essena x mobley

*** ********** **. *** ***, Rincon, GA 31326

912-***-**** (Home)

adoved@r.postjobfree.com

Summary

I have 9 years of experience, including as a Claims Customer Service Representative (Claims CSR), as a Machine Operator and as a Care Taker in industries including Business Services, Home Furniture, Furnishings, and Equipment Stores and Health Services. Most recently, I have been working as a Claims Customer Service Representative (Claims CSR) at Sitel from April 2020 to November 2020. My skills and experiences include: Microsoft Mail, Photography, Police, Sales Support.

Experience

Claims Customer Service Representative (Claims CSR)

Apr 2020 - Nov 2020

Sitel, augusta, GA

Used software tools including Windows xp.

Provided information about products and services.

Took and recorded orders.

Canceled accounts.

Received and processed incoming phone calls from customer or client base.

Recorded details of customer transactions, interactions, inquiries, complaints, comments.

Prioritized data entry daily to ensure customers' needs were met.

Ensured that appropriate changes were made to resolve customer concerns.

Determined charges for services requested.

Collected deposits or payments.

Arranged for billing.

Referred unresolved customer grievances for further investigation.

Claims Customer Service Representative (Claims CSR)

Feb 2017 - Dec 2019

On Brand 24, savannah, GA

Spoke with customers by phone.

Provided information about products and services.

Received and processed incoming phone calls from customer or client base.

Recorded details of customer interactions, complaints, comments.

Prioritized data entry daily to ensure customers' needs were met.

Ensured that appropriate changes were made to resolve customer concerns.

Effectively identified customer concerns over the phone.

Responded to customer inquiries.

Strategically targeted customers for increased sales.

Provided sales support.

Maintained a positive and professional phone demeanor.

Identified areas for improvement.

Machine Operator

Sep 2018 - Feb 2019

Pier 1, pooler, GA

Made necessary adjustments to machines.

Set up machines.

Checked workpieces for defects.

Operated machines, including cutters, presses.

Cleaned parts.

Operated multiple machines simultaneously.

Checked machines for malfunctions.

Care Taker

Oct 2016 - Dec 2018

The OAKS, POOLER, GA

Provided personal care for elderly people, people with disabilities.

Helped provide dependent adults with dignity, safety, daily assistance.

Aided clients in bathing, toilet use, personal grooming, dressing.

Assisted clients with basic movements and mobility.

Helped perform simple strength and ROM exercises.

Performed basic housekeeping tasks.

Helped with home organization tasks like reading mail, making calls.

Planned and fixed appropriate meals.

Monitored client health and medication intake.

Taught clients to manage their condition(s).

Provided emotional support and companionship to clients.

Talked and socialized.

Security Guard

Apr 2014 - Dec 2016

Securties, pooler, GA

Prevented theft.

Guarded designated areas.

Patrolled areas for suspicious activity.

Reported daily activities.

Called police or fire department in emergencies.

Locked up at close.

Prevented passage of prohibited articles or persons into restricted areas.

Answered telephone calls.

Monitored security cameras.

Set and adjusted security equipment.

Locked down premises in emergency situations.

Monitored entrances and exits.

Skills

Basic, Billing, Customer Relations, Data Entry, Languages, Microsoft Mail, Microsoft Windows Xp, Photography, Police, Read, Safety, Sales, Sales Support, Telephone Skills, Writing

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