Senior Business Analyst with 12 year experience in executing Client/Reference data project & BAU operations team for on-going maintenance.

Good analytical & management skills. Analytical & Structured way of thinking, Eye for detail, Problem solving, Result focused, Able to Prioritize & Multi-tasking, Take Initiative, Ownership and Deliver within tight deadlines.

Expertise in steering the entire project life cycle and ensuring project deliverables within the assigned time, quality and budgetary parameters.

Proficient in client interaction, maintaining relationship with stakeholder, finalizing & analyzing business requirements and writing Data & Business specifications.

An efficient team leader and team-player with excellent communication, interpersonal, strong negotiation skills, Stakeholder Management, problem solving, relationship management, team building and leadership capabilities.

Ability to handle pressure efficiently and meet the deadlines. Multi-Tasking abilities, with proven experience in utilizing people and process knowledge.

Professional Experience

HTC Global Services MSC Sdn Bhd November2017-Till Date

Client: CIMB

Designation: Senior Business Analyst

Department: GTO - Wholesale Banking

To act as a key role in establishing business and end-user requirements for existing and new application systems R-COP (Regional Customer On-boarding Platform). Thorough understanding on Customer On-Boarding application functionalities. Knowledge in Anti-Money Laundering (AML), Know Your Customer (KYC) and Customer Due Diligence (CDD).

Key Roles and responsibilities

To build effective and robust platform for R-COP to integrate with the respective AML systems in coordination with Compliance, Business users, Operation and Technology Groups

Interaction with Group Operations Compliance and Business Line Senior Management to strategically define the vision of R-COP System and Project to be created related to this system.

Proactively lead, participate and develop a strong partnership with the business, through regular communication and engagement with key senior management

Managing the onshore and offshore teams delivering support to the FIG sectors of GTO. There are teams delivering this function in the India and Malaysia.

Driving continuous productivity improvement into the KYC processes. Coordinating and managing the delivery of all team’s activities to achieve target key performance indicators, operational level agreements and service level.

Participate in functional design review workshops and ensure all business requirements are included. Review and signoff the functional specification document (FSD). Work closely within business team to ensure consistency of business requirements.

Identify and resolve risks, issues, gaps and inconsistencies among the business teams. Escalate risks and unresolvable gaps and issues to Program Manager for discussion and resolution.

Engage and work closely with business and operation stakeholders to manage their expectations, requirements and buy-in.

Lead in execution of SIT and UAT as part of system readiness. Update business requirement document according to the approved change request where applicable by Malaysia, Indonesia, and Singapore & Thailand (MIST).

Work closely with country GGRA-Policies & Procedures team to ensure the new policies and procedures are created and existing policies and procedures are updated according to new business requirements and processes.

Assist country Business Lead in preparing necessary documentation for submission and approval from relevant committees and respective central banks of each country.

Point-of-contact for any audit matters in relation to Project Management and to provide audit information to IT Security team.

Client: IBM

Designation: Senior Business Analyst

Department: Fire and Perils Insurance

IBM BPM Standard is a comprehensive Business Process Management Platform (BPM), providing full visibility and insight to managing business processes. It provides tooling and run time for process design, execution, monitoring and optimization, along with basic system integration support.

Key Roles and responsibilities

Effectively interact with developers and business for change requests, perform root cause analysis and impact analysis for issue.

Analyzed client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis. Engaged client to gather business rules, and ensure alignment with development teams.

Facilitate weekly / monthly meetings with clients to document requirements and explore potential solutions.

Manage project risks, issues and changes. Manage the submission of project deliverables to ensure timeliness and adherence to project schedule and standards.

Provided input into developing and modifying BPM system to meet client needs and develop business specifications to support modifications / enhancements.

Knowledge transfer of business requirement to technical personnel to ensure a mutual understanding of processes and applications.

Coordinate with Functional Plan Managers to ensure effective overall project management.

To achieve goals through units in implementing viable solutions in a cost effective way by determining the requirements of a project / program and communicating them clearly to stakeholders, facilitators and partners.

