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Control Manager Housekeeping

Coxsackie, NY
October 05, 2021

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Robin Kay

EHS Manager / Supervisor Bartender

Leeds, NY 12451


To offer a business my years of experience providing excellent service working hands on and in supervisory in the area of hospitality and customer care. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Director of Environmental Services

CMS Management Consulting - Catskill, NY

April 2018 to Present

Directing housekeeping and laundry,managing room cleanings 120 bed facility linen inventory, chemical inventory, payroll, hiring, training, in-service training, scheduling, disciplinary actions and terminations Assitant Account Supervisor

GE-GDI Services - Schenectady, NY

November 2014 to February 2018

Supervise 25 buildings 50 people, Inspections of work areas, Supplies distributing and ordering, payroll, hiring, training, disciplinary action, safety meetings, interact with administration on all levels, schedule carpet and floor care .


Wolff's Maple Breeze - Catskill, NY

May 1982 to October 2016

Assistant Manager

Wyndam Bentley Brook - Hancock, MA

November 2014 to April 2015


Housekeeping Manager

Quality Control Manager

The Maids - Albany, NY

August 2009 to August 2011


Hilton Garden Inn - Albany, NY

October 2005 to February 2008


Fresno's Restaurant - Troy, NY

January 2001 to December 2005



Durham High School - Cairo, NY


• Onsite

• Housekeeping Management

• Hospitality Management

• Restaurant Experience

• Restaurant Management

• Guest Services

• Environmental Services

• Food Handling

• Bartending

• Hotel experience

• Assistant Manager Experience

• Supervising Experience

• Management


Additional Information

More than 30 years in hospitality management roles and overseeing quality in the housekeeping environment. Dedicated and reliable, often traveled 100+ miles per day. Excellent sales, customer service, training and communication skills. Great rapport with customers, with many well established long term relationships.

Achievement Overview:

*Ability to build strong customer connections. As a Quality Control Manager for the Maids, met with all first time customers to discuss needs, cost and long-term contracts. Successful in signing on customers.

* Experience with diversity. Skilled communicator, interviewed, hired, trained and supervised limited English speaking employees from Honduras, India, and Mexico.

* Quality employee demonstrated by extensive training provided by management. Capabilities:

Management: Housekeeping Related

* Responsible for a staff of 20 working in teams of four, providing cleaning serves for 300 residential customers. Additionally handled 18 temporary staff responsible for the daily housekeeping of the Giants training camp dorm area, cleaning # in a # hour time period.

* Inspected work area to confirm quality and conformance to established standards, promoted satisfaction striving for customer retention. Observed and evaluated workers appearance and performance to ensure quality service.

* Responsible for maintaining all housekeeping equipment and five corporate vehicles.

* Monthly-performed inventory, regularly ordered supplies, documenting information ensuring each work team had the proper levels of cleaning supplies and safety equipment.

* Resolved customers complaints regarding worker performance or services rendered Supervised and coordinated activates of hospitality workers, trained workers in proper operational procedures and explained company philosophy.

* Completed hiring paperwork. Analyzed and recorded personnel and operational data and wrote activity reports.

* Assigned work schedules/duties to ensure quality and timely delivery of services. Management: Food and Beverage

* Four years experience working on a team with eight co-managers in a busy restaurant serving up to 1,000 dinners. Crossed trained and working in the dining room, bar and kitchen. Performed hands on work, promoting customer satisfaction and reduced wait times.

* Trusted employee, handled money, cash registers and bank deposit s up to $10k.

* Inspected food preparation/serving areas to maintain safe, sanitary food handling practices. Circulated among the dining room. Cleaned and set up tables, carried trays, maintained supplies in the service bar and did what was necessary to operate smoothly.

* Managed the bar area supplies stocking wine, beer, replacing kegs etc. Maintained a clean bar area, washed glasses, equipment, fixtures etc.

* Estimated and requisitioned food purchases and supplies.

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