Administrative, customer service

Deborah Peterson

Looking for Part time Office Administration

Westlake, OH 44145

******.**********@*****.*** - 216-***-****

SUMMARY:

Customer service professional with 20+ years of experience within the financial and insurance industries as well as HR experience. Highly effective at multi-tasking and working under pressure to achieve overall objectives. Quick study who adapts to new environments and changing priorities. Excellent written and oral communication with all levels of management. Detail oriented and committed to the delivering of quality projects that meet end-user goals. Key qualifications include:

HR duties, customer service and office management Authorized to work in the US for any employer

WORK EXPERIENCE

HR Coordinator (through Minute Men HR)

Park Ohio Products - Cleveland, OH - March 2014 to Present

Assisted new employees with benefit enrollment. Assist employees with Short Term Disability claims, as well as working closely with the claims account manager. Responsible for all Unemployment documentation. Advise and assist the third party administrator with Worker's Compensation claims. Responsible for OSHA documentation. Work in PLEX editing and adding all Quality materials, procedures and forms to prepare for a TSO audit. Responsible for documenting Auditor shift reporting. Also answer phone calls coming into the HR Department, filing employee files and worker compensation paperwork..

Receptionist/Front Desk

Avon Oaks – Avon, Ohio – March 1-July 31, 2013

Greeted visitors and took them to the correct area. Answer incoming calls - route and take messages, respond to caller questions. Giving tours to prospective clients. Handled schedule of inhouse meetings with clients and counselors through Outlook. Processed mail and distributed to correct department. Maintained customer files. Put together marketing and inhouse meeting brochures. Responsible for maintaining and ordering office supplies.

Administrative Support

The Hartford - Independence, OH - January 1998 to July 2012

•Liaison between financial advisors and life insurance underwriters as well as between financial advisor and home office personnel. Established and maintained new relationships with key industry contacts.

•Coordinated and managed the operational activities within the sales field office, customer service personnel and marketing communication departments.

•Handled all customer service issues.

•Organized, filed and updated existing marketing materials for presentations and group meetings.

•Prepared and provided necessary materials for sales presentations for clients.

•Organized marketing events as well as attending and promoting them.

•Managed office products and machines.

SKILLS

Microsoft Word, Excel, PowerPoint and PLEX manufacturing program (10+ years)

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