CSR, Clerical assistant

***** *** *** *. • IRON RIVER, WI *****

PHONE 218-***-**** • E-MAIL **********@*****.***

SHERRIE L. CARLSON

EMPLOYMENT

February 2018 – August 2021 - Chippewa Valley Bank

Customer Service Representative

Duties included handling of cash or check deposits and withdrawals; cashing checks; verifying account balances, printing, and maintaining financial records for customers; opening financial accounts for customers, businesses, and municipalities; responsible for maintaining branch petty cash; responsible for balancing branch money orders; maintained closed account filing; maintained branch cash advance account; handled customer issues with online banking products; answered telephone inquiries. Experience using banking programs and other financial software, also Excel.

October 2013 – February 2018 Emergency Response Solutions

Sales Representative Intern

Duties include meeting with customers to determine equipment needs, demonstrating products, preparing quote requests for customers, corresponding via email with customers, maintain files on customers’ orders and correspondence.

August 2015 – Present Iron River Fire Department

Firefighter

Duties include maintaining equipment, take part in trainings to improve skills in firefighting, write reports on incidents, work in the department food booth at the county fair selling food items, respond to fire calls, respond to vehicle crashes, and other 911 calls.

2008 – 2009 State Bank of Drummond

Teller

Duties included customer account activation, completion of customer transactions of withdrawals and deposits, reconciling cash in and cash out transactions, check cashing and transfers of funds at the end of business.

June 2005 – January 2010 Town of Highland.

Supervisor

Duties include budgeting process for the town, creating and adopting ordinances for the town, working with state statutes, and general filing and correspondence for the town business. Use Microsoft Word, E-Mail, copiers and fax machines.

January 2003- January 2010- Highland Volunteer Fire Department

Captain/Training Officer/Fire Fighter/Medic First Responder

Duties include recording of meeting minutes, distribution of information to members, budgeting purchases and maintaining the Fire Dept. checking account. Use Microsoft Word, E-Mail, copiers and fax machines. Firefighting and first response to all types of medical calls.

January 2005 - Present - Town of Barnes Emergency Services

Secretary/Treasurer/EMT/Fire Fighter

Duties include recording of monthly meeting minutes, distribution of minutes and other information to all department members, mailings, paying bills from checking account, giving financial report on checking account and maintaining checking account records. Use Microsoft Word, E-Mail, copiers and fax machines. Other duties include ambulance response to all types of medical emergencies and all types of firefighting.

March 2000 – November 2009 - Book World; Inc.

Sales Associate

Duties include cashier, customer service, and Microsoft Word programs for ordering, ordering special request for customers, ordering of store merchandise, and reconciling orders to invoices, organizing of merchandise, managing the store and employees in the manager’s absence.

November 1990 – December 2004 - Wisconsin DNR

Secretarial Assistant

Responsible for compiling statistical data on the deer harvest for 18 counties in northern Wisconsin. This position required me to work on my own without supervision. I also supervised up to four other employees on this yearly project. I was required to plan and complete this project in the most timely, accurate and cost-effective way possible.

EDUCATION

Laona High School – transferred after father’s death

Crandon High School 1979 - 1981

Nicolet College – Independent study for High school diploma 1985

Nicolet College – Psychology 1986

Northland College 1988 – 1989 – Elementary Education K-8

WITC Superior 8/2003-10/2003 Entry Fire Fighter

WITC Ashland 8/2003-11/2003 First Responder

WITC Ashland 8/2004-6/2005 Emergency Medical Technician

REFERENCES

Tom Renz: Town of Barnes – Town Chairman 715-***-**** B 715-***-**** H, 715-***-**** C

Keasha Wilcox – Chippewa Valley Bank – IT Specialist/Office Manager 866-***-**** B 715-***-**** C

Amanda Kavejec – Chippewa Valley Bank – IT Specialist 866-***-**** B 715-***-****

ACCREDITATIONS

State of Wisconsin First Responder License

State of Wisconsin Emergency Medical Technician License

Wisconsin Department of Natural Resources Equipment Operators Certification

PROFESSIONAL MEMBERSHIPS

Wisconsin EMS Association

Wisconsin Firefighter’s Association

VOLUNTEER EXPERIENCE

Highland Volunteer Fire Department 2002 – 2010

Duties: Fire Fighter, Medical First Responder, Secretary/Treasurer, Captain, Infectious Control, HIPPA and Safety Officer

Barnes Volunteer Fire Department 2004 – Present

Duties: Fire Fighter and Secretary/Treasurer

Barnes Ambulance Service 2004 – 2020

Duties: EMT

Iron River Volunteer Fire Department 2015 - Present

Duties: Fire fighter

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