James Burbach, MBA, MPA

adowc4@r.postjobfree.com • San Antonio, TX. • 210-***-****

LinkedIn Profile

Regional Healthcare Summary

Effectively leading organizations and associates with guiding principles of Alignment, Action and Accountability. Developing Teams of Teams which are Ready, Reliable, Responsible, and Relevant.

Highly motivated and Strategic Healthcare leader qualified by years of successful experience leading a diverse array of operations with an unrelenting focus on quality and service.

Recognized by providers, colleagues and caregivers as a passionate leader who has demonstrated the ability to make tough decisions, while motivating teams to achieve top performance. Experience

San Antonio Medical Center, San Antonio, TX 2011 – 2015 Senior Director Primary Care Service Line

Functions as a Hospital Executive team member. Responsible for all Primary Care Service Line Operations in market. Responsible for 65 Physicians, 20 Advanced Practitioners, and 350 employees. Develops Strategy and processes to improve alignment with system strategy, growth, business development, population health management, quality, provider recruitment, and collaboration across the market to decrease outmigration. Market primary care annual visits more than 270,000 and generating over 408,000 worked Relative Value Units (WRVU’s). Net Revenue for Service Line of $104 million, operating margin of 14.5%, Net Operating Income of $15.6 million. Improved 2017 Quality Program star rating from 4 to a 5-star service line (Hospital Compare). Ranked in the 95% for Pediatrics Division and 90th % for Family Practice and Internal Medicine Divisions in CGCHAPS. Ø Instrumental for additional $3 million in capital to expand capacity by adding additional exam rooms and an urgent care clinic.

Ø Developed Physician Mentorship Program.

Ø Implemented Physician Transition Program.

Ø Refined existing process to increase Rx capture by over 2%. Ø Identified opportunities in market to improve Net Revenue capture by an additional $2.4 million. Ø Recruited 5 Primary Care Physicians to join the market. Ø Started Bi-annual program to improve employee engagement. Ø 35% increase in positive recovery of traumatic injuries saving in excess of $400,000 per Fiscal year. Ø Improved executive leadership medical visibility from 50% to 95% decreasing recidivism saving

$250,000 per Fiscal year.

Ø Created evidence based medical motivations decreasing recovery time by 50% enabling an increase in patient demographic visits resulting in an increase in revenue of $200,000 per fiscal year. Ø Implemented untapped medical resources into recovery plans decreasing waiting time by 65%. Madigan Medical Center, Tacoma, WA (Regional Medical Command-Pacific) Director – Hospital Based Service Line 2009 – 2011 Selected to Form, Develop, and Lead Western Regional Medical Command, Madigan Medical Group Hospitalist Program for 14 Hospitals across North West Washington, Kansas, Colorado, and California Markets. Forms and aligns Division Strategy with Corporate Strategy, Net Income of $250 million, Net James Burbach, MBA, MPA

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Operating Income of $25 million, operating margin of 10%. Aligned Physician compensation and incentive bonus programs. Decreased key metric – Length of Stay by .8 on average. Ø Improved Physician recruitment by aligning 4 health system physician compensation to one model.

Ø Developed and started an Interventional Radiologist Program. Increased Net Revenue by $2 million.

Ø Developed and Started an Epilepsy Program from ground up. Increased Net Revenue by $1.5 million.

Ø Part of the Executive team, consistently collaborating with hospital CMO’s and President’s to support Hospital Based Physicians Service line.

Ø Reduced operating costs by 35% while increasing performance by 30% by developing new reporting processes for 160 Direct Reports.

