Key Skills

Strategic Planning

Service Delivery Management

Project Management

Technical Architecture

Requirement Gathering & Analysis

Agile Development & Scrum Master

Estimation

Stakeholder Management

Reporting & Documentation

Bids Governance

Performance Monitoring & Evaluation

Training & Knowledge Sharing

Team Building & Leadership

Soft Skills

Education

1992: BE in Computer Science

& Engineering from National

Engineering College, Madurai

Kamaraj University

Profile Summary

Performance-driven professional with over 2 decades of rich & extensive experience in Project Management, Technical Architecture, Agile Development, Client Engagement and People Management Forward-focused Project Manager with expertise in concepts of end- to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality management and implementation.

Acting as a Delivery Anchor for new deals involving creation of solutions and supporting planning; successfully delivered implementation, governance,

& support projects across multiple businesses

As Scrum Master planned and executed several sprints, led productive cross-functional teams using interactive and motivational leadership that spurs people to willingly give excellent results. Application domain expertise in Content & Workflow Management, Warranty claim processing, Quotation Management and Energy & Utilities Proven success in taking independent ownership of all technical aspects of application development lifecycle

Achieved on-time & quality delivery of product releases for leading clients Swiftly completed projects with cross-functional skills and ensuring on-time deliverables within preset parameters

Exhibited excellence in grasping the big picture, conceptualizing, developing and implementing solutions, partnering closely with Business Leaders & Stakeholders to achieve higher levels of efficiency & effectiveness A strategist with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully

Certifications

AWS Certified Solutions Architect – Associate (2021) PMP – PMI certified (2020)

ITIL

Microsoft Certified Professional (MCP)

Technical Skills

AWS Solution Architecture

Livelink 9.1/9.5/9.7

ASP.NET, C#, VB.NET, Visual Studio 2003/ 2010, MVC, JQuery, entity framework

VSTS, Azure Devops, Rest API, Json, Github

Oracle 8/ 10.2/11g PL/ SQL, SQL Server 2008

VB 6.0, ASP, MTS, VC++

VILFRED THANKAPPAN

SENIOR LEVEL ASSIGNMENTS

Service Delivery Management Project Management

Technical Architecture

Industry Preference: IT; Location Preference: Bengaluru/ Chennai/ Trivandrum adovt7@r.postjobfree.com +919*********

Collaborator

Innovator

Planner

Decision Maker

Communicator

Problem Solver

Career Timeline

Employment Details

Feb'04 to Jul'19 with CGI, Bengaluru

Lead Analyst

Jan'02 to Dec'03 with System Logic, Bengaluru

Consultant

Dec’99 to Aug’01 with Ace Technologies Inc., Houston Consultant

Nov’96 to Nov’99 with Integra Techsoft (P) Ltd., Bengaluru Associate Consultant

Role:

Developed & executed high-level service delivery strategies, made high-stake decisions and overcame complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity Created & sustained a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members

Defining service standards and guidelines, governance structure, best practices that work as benchmarking for excellent service delivery for all verticals

Interfacing with clients for gathering business needs, analyzing & reviewing business, functional and high- level technical requirements and finalizing technical / functional specifications Collaborated with clients & stakeholders while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables

Developed project baselines and controlled the same with respect to cost, resource deployment, time over- runs and quality compliance to ensure satisfactory execution of projects Designing detailed technical components utilizing high-level architecture, design patterns & reusable code, considering functional & non-functional requirements; writing complex queries for reports Employing best practices for coding, architecture; ensuring high quality development of internal & external applications

Engaged in mapping client’s business requirements and translating these requirements into functional specifications, services, and custom solutions with successful project execution REFER TO ANNEXURE FOR PROJECTS MANAGED

Integra Techsoft

(P) Ltd., Bengaluru

1996-1999 1999-2001

Ace Technologies

Inc., Houston

2002-2003

System Logic,

Bengaluru

CGI, Bengaluru

2004 - 2019

ANNEXURE

At CGI, Bengaluru

Endeavour Energy: 12/14 To 07/19

As a Service delivery Manager, he has lead a team of IT professionals to support the IT operations, has been responsible for transition, application management, change management, problem management and project/discretionary tasks for 15+ ERP applications implemented using Java and .NET platforms and delivering monthly Status and SLA performance reports.

QA – ERAS: 07/13 TO 10/14

As an Engagement Group Manager, he has done monthly assessment of E&SS sector engagements of type Project/Services, tracked and monitored new opportunities to ensure compliance with OMF and BU policies and did Monthly Health check-up of Engagements on KPI and conducted Group Lead review meetings. As part of Bid Governance he has conducted complexity & risk assessment of new opportunities. Participated in solution synergy Reviews and helped the solution team to complete the proposals and has done few start-up reviews to mitigate major risks before the projects start.

PPT-SE, Ericsson: 01/10 TO 04/13

As a Development Manager/Technical architect he has been responsible for transition of product development to offshore, managed the development team from offshore over five releases of the product of PPT-SE using VB 6.0 and Oracle 11i, PL/SQL. Also migrated PPT-SE as New Site Engineering tool to .Net 4.0 platform using ASP.Net MVC, JQuery, CSS and using Visual Studio 2010 development environment following the agile process. As a scrum master planned sprint goal, scheduled and delivered sprints from offshore.