Work closely with management to prioritize business and information needs .Locate and define new process improvement opportunities.

Client: AmBank Group

Designation: Manager - Business Analysis

Department: Group Risk Management

Group Risk Management has continued its objective with the implementation of its strategic change agenda via the “Advanced Risk Recognition Programme” aimed at improving risk recognition skills. The program incorporates a comprehensive range of initiatives that included – (a) Enhancing governance (b) Upgrading risk infrastructure & (c) Harnessing risk appetite setting approach.

Key Roles and responsibilities

To achieve goals through units in implementing viable solutions in a cost effective way by determining the requirements of a project / program and communicating them clearly to stakeholders, facilitators and partners.

Provide primary liaison between business (risk, governance and finance team), internal and external developers (SAS and Experian) and model developers (PWC)

Effectively interact with developers and business for change requests, perform root cause analysis and impact analysis for issue.

Understanding and gathering requirements for various internal and external bank reports including regulatory reporting

Be responsible for requirement analysis, development, Project coordination, Client Interaction, Business process and Gap analysis.

Developing user/technical solutions to business problems via defining, analyzing and documenting requirements.

Have a strong understanding Banking, Financial Institutions (FI), Data management and Reporting.

To ensure that the Project / Program is in strict compliance of relevant policies procedures and statutory guidelines

Sharobi Technologies Pte Ltd March2013–November2016

Client: Standard Chartered Bank Singapore

Designation: Assistant Project Manager /Business Analyst

Department: Client LifeCycle Management

Client LifeCycle Management (CLM) - plays a critical role in increasing control, efficiency and effectiveness of account opening, Off-boarding and maintenance processes and ensures data quality in designated bank wide golden source system and other downstream system for WB Clients. CLM concentrate on ensuring 1. Governance Oversight 2. Client Data input quality through faster, more disciplined and efficient execution of client profiles On-boarding, maintenance and Off-boarding services thru unified infrastructure and consistent client data quality input.

Projects Handled:

BRRD Article 55 – ‘Bank Recovery & Resolution Directive’ Initiated by the European Union, Bank Recovery and Resolution Directive (BRRD) is one of the key regulatory projects. The UK Banking Act has been amended to include a range of powers for the Bank of England (and other relevant UK authorities) to address financial institutions being “too big to fail”. Most notably, these powers will allow relevant authorities to bail-in certain investors and creditors of a failing financial institution. It is a requirement of the UK Prudential Regulatory Authority that clients of Standard Chartered Bank and its branches (not subsidiaries) contractually acknowledge and agree to bail-in language. Standard Chartered Bank must be in full compliance.

Project HOW - Commercial Clients re-tagging - Revalidation of Customer Segment, RM Retagging, PSGL Customer Class for commercial client. The objective was to reflect the correct client business unit for clients tagged to Commercial clients (CC) and provide the correct RM data for CC clients for Performance Management Reporting.

RM re-tagging - The project ensures that all clients are rightly tagged to the correct RM (Relationship manager); it also focuses to clean up those RM who are inactive /moved out of the bank. Performing gap analyses, data analysis and impact analysis.

CDD Risk Rating Reconciliation - It involves various systems (golden source and downstream systems) where there is no STP's (Straight Thru Processing) as a result of that whenever Client Due Diligence is reviewed the risk rating does not flow correctly. Country coordination was required to update correct risk ratings across 42 countries.

Internals - This project is about revalidation of SCB own accounts / Internal Accounts that are already mapped in SCI (golden source for client static data). Identification of Internal accounts in Trade systems. Internals. Revalidation whether they have been tagged to correct SCB entities / branches. Liaise with Group Trade team to validate the findings. Initiate clean-up with wherever required.

Key Roles and responsibilities

Establish Data quality Management Framework by educating Data owners & custodians on their R&R

Created executive presentations on Project status for the POC, PWG, BOD and Sr. Management.

Reviewed project documentation and interviewed Senior Management, Project Management team, Vendor team, and other business stakeholders regarding their experience in group and individual formats to identify and document lessons learned and provide recommendations to mitigate them in future projects.

