General manager

RAED RABIE

PERSONAL DETAILS

Nationality: British

Contact: +447*********

Email: *********@*******.***

FY8 5TP

PROFILE

A capable leader & team player with a respectable reputation for innovative management, general management/ sales and marketing achievements in the UK and Middle East.

OBJECTIVE

To further my personal development in a senior management position within an international organisation.

CAREER TO DATE

Shaza Doha April 2017 - September 2021

(Subsidiary venture of Kempinski Hotels)

Qatar

General Manager – Pre-Opening

Responsibilities:

Fully responsible of the hotel opening, luxury boutique hotel, five food & beverage outlets

Establishing a pre-opening office

Manage owner’s relations

Set hotel budgets & Plans

Recruit hotel team

Hotel handover responsibilities

Apply company standards

Reporting directly to company EVP

The Boulevard Arjaan by Rotana May 2015 – April 2017

Jordan

General Manager

Responsibilities (Pre-Opening):

Full responsibility for this luxury hotel & apartments

Opening (391 keys – 700 rooms) F&B outlets and recreation facilities

Responsible of 370 employees

Reporting directly to company AVP

Handling owners’ relations

Set goals and targets for all departments including Sales & Marketing/PR & operations

National Company for Tourism Development January 2014 – April 2015

Jordan

Director

Operations & Quality Assurance

Responsibilities:

Manage international agreements with global operators

Responsible of 6 managed hotels and 9 operated hotels & guest houses

Reporting directly to the chairman of the board

Handling relations between owners and operators

Set & approve hotels budgets

Monitor and review performance

Negotiate agreements of existing and new projects

Set capital projects and control execution

Control and assess quality of property owned and managed

Run daily operations of managed hotels

Manage third party agreements with suppliers and operators

Created an owner’s representative department that is in charge of assets and operational monitoring

Evason Ma’in Resort & Six Senses Spa -

Jordan

General Manager Sept 2010 – December 2014

Responsibilities:

Full responsibility for this luxury boutique Eco friendly resort and world-renowned SPA

Responsible of 350 employees

Reporting directly to company COO

Achieved highest growth resort within the group at 167%

Created new destinations within the resort with high ROI

Handling owners’ relations

Set goals and targets for all departments including Sales & Marketing/PR & operations

Managed the hotel & SPA renovation projects, created three new destinations within the resort

Awarded the best SPA in the Middle East, Indian Ocean & North Africa by Conde Nast

Awarded the 3rd best SPA Resort in the Middle East by Trip Advisor

Trip Advisor award of excellence for 2 consecutive years

Hilton Sharm Dreams Resort - Sharm El Sheikh, Egypt Sept 08 – Sept 10

Director of Operations

Responsibilities:

Day to day running of this large hotel comprising of 394 rooms, 150 villas & waterpark, responsible for 500 team members.

Overseeing and directing all aspects of the hotel operational departments, which include: Engineering, security, house keeping - laundry, accounting, kitchen, F&B, purchasing, IT, front office & HR. Also involved in sales/marketing & PR.

Dealing directly with owners and handling all aspects of the relation between the owning company and Hilton.

Set hotel plans and targets, and manage the aspects of achieving the hotel revenues, through managing department heads.

Interact with all regional specialists on behalf of the hotel.

Set and manage the hotel guest satisfaction surveys.

Set training needs by department and monitor implementation.

Hilton International – Egypt

Regional Director of Sales – Egypt Dec 05 – Sept 08

Responsibilities:

Responsible for 19 hotels (Both Hilton & Conrad brands) within Egypt

Manage the Egypt Sales team comprising of 40 team members

Prepare hotels yearly budgets, approve forecasts and lead the team to achieve

$ 145M on behalf of Hilton Egypt

Develop individuals and teams, select and recruit employees, produce training & development plans, support and review performance

Agree marketing activities to underpin the hotels revenue plans

Drive and champion central marketing contacts to support initiatives

Contribute to the development of marketing collateral

Monitor and review the impact on sales & marketing plans

Develop & maintain Hilton best practice to ensure customer account objectives are defined and appropriate sales activities implemented

Direct, monitor and evaluate sales performance of account teams

The London Hilton on Park Lane Oct 02 – Dec 05

Director of Sales

Middle East & Diplomatic Services – London

Responsibilities:

Responsible for the middle east market and all diplomatic services on behalf of the London region

Managing 60 accounts with a target of 3.5m in 2004

Supporting 16 London hotels by contracting accounts, attending diplomatic activities and world trade shows

Managing all VIP & Presidential delegations at the London Hilton on Park Lane

Develop & implement creative promotional campaigns on behalf of the London region for the Middle East market

First Rate Travel Services – Bank of Ireland - London March 02 – Sept 02

Business Development Manager – Foreign Currency Division

6 Months Project

Responsibilities:

Market the new foreign currency division to international hotels

Market research and account management

Targeting hotel groups and individual hotels to gain new business

Providing initial and on-going training to hotel staff

Provide a professional and effective after sales service

Media Phone LLC – Dubai, UAE Sept 2000 – Feb 02

Regional Operations & Marketing Manager

Responsibilities:

I was responsible for identifying and establishing new operations throughout the GCC region

Devise strategic business and marketing plans including preparation of budgets

Gained new business through developing strong partnerships with governmental agencies and corporate companies

Develop and implement innovative and creative promotional campaigns

Delegate and co-ordinate media plans with advertising agencies

Recruited, trained and managed the sales team

Marriott International – Dubai, UAE May 97–April 2000

MENA Worldwide Office

Country Manager – Saudi Arabia & Bahrain

Responsibilities:

Developed and managed five sales offices for Marriott international in the Middle East Region

Marketing the brands of Marriott

Evaluated and maintained major accounts across the middle east regions

Managed Marriott general sales office in Saudi Arabia & Bahrain

Capturing the corporate business through a qualification process that resulted in a Middle East pricing diskette

Established strong relationships with the key corporate managers and the social elite

Liaised with the property revenue managers to develop an international agent agreement which will allow agents and wholesalers to book Marriott hotels with the ability to receive commission on the day. The project was a big success as it was the first in the middle east

Developed loyalty programmes and value added incentives for the regions account

Organised sales trips and marketing strategies for worldwide properties

Achieved Marriott President Award for Outstanding Achievements

British Airways – Amman/Jordan May 94 – April 97

Sales Executive

Responsibilities:

Reported directly to the country manager, achieving sales targets and providing full customer support

Responsible for organising and delivering presentations to various levels of travel consultants

Organised and participated in PR events promoting British Airways and partners in the region

Planned sales objectives and calls

Maintained excellent customer relationships

EDUCATION AND QUALIFICATIONS

Cornell, Master Certificate in Hospitality Management

IMD, Hotel Management Program- Switzerland.

Shine General Manager Program – Spain.

SKILLS AND TRAINING

Welcome to BA course London

NAVP BA Course Paris

Strategic Selling Course - British Airways Dubai

Cross Brand Certification program Istanbul

Team Building & Sales Skills Training - Bangkok

Effective Prospecting & Negotiating Skills Course - Dubai

Presentation & Negotiation Skills Course – Cairo

Coaching a Successful Sales Team

Leadership & Motivation Course

Strategy for analyses

Introduction to Financial Statement

Income Statement

Operational Finance

Creative Problem Solving & Effective Thinking Simulation

Contact this candidate