Communication skills, problem solving

SibinSaji

***********@*****.***

+919*********

SuminBhavan

Alakuzhy,kuraPO

Pathanapuram

Kolam,Kerala

691557

CAREER

OBJECTIVE

Toachievehighcareergrowththroughacontinuousprocessoflearningandkeeping myselfdynamicinthechangingscenariotobecomeasuccessfulprofessionaland leadingtobustopportunity.Icanutilizemyskilsandintelecttoprovemyabilityandto bethemostvaluableassetfortheorganisationintermsofbeingeffective,efficientand havingadistinctedgeindecisionmakingabilities.

SKILLS

Beingadaptableandflexiblehasenabledmetochalengeconventionalwaysofworking andlearnnewandmoreefficientreportingtechniquesanddiverseworkstyle. Iamaperceptivecommunicatorwiththecapacitytoengage,compelandliaisewith coleagues,executivesandexternalstakeholders.

WORK

HISTORY

Technicalsupport

Engineer

Aabasoft

technologies

pvt.Ltd

2019feb–Present

•HandlingthenetworkingsideofanISP.

•Diagnoseandtroubleshoottechnicalissues,includingaccount setupandnetworkconfiguration.

•Askcustomerstargetedquestionstoquicklyunderstandtheroot oftheproblem.

•Trackcomputersystemissuesthroughtoresolution,within agreedtimelimits.

•Properlyescalateunresolvedissuestoappropriateinternal teams.(eg:softwaredevelopers).

•Refertointernaldatabaseorexternalresourcestoprovide accuratetechsolutions.

•FolowupwithclienttoensuretheirITsystemsarefulyfunctional aftertroubleshooting.

Salesexecutive

Tarzonelectronics

2018Aug-2019Jan

•Selsproductsbyestablishingcontactanddeveloping

relationshipswithprospects;recommendingsolutions.

•Identifiesproductimprovementsornewproductsbyremaining currentonindustrytrends,marketactivities,andcompetitors. EDUCATION

Bangloreuniversity

DonBoscocollege

oftechnologies

2015–2018

Bachelorofcomputerapplication

Highersecondary

St.Mary'shigher

secondaryschool

2013–2015

+2(physics,chemistry,biology,mathematics)

PERSONAL

DETAILS

Dateofbirth 25/09/1997

Gender Male

Maritalstatus Unmarried

Nationality Indian

Languagesknown English,Malayalam,Kannada,Tamil

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