Track and monitor financial performance of the program. Report financials for actual to budgeted comparison for labor hours and dollars, operating costs and capital costs. Secure funding approvals for changes in scope.

Gathered the requirements, functional specs and Business requirements. Ensured features and functionalities are being communicated to project team.

Monitor program risks through an on-going process of identifying, assessing, tracking, developing and executing risk mitigation strategies.

Working with business stakeholders to identify priorities, handling regulatory & audit requirements

Lead business analysis for Change management projects in Client data domain. Manage delivery of Data and Change management project in the Client Lifecycle Management

Responsible for performing data profiling and identify trends & systemic issues by reviewing large volumes of client data. Interpret data, analyze results using statistical analysis and provide ongoing reports. Dashboard creation & MI reporting

Assurance checks and generating reports to ensure if changes have flown to downstream systems. Perform UAT, UVT & production go-live support for client data.

Barclays Shared Services Pvt Ltd August 2008 till February 2013

Department: Consumer Banking - Barclaycard

Designation: Team Support Specialist

Key Roles and responsibilities

Analysis of Monitoring data to identify common strengths & development areas across teams/ communities and working with the Team Manager/Operations Manager to assist with implement skilling/training initiatives to deliver improvements.

Delivery of Rigor up skilling (both in terms of soft skills on how communicated and factual regulatory knowledge) where common trends identified

Co-ordinate / liaise with Systems on faults and changes, user Ids, etc. Planning and Managing the team's adherence to Service and Compliance requirements

Work with the Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews

Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Collating of Communication/Process Updates. Real Time Adherence

Analysis of data outputs by individual, Team and/or Community, recommend actions for improvements to Operations manager, and undertake trainings as required.

Delivery of up skilling sessions to resolve common trends from Quality Team/Process Experts. Sharing of best practice/continuous improvement.

Significant Contributions:

Maintained a positive outlook and uses positive energy and behaviors to create a high performance work environment.

Proactively collaborated with colleagues across teams within Barclaycard to identify and prevent fraud while maintaining great customer service.

Being seen to be adaptable and embracing change. Promoted confidence and security in Barclaycard in dealings with customers.

Paid attention to the important details that could have a risk to business or a customer impact.

Part of team which travelled to UK for process migration. Collaboratively working with Stakeholders to gather process requirements and to get in depth knowledge of the processes involved.

HCL Technologies Ltd August 2007 - Till May2008

Department: British Telecom

Designation: Sr Customer Care Officer

HCL's Business Processing Division (BPO) offers a comprehensive service range – Order to Cash, Procure to Pay, Technical Help Desk, Knowledge Services, Supply Chain Management, Finance and Accounting Services and Customer Life cycle Management. The BPO focus industry verticals are Telecom, Retail and Media Publishing, Banking and Financial Services, Hi-tech and Manufacturing, Insurance (Life & Non-Life) and Knowledge Process Outsourcing.

Key Roles and responsibilities

The primary scope of engagement on the project revolves around day-to-day operations with respect to handling inbound customer service calls for British Telecom

Interacting with customers to solve billing queries/ cycle.

Customer awareness on product enhancement.

Intellicom (Jindal’s transworld Pvt Ltd) Sept 2004 Till July 2007

Designation: Senior Customer Care Officer

Key Roles and responsibilities:

The project involves handling outbound as well as inbound customer service calls revolving around Billing Issues, Channel Outages.

Tier 1 troubleshooting, promotions, special discounts, sales of DTH equipment etc.

Nurture customer relations to have a long term association of customers. Customer awareness on product enhancement.

Academics

Bachelor’s degree (B.A), Delhi University

Advance Certificate in PC Application from NIIT, Delhi

Certifications

CSM (Certified Scrum Master) – 2020, Scrum Alliance

Technical Skills

Back End Databases - MS-Access, SQL queries

Proficient in MS Visio, MS Excel, PowerPoint

Personal Dossier

Date of Birth : 5th February 1978

Languages Known : English & Hindi

References : Available on request

Passport : Valid

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