Ø Ensured 100% real-time visibility of resources by developing digital dashboards. Ø Increased availability of knowledge-based resources enterprise wide by 45%. Ø Selected over 26 peers for current position as Senior Health Services Manager. Lyster Community Hospital, Enterprise AL 2005 - 2009 Regional Operations Director

Functions in a Dyad role with a Regional Medical Director. Responsible for development Regional goals, plans, Strategy, and growth of the group by seeking new partners. Oversees daily operations for 65 Physicians and 250 FTE’s. Directs strategy alignment with CEO, and VP of Physician services. Net Income of $40 million, operating margin of 5%, Net Operating Income of $ 2 million. Overall Operational oversight of - Family Practice; Internal Medicine; General Surgery; Podiatry; Gastroenterology; Neurology; Pain Management; OB/GYN; Express Care; Pediatrics; Laboratory; Radiology; Urology; UroGyn; GYN Oncology; ENT; Perinatology; Cardiology; Allergy; Psychology; Hyperbaric Medicine; Burn Clinic; Infusion center; Wound Center; Bariatric Surgery; Physical Therapy; Multiple Sclerosis Clinic; Epilepsy Center; and Chiari Clinic. Ø Ranked 3rd out of 26 for Diabetic A1C > 9; Ranked 5th out of 26 clinics for Colorectal Cancer Screening; - Ranked top decile for Breast Cancer Screening and Well child visits. Ø Reduced Phone Abandonment rate by over 20% - from average 25% to average 3% to 4%.

Ø Increased Access by 5% - resulting in 4% growth for all clinics. Ø Integrated Referral Management system for ENT services - resulted in 80% increase in referrals.

Ø Implemented and integrated Podiatry Services within sister health care system. Ø Prepared Region for Joint Commission Survey.

Ø Developed program to reduce Physician burnout.

Ø Successfully transitioned Wound Center from turn key management to organic management team resulting in saving more than $400,000 per Fiscal year. Ø Successfully earned Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) accreditation for the Bariatric Center. Ø Selected by Blue Cross and Blue Shield as the Bariatric Surgery Center of Excellence. Ø Recognized for supporting and developing a Partnership in Care with Multiple Sclerosis Society.

Ø Grew existing programs by actively recruiting 8 additional providers. Ø Empowered employee medical facility climate increasing efficiency by 33%. United States Army – Fort Irwin Mohave CA 2003 – 2005 James Burbach, MBA, MPA

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Corporate Medical Operations Manager

Responsibilities include managing the utilization of 24 Ambulances and associated medical equipment with value more than $12.5 Million. Provided operational oversight and managed Ambulance coverage services to an area of 2,400 sq. miles. Advised the company CEO on issues which affect organizational strategy, effectiveness, coordination of the training, welfare, morale, motivation, and career direction for 45 FTEs, developed and analyzed action plans to meet requirements and successfully accomplish all tasks, and fostered a team building atmosphere.

Ø Served as the Liaison officer to coordinate Disaster and State level services with FEMA. Ø Ensured successful FEMA certification for the Organization for CBRNE response. Ø Ensured continued certification for CBRNE for 45 FTEs. Ø Implemented Diversity and Inclusion policies.

Ø Developed and implemented an annual budget for $12.5 million. Ø Increased medical readiness posture from 45% to 95%. Ø Increased medical credentialing by 65% across 10 managed facilities. Education

Keller Graduate School of DeVry University – Master of Business Administration, concentration: Health Services (MBA-Health Services) conferred with Distinction Keller Graduate School of DeVry University – Master of Public Administration, concentration: Healthcare Management (MPA-Healthcare Management) Keller Graduate School of DeVry University – Graduate Certificate – Project Management Colorado Technical University – Bachelor of Science in Business Administration, concentration: Information Technology (B.S.B.A.I.T) conferred Cum Laude PROFESSIONAL /COMMUNITY AFFILIATIONS

American College of Healthcare Executives, Member

American Society of Association Executives, Member AWARDS/HONORS - Various Meritorious Service and Commendation awards for expertise and service from the United States Congress and United States Army. Skills

Ø Master Production Design Data Analytics

Ø Cross-Cultural Team Building Conflict Resolution Ø Cross-Geographical Team Integration Quality Management Ø Strategic Business Planning and Execution Process Improvement Ø Integration and Standardization of Operations Training and Development Ø Fiduciary Responsibility and P&L Management Business Unit Development Ø Financial Budget development and P&L Management Associate Talent development

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