Regional Operations Manager
Personal Information
Name: Nael Mohammed Ahlat
Nationality: American
Address: Hawalli City, Kuwait
Mobile: +965-********
E-mail: adovqu@r.postjobfree.com
Career Objective
As an experienced Regional Operations Manager, I am now in search of an opportunity to control the operations on a regional level and be a contributor in the success story that carries the organization to the zenith of excellence and growth
Summary Skills
More than 22 years of professional experienced in handling retail related tasks
Strong analytical and Organizational skills
Target oriented with excellent customer service skills
Comprehensive knowledge of collecting data and assigning tasks
Dedicated, motivated, and punctual individual with a zeal to succeed
Rational thinker with positive a approaches
Quick learner and ability to meet deadline
Can easily adapt according to the situational requirements
Handle daily tasks of inventory control, financial analysis reports
Good negotiator, communication, problem solving, team work & techniques
Making decisions regarding stock control as well as monitoring stock level
Details of work experience
Designation: Regional Operations Manager (Kuwait- UAE- Lebanon- Jordan)
Organization: Dagher & Co. International
Duration: February 2007 – January 2019
Job responsibilities
Handle Cluster offices and follow up on day-to- day operations in each territory
Follow up on assigned tasks, daily objectives, staff performance, critical factors, and expected sales performance
Implement innovative store promotions to achieve financial objectives
Recruit, appoint, evaluate, coached and promote organizations' members at all levels
Introduce new policies, procedures, preventive, corrective actions of new or existing processes and follow up to ensure proper adaptation
Identify areas of improvement and solidify implementation to maintain consistency
Identify areas of focus to ensure operating at high level of efficiency
Review financial statements, stock movement, stock take, season analysis, yearly target, incentive, competitive, price comparison, markdown reports, etc.; conduct in weekly basis with Board of Directors
Forecast and plan buying budgets of all retail and wholesale brands including merchandise selections, discount negotiation, and seasonal deliveries schedule
Implementation of Training programs, monthly reward system, and commission plans
Follow up closely on digital media plan implementation, other marketing tools and in-store promotional activities
Handling annual reviews and appraisals
Arrange opening new stores, relocation, and renovations
Created effective organizational systems for reports, agendas, contracts, and records
Meeting brand and store managers of each location weekly to review overall performance
Assessed financial and P&L reports to evaluate financial position and sales performance and implement necessary action to improve profitability
Enhance operational success through taking effective decisions, qualified human resources, constant training and follow ups to ensure customer's retention
Report directly to Managing Partners
Led corporate communications to optimize information sharing initiatives
Oversees closely merchandise rotation, and displays to feature new arrivals and on going promotions
Boost revenues by coordinating consistent floor merchandise plan changes to drive sales
Monitored and evaluated teams, identifying and targeting opportunities for improvement
Reduced corporate risk by managing shrink processes and controlling inventory levels
Arranging expansion plans and provide active support to new store opening including the preparations of store concept design, ordering construction materials, fit out materials, store complete furniture, and full set of DWG's thorough a construction process and taking the necessary actions of handling the Mall Management and contractor's requirements
Designation: District Manager
Organization: Wendy's International (QSR)
Location: USA
Duration: July 1996 – May 2005
Job responsibilities
Oversees the daily operations, sales, and profitability of a specific district
Manage budgeted sales goals and work with all employees to meet and exceed business goals
Organize new store opening
Provide proper training and establish goals for store General Managers
Ensure operational procedures and policies are fully implemented and enforced
Conduct daily store visits to confirm stores are operating according to WENDY'S standards
Ensure customer relation procedures are being executed and to verify customer complaints and issues are handled appropriately
Ensure operational charts have been executed, pin charts, prep charts, hourly reading, temperature logs, waste charts, etc.
Oversees training, staffing, succession planning for all positions
Educational Background
Degree: Bachelors Degree in Business Management-2000
Weber State University, Utah, USA
References
Mr. Moody Dagher
Managing Partner
D&H International Company, Dagher & Co. International and Al Hadabah International Co.
adovqu@r.postjobfree.com
Mr. Mohammed Hani
Dagher & Co., International Group
Head of Human Resources Department
adovqu@r.postjobfree.com
Summary
Responsible for planning, directing, coordinating day-to-day activities and ensure all stores and main warehouse are functioning well. I do have a solid people's management experience including recruitment according to the organization's approved projected headcount, provide training, inspired leadership, planning, develop, assign tasks and taking strategic decisions. I am experienced in handling all activities based on my communication, motivational, organizational, negotiation skills; strong finance background and full awareness of internal and external issues regarding all scheduling needs are met. I believe regularly visiting all locations is a must to evaluate employee's performance and customers' satisfaction. I have the ability to handle all activities related to supply chain, store lay outs, physical inventory, analytical analysis, and pricing strategy in order to ensure individual components are working well together and productivity will be carried out in the most efficient manner