Dialysis Technician Administrative Assistant

Mൾඅ ඌඌൺ Oඐൾඇඌ

Cincinnati, Hamilton ***** 513-***-**** *********@*****.***

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Diligent Job Title brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Personable Member Service Representative offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

adherence to company policy and procedures,

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Achieved by completing Task with accuracy and efficiency. Order Fulfillment

Inbound and Outbound Calling

Complaint resolution

Report preparation

Creative problem solving

Strategic sales knowledge

Service standard compliance

Account management

Professional telephone demeanor

Staff education and training

Training development aptitude

Medical terminology knowledge

Money handling abilities

Technical Support

Key stakeholder relationship building

Good listening skills

Administrative support

Shipping procedures understanding

Multi-line phone talent

Route dispatch

Stocking and replenishing

Recordkeeping strengths

Receiving support

Customer Service Representative

Boost Mobile Store – Cincinnati, OH

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Offered advice and assistance to customers, paying attention to special needs or wants. Aർർඈආඉඅ ඌ ආൾඇඍඌ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Administrative Assistant/OCDT/Accezz Manager/Lab Protocol, 05/2011 to 12/2015 US Renalcare – Cincinnati, OH

Performed accounting activities by preparing expense reports, purchase orders and invoices. Used corporate linked documents for State Required Reports to be sentand to create presentations, reports and spreadsheets.

Used Microsoft and excel to track expense claims and prepare expense reports for management. Managed executive calendars to strategically coordinate meetings and appointments. Used Software to edit and format draft correspondence prepared by staff members. Opened, sorted and distributed incoming messages and correspondence to Number-person team. Monitored office supplies to order and replenish stock when necessary. Answered multiple console telephone system to direct calls to appropriate personnel. Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.

Improved office operations by automating client correspondence, record tracking and data communications.

Arranged corporate and office conferences for company employees and guests. Managed Number employees through Action and Action, reducing employee turnover Number%. Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives. Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Diploma: Practical Nursing

Fortus College - Cincinnati, OH

Diploma: Medical Assisting

Institute of Medical And Dental Technology (IMDT) - Fairfield, Ohio Ohio Certified Dialysis Technician

Diploma Medical Assistant

Diploma LPN

Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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