Holly Jones

***** *. ***** **.

Surprise, Az. ***87

707-***-****

adowbl@r.postjobfree.com

Dear Hiring Officials:

I am contacting you to find a suitable career opportunity that would benefit from my 20+ years of providing excellent customer service and exceptional leadership skills. Some of my skills include:

• Manager for over 5 personnel

• Managing and maintaining budgets, contracts, inventory, and order supplies for office

• Excellent Customer Service Representative

• Training base personnel in safety, financial preparedness, and records management training

• Exceptional Public Speaker briefed upper management regarding personnel and operations matters and performed as Master of Ceremony at special events

• Preparing reports and written correspondence to submit to the Pentagon.

• Maintaining files and records within records management guidelines

• Proficient in Microsoft Office suite, Sabre, Worldspan, ARC, Travecom, and Defense Travel System as well as other office automation hardware/software programs.

I am pursuing a Bachelor of Science degree in Business. I am very skilled at multi-unit and multi-task management with a proactive leadership style, and excellent interpersonal skills. A dynamic and resourceful manager who knows how to optimize organizational performance while building a motivated team that is focused on organizational objectives. I am a demonstrated high achiever who generates enthusiasm through personal leadership. Holds a proven record of performance and success and I am very capable of performing in this position. I will strive to improve programs as needed.

I am available at your convenience for an interview and I look forward to hearing from you soon. You may contact me at 707-***-**** so that we may discuss this position in detail. Thank you for your time and consideration of my application.

Sincerely,

Holly L Jones

Holly L. Jones

16478 W. Rowel Rd.

Surprise, Az. 85387

Cell: 707-***-****

Email: adowbl@r.postjobfree.com

CAREER OBJECTIVE: To join a company that will offer me a chance to grow and advance within.

HIGHLIGHTS OF QUALIFICATIONS

Compassionate, professional approach and commitment to customer service related work.

Skilled in the use of Saber and World Span (airline reservation scheduling software and online link).

Windows 95, Windows 98, Windows XP, Windows Vista

Microsoft Office 2002

40 words per minute

Ten Key

Travcom

ARC Reporting

RELEVANT EXPERIENCE

Corporate Travel Counselor: Assist Corporate Travelers in securing travel arrangements. Accept credit card payments for Air, Car, Rail, and Hotel. Work on a multi mid-market account with over 45 accounts. Process exchanges and refunds for travelers. Follow and understand fare rules and airline policies. Direct passengers on required documentation for travel for both domestic and international travel. Advice on TSA requirements. Utilize Sabre, Worldspan, Concur, Get There, and My Travel Bag. Adhere to multiple company policies and guidelines for employee and guest Travel.

Federal Travel Agent/Manager: Work leader, plans, directs, arranges, and procures commercial, government, or contracted official travel to, from, and between worldwide locations. Determines and explains official transportation and travel entitlements. Verifies and interprets travel orders for completeness. Resolves controversial issues related to travel. Serves as chief Quality Assurance Person for the commercial Travel office contract. Ensure the monthly government travel card central billing accounts invoices used for official travel is appropriately and timely documented, verified, and reconciled to prevent account penalties and/or delinquency charges. Ensure GSA city pair program international services and fares are used to procure travel for PCS/ TDY travelers by DOD / Air Force directive. Knowledge of Travel Management regulations, directives, and guidance as they apply to transportation and passenger travel movement. Skills to plan coordinate and arrange the most cost-effective and efficient group movement commercial/ military transportation service to meet mission requirements. Knowledge of Government Travel Program and GSA City Pair. Ability to communicate effectively, both orally and in writing to justify, defend, present, and/or advise on CTO management process/action. Operational knowledge of automated systems used to arrange agency travel to include file storage, maintenance, backup, and security procedures. In support of Global Reach / National Disaster response, establishing a routine for the Deployment Control Center (DCC) and the Unit Deployment Manager (UDM), which supports the Aerial Space Expeditionary Force (AEF) deployment cycles. Helped to develop a contingency plan for mass evacuation of personnel overseas. Properly completes Daily, Weekly, Monthly, and Quarterly Reports for CTO and TMO. Responsible for hiring and conducting interviews for new candidates. Complete payroll for employees on a bi-weekly basis. Responsible for ordering supplies for the office.

Leasing Agent: Leasing management for Self-Storage Facility. Managed the daily and monthly billing reports, guided would-be clients through the concept of leasing units along with establishing the proper move-in and move-out paperwork

Management: Hair and beauty retail management. Increased customer sales by 65%, established daily sales reports, out-of-state business expansion

Airline Customer Service Representative: Working with professional staff, booking flights, providing flight schedule information, gate information, price quotes for flights, general passenger support service, and accepting credit card payments over the phone.

Professional Experience

Corporate Travel Counselor

September 2016- Present

AAA Mid-Atlantic

15 W. Central Pkwy

Cincinnati, Oh. 45202

Corporate Travel Counselor

January 2015 - September 2016

Carlson Wagonlit Travel

2401 W Peoria Ave

Phoenix, Az. 85029

Federal Travel Agent /Manager

May 2007 – August 2013

Ravenel Travel

540 Airlift Dr. Bldg 381 Rm C111

Travis AFB, CA 94535

Leasing Agent

October 2006 – May 2007

American Self Storage

606 Parker Rd

Fairfield, CA 94538

Management, Consultant

March 2003 – March 2006

Shane's Hair Fashions & More

3154 E. Bagdad Rd

Queen Creek, AZ 85243

Airline Customer Service Representative

August 2000 – March 2001

American Airlines

3644 E. Valencia

Tucson, AZ 85746-9188

Education: Capella University-Currently pursuing Bachelor’s degree in Business Management through Capella University.

QC Wedding and Event Planning – Pursuing Certification for Event and Wedding Planning will complete in December

Interests: Volunteer Teachers Assistant, Coached children’s basketball, 60 Logistics Readiness Squadron Spouse Group President, City Youth Football league Team Mom.

References: Available upon Request.

Contact this candidate