Triage Nurse Customer Service
Resume:
Rachael M. Wood
Spring, TX. 77388
*************@*****.***
Work Experience:
**/****-**/****, **/2018 -Present Critter Fixer Pet Hospital
I am an experienced Veterinary Technician well-oriented in customer service for 5 years during which time her responsibilities included taking care of pets, front-line customer support as well as customer care over the phone system, and organizing meeting. I was also in charge of running the receptionist desk and ordering business supplies. During my time there I was given employee of the month by my clients due to my customer service skills. I received that honor more then once since my employment at Critter Fixer.
03/003-04/2005 WillowBrook Animal Hospital
I worked there for two years as a receptionist, where responsibilities included managing hospital documentation and patient records, assisting the doctors administer medication to patients, and as the doctor's representative to clients.
11/2001-03/003 Stay at home mom.
I organized dr appointments. Took care of 2 children and the house. Budget the household finances and paid all the bills.
06/1999-11/2001 Griffin- Juban
I worked there a commercial real-estate company, for 3 years. I was responsible for managing the office and invoicing, as well as overseeing certain property operations. I was in charge of 5 buildings at one time, which included keeping up with maintence for each of the buildings as well as within each tenant’s space. I also answered a multi-phone system. I set up the realtors schedule for traveling between the builders to show different suites. While I was there, I completely reorganized the way the office kept up with each tenets files and charges. I also help enter and build budget for each year. I would be responsible for setting up lunches and other business meetings for the realtor including when she would have to meet with the main office.
02/1998-06/1999 Budget Home Services
Dispatching 10 to 15 guys to various plumbing, a/c and appliances repair jobs. Calling clients to work with them on getting them to accept the job. Data entering all the accounts and estimates. Answering phones with a 10 line phone system. Running the office while the employees were out on jobs. Organizing classes and travel for the employees. Opening and closing the office. Accounts receivable, Accounts payable handling all the advertising. Bargaining with the venders for better prices for the products we used for repairs.
SKILLS AND ACCOMPLISHMENTS
Technician skills: I am able to place Iv cathers, give meds, as well as take radiographs. I am able to help restrain for various treatments. I also am able to be a triage nurse for the veterinarian and have done so many times. I am able to calculate doses for medications as well as fluids. I am able to induce anesthesia to dogs and cats as well as intabating them. I am able to give emergency care and am a lead tech at my clinic now.
Customer Service: I have many years of experience with customer service in both retail environments as well as office environments. I am able to handle stressful situations calmly and am a highly-valued team member with excellent interpersonal skills.
Communication: I have has exceptional writing and oral communication skills. I am able to communicate in a manner that is both professional and comfortable for clients.
Office Skills: I have experience managing an office and delegating to office staff. I am very well organized and can handle numerous tasks at one time. My ability to follow directions in conjunction with my excellent problem-solving skills and punctuality are a few of the many traits that make me a choice reliable and responsible employee for office and executive tasks.
Computer Skills: I have experience working with numerous well-known computer applications including the Microsoft Office suite, Microsoft Outlook and Outlook on an Exchange network, and Microsoft Windows.
EDUCATION
1 yr College San Jacinto Spic School
Grade 12 Waltrip High School
Contact this candidate