ROSE M. SHIELDS

Email: adovqf@r.postjobfree.com / 917-***-****

Administrative Assistant

Over 20 years of experience providing excellent professional support to Presidents, VPs, Lawyers, Partners, and

Owners

¢ Administrative: Competently handle administrative matters including screening calls, managing calendars,

and coordinating meetings, proctoring classes for instructors, arranging travel, composing documents and

organizing office for efficiency.

¢ Communications: Professionally interacted with all levels of staff and maintain the highest level of

confidentiality; known for tact and diplomacy in handling sensitive issues.

¢ Computers: Proficient in Microsoft Office; electronic file maintenance; quick to master new technology.

Professional Experience

Delaware State University, Dover, DE 01/2013 6/202}

Administrative Secretary

Provide administrative and clerical support for Delaware State University to the Department Chairman of Physics

and Engineering and Human Resources Department before being transferred to the Physics Department

permanently. Answer multi-line telephones, assisting faculty, staff, students and visitors-resolving a wide range of

administrative issue and inquiries. Develop and initiate office forms and procedures. Collect data and prepare rough

and final drafts of reports.

¢ Responsible for the operation of an office in an academic unit and supervision of office staff.

* Coordinate busy calendar that includes teaching, symposiums, and labs, meetings with department heads,

faculty and students.

¢ Prepare correspondence and sign department chair’s name to it, as well as on forms, requisitions, vouchers

and other similar documents. Maintain department budget accounts.

¢ Manage, schedule, and arrange appointments, personal contacts and conferences for department

chairpersons. Take and transcribe difficult and complex dictation.

¢ Relieve department chairperson in handling many personal contacts.

¢ Monitor department consumable supplies and reordering.

* Provide essential clerical assistance to department faculty.

* Participates in budget preparation, controls and unit budget accounts.

Mound Cotton Wollan & Greengrass, New York, NY 12/2005 — 08/2012

Administrative Assistant/Receptionist

Provided administrative and clerical support to the Office Manager and performed under work related pressure due

to high work volume and short deadlines. Assisted eight to ten attorneys and a paralegal with legal documents.

Maintained affidavit of service, backs, construction of red weld folders consisting of client demographic files for

new and existing clients, for specific court cases and meetings. Assisted with legal correspondences, retainer letters

and faxes.

* Answered and screened multi-line phones along with handling all incoming/outgoing packages and mail.

* Communicated effectively, using oral and written skills, with the general public and attorneys

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