Resources Assistant Customer Service
Resume:
Kristina Nock
Detailed oriented, Fast Learning, Hard worker looking for a home to give my all.
Kings Mountain, NC 28086
********@*****.***
• Enthusiastic worker bringing strong background in human relations, conflict and resolution.
• Loves challenges and working on group oriented tasks
• Does not left things undone.
• well organized and follows company procedures and polices Authorized to work in the US for any employer
Work Experience
Customer Service Cashier
Big Lots - Kings Mountain, NC
June 2021 to Present
• Handles cash, check, and card transactions with attention to detail.
• Answer phone calls per day to offer information to customers and direct callers.
• Solved complaints by customers and issued credits for returned items.
• Stayed on top of policy changes and promotions to better serve customers with current information.
• Engaged customers and built connections using positive, upbeat attitude. Human Resources Assistant
Clarcor Baldwin Filters - Houston, TX
April 2012 to August 2015
• Resolved employee issues, manager issues .
• Supported efforts to recruit and hire staff, including, pre-screening and interviewing applicants, completing reference checks.
• Provided first-line customer service by responding to all customers.
• Responded to basic HR questions from managers and employees regarding personnel practices, labor laws, health insurance, retirement, workers' compensation, recruiting, time off, and training.
• Scheduled appointments for vendors, managers and others as needed
• Kept the organization's personnel records accurate with each employee's current personal, salary and incident information.
• Typed and entered customers and employees into database Operations Manager Supervisor
Clarcor Baldwin Filters - Houston, TX
June 2009 to April 2012
• Managed day-to-day activities of industry operations and scheduled employees in 3 departments
• Developed and maintained key results and performance standards to benchmark operations and set objectives.
• Guided, supported, and coached employees on procedures and performance strategies.
• Evaluated operational efficiencies and worked with other departments to correct problems efficiently. Inside Sales Manager
Clarcor Baldwin Filters - Houston, TX
February 1998 to October 2005
• Collaborated with marketing department to generate quality leads for sales staff.
• Supported partners with regular follow-ups to verify satisfaction and offer additional assistance.
• Kings Mountain, NC 28086
Education
2 years at UCC-C in Industrial & Organizational Psychology UNC Charlotte - Charlotte, NC
August 1992 to January 1994
High school diploma or GED
Skills
• Telephone management
Cash handling
Order coordination
Guest services
Process transactions
Customer service excellence
Worked with customer service staff, and other internal departments to deliver superior service.
Resolved customer complaints regarding sales and service. Directed and coordinated activities involving sales of manufactured products, services, and calls.
Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
• Employee Orientation
• Benefits Administration
• Payroll
• Multi tasking skills, typing, filing experience, team builder, Detailed Oriented and Event planing. (10+ years)
• Documentation review (9 years)
• Human Resources Management
Awards
Million dollar sales award
June 2006
Company held competitions to meet goals. I was the first one to get a customer they were trying to obtain. My first three weeks in sales, I got the customer and his first order was 1 million dollars and it continued to grow.
Certifications and Licenses
Driver's License
July 2021 to December 2022
NC Permission to operate a motor vehicle.
CRM
January 2007 to Present
Learned to streamline processes to be more profitable without hurting customer relationships. CSM
October 2003 to October 2005
Learned the key responsibilities of managing projects. Learned conflict and resoulution.
Was preparing to get my SCRUM certification
First Aid
June 2003 to June 2005
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