Data Entry Customer Service

Arthur G. Mason

CHARLOTTE, NC *****

1-704-***-**** - **************@*****.***

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Tele communication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Responding to Difficult Customers

Upbeat and Positive Personality

Data Entry and Maintenance

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Efficient and Detail-Oriented

Work History

01/2008 to 04/2021

Customer Service Specialist/Sales Associate

AT&T – Charlotte, NC

Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Increased efficiency and team productivity by promoting operational best practices.

Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Answered average of 85 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Developed customer service improvement initiatives that decreased customer wait times by 50%

12/2004 to 09/2019

Audio Technician

The Rock Worship Center – Charlotte, North Carolina

Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.

Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.

Operated, maintained and repaired PA control, stage monitoring, amplification and instrument and vocal reinforcement to support highest overall sound quality.

Enhanced sound quality and added various sound effects to recordings.

Captured and recorded audio using standard field audio equipment.

Collaborated with 25 clients per hour to determine project scopes and set milestones

Performed sound quality checks and front-of-house mixing to maintain company sound system.

Regulated volume level and sound quality during recording sessions.

06/2006 to 12/2007

Customer Service Representative

CPI – Charlotte, NC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Recommended products to customers, thoroughly explaining details.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Regularly exceeded daily sales and product add-on quotas.

Answered customer telephone calls promptly to avoid on-hold wait times

Education

05/1978

Bachelor of Science: Psychology

Winston-Salem State University - Winston-salem, NC

Travel, Music and Movies

I love to cruise with my family. I download all different types of music. I love action movies.

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