LIFT: 06/09 TO 12/09

As an R & D Consultant and Scrum master, he coordinated with the product owner to develop a pilot application to demonstrate to the Logica sales team and to the client. This application is used for planning and tracking containers of shipments. The maps are displayed using Google MAP API on ASP pages and the geographic locations and the travel route in various transportation modes such as sea route, rail route and actual road routes of the container shipments are plotted on the Google map. The location of the containers are sent to the server using a special GPS device and the live data available through the SQL server database is used to plot the actual path of the container shipments. Global Livelink Upgrade 9.7 Phase II, SHELL: 11/07 TO 05/09 As a Team Leader, he was involved in the Global Livelink 9.7 upgrade project phase II for Shell as part of the Global Livelink upgrade team, has been coordinating with the Lead configuration manager of EP Europe, responsible for conducting daily scrum meeting, responsible for the upgrade of Livelink cluster instances of Exploration production Europe of Shell from existing 9.1 SP4 version to 9.7.,Used Oracle 10.2 as database server, Created new content index processes with multiple partitions for 9.7 version, Configured Livelink servers, IIS and Livelink explorer. Also implemented few Livelink extranet instances using Apache Tomcat on the DMZ architecture for extranet users. Global Process Publishing Solution: 01/07 TO 10/07 As a Team Leader, he was responsible for negotiating on the type of project( billability) with SDM of UK, done a complete KT and documented the issues, provided solutions to fix the major issues on web publishing solution, done a content conversion tool using Excel macros using VBA, Used standard Html templates to publish the GSD process online. The Html content originally generated from the ARIS tool have been used to design the process and workflow charts. Provided content indexing and search solution using ASP and Windows Indexing service and IIS as web server. I have been responsible for Analysis, design, coding and testing. EBAL Livelink 9.1 Development, Thomson Fly: 02/04 TO 12/06 Responsible for Team leading, delivering Development Estimates and Functional Specification. Designed and developed more than eighty work flows and forms in Livelink 9.1 and SQL Server 2000 as database. Worked on GOGNOS Impromptu tool to produce reports and publish on GOGNOS upfront and also few applications using LAPIs and Oscript modules, Visual Studio 2003, C# and VB.NET.

At System Logic, Bengaluru

IQIS Laptop: Robert Bosch, Bangalore – 02/03 TO 12/03 For BOSCH, Bangalore, designed and developed a Warrant request processing system. The laptop application helps the warranty technicians to capture the warranty claims and the material detail from the customers.The captured data would be sent to the central data store (SAP system) in the form of XML files by ftp transfer. The master data also in the form of XML file will be supplied by the SAP system . It has been implemented using VB and Dbase as local database. Used Rational requsitepro for requirement management and CMM level 4 for process management. As a Project Leader he was responsible for doing Functional Specification document, High level design document, LLD, UTS, STS, Coding, Testing and Reviews. It has been implemented using VB and Dbase as local database. The data communication to central SAP system have been done using XML.

Quotation Management, Network Solutions: Trivium, Bangalore -01/02 TO 12/02 For Network Solutions, Bangalore, Designed and developed Quotation Management application which is integrated with existing CRM product. This application automate the process of creating quotation, Approval process and tracking approvals based on rules provided by the user and generates bill of material, CON (Customer order note) and bid approval sheet. . It has been implemented as client server application using VB 6.0, SQL Server 2000, Windows 2000. As a Senior Developer he was responsible for Functional Specification document, High level design document, LLD, UTS, STS, Coding, and Implementation. It has been implemented as client server application using VB 6.0, SQL Server 2000, Windows 2000.

At Ace Technologies Inc., Houston

Web scraper & PEP, Enron Corp: 07/00 TO 08/01

For Enron Corp. Houston, USA, Designed a tool called Web Scraper used to get the weather data from web and present to user as XML document. This consists of a downloading module, parser which parses text data files and generate XML file, an Error handler application which validates for the accuracy of data. The error handler application is used to fix the errors in the data and rerun the parser until there is no error occurrences in the data and save the final XML file. This tool has thus fifteen different parser to parse text files of different format and generate XML in the same format to present to the user. It has been implemented as client server application using VB 6.0, SQL Server 2000,Windows 2000 PEP:- Developed a web based application used in Enron Corp, Houston, USA. to collect feedback from all employees around the world during the performance evaluation process .Developed as ASP application using (IIS 5.0) as web server and PL/SQL packages on Oracle 8.0 database as backend script. ID Web, IDE: Ace Technologies Inc., 12/99 TO 06/00 For IDE, Boston,USA, developed a web based process and product management tool usable by any production company which has a process already in place. Worked on four releases of this product versions IDWeb2.1, IDWeb2.2, IDWeb2.5, IDWeb3.0. developed as ASP applications.

Developed as ASP applications. The database queries and scripts have been done based on the database neutrality guide lines so as to run on SQL Server 7.0 and Oracle 7.0. Developed for both IE.4.0 and Netscape browsers and Visual Interdev 6.0 as development tool.

At Integra Techsoft(P) Ltd., Bengaluru

OrgInfo System: 01/99 TO 11/99

Responsible for Design, Coding, and Implementation and Leading team. Designed the web application (Orginfo System) as COM objects using Visual Basic 6.0, Deployed using MTS 2.0. Used MS SQL Server 7.0 as the back-end database ADO as interface.

SMG Extension centre: 11/96 TO 12/98

Developed an ActiveX control in Visual Basic 5.0, Responsible for Design, Coding, and Implementation, developed applications such as (Managed Care Online (MCO) Insite)., Feedback Tracker and PlanTrak using Visual Basic 5.0., used MS Access 97 as database for standalone version and SQL Server7.0 for the central database.

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