Customer Service Office Manager

KELLY MILLER

PO Box***, Scott, LA, ***** 337-***-**** *************@*****.***

Knowledge of [Software] in depth, as well as [Task] and [Task] abilities. With hands-on experience, eager to learn new skills and advance knowledge.

[Soft skill] and [Soft skill] have a proven track record. With [Type] chain, I'm pursuing [Job Title] position. Professionally trained with a passion for acquiring beautiful items. Results-oriented [Industry] professional with [Skill], [Task], and [Task] strengths. Strategic thinker with expertise in [Area of expertise]. Expert in [Type] with a strong aptitude for [Action] and [Action]. Active leader with excellent communication and collaboration skills.

[Task] Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams. Through careful research, detail-oriented [Job Title] has been successful in identifying the latest style and fashion trends. Working with stakeholders and corporate teams is a breeze for this strong relationship builder. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Looking forward to taking on a new challenge with a successful team. Strong technical skills and experience in [Area of expertise]. Proficient in promoting [Result] by leveraging [Area of expertise] and [Area of expertise] knowledge. Ability to recognize [Type] issues and integrate [Type] solutions to achieve [Result].

[Job Title] is a hardworking and dependable [Job Title] who excels at [Task] and [Task].

[Software] and [Software] experts with exceptional interpersonal skills. Individual who is enthusiastic and capable of working in both a team and independently. Motivating leader who has built and managed [Type] teams in the past. Communicative and team-oriented, with [Software] expertise. Team building

Business operations

Administrative support

Accurate recordkeeping

Product procurement

Market trend analysis

Customer service

Inventory management

Sales development

Project organization

Operational improvement

Communications

Organization

Problem resolution

GED 2010

Avoyelles Adult Care Marksville, LA

Retail Merchandising Manager October, 2017 to January, 2021 Driveline Retail Merchandising Taylorville, IL

Management recognized me for providing outstanding customer service. Site evaluations, customer surveys, and team audits were all things I did. Was in charge of all tasks delegated to me, including [Task] and [Task]. Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements. Worked with others to brainstorm new [Type] possibilities. Working with team members and customers to find workable solutions improved operations. Developed a reputation for punctuality and hard work.

[Product or Service] was delivered to customer locations by me. Finished [Type] of project, which resulted in [Result]. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Head Cashier August, 2017 to September, 2020

Five Below Lafayette, LA

Reduced errors by reconciling the cash drawer before and after each shift. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales. Maintained consistent efficiency and professionalism while managing high-volume shifts of over [Number] customers. Trained new team members in cash register operation, stock procedures, and customer service strategies to maximize team performance and optimize customer relations. Was in charge of organizing, stocking, and selling [Type] merchandise. Taught employees how to use registers, stock merchandising, and meet a variety of customer needs. Improved customer satisfaction by communicating with them in a friendly and professional manner. Trained

Kept an eye on exits for security issues.

Increased customer satisfaction by collaborating with other members of the customer service team to resolve a variety of issues. Balanced and counted the cashier drawers.

Handled POS transactions such as checks, cash, credit card purchases, and refunds. Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current. Maintained a high level of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers. Observed customer behavior and checked shopping carts to prevent theft and forgotten items. Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment. Was in charge of receiving and processing customer payments. Followed the company's return policy, which included inspecting merchandise for wear or damage when processing refunds. Trained employees in all aspects of their jobs, including how to use the register, merchandising, and customer service. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Got better.

Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions. Answered customer questions and handled requests by [Action]. Was in charge of merchandising and signage changes on a weekly and seasonal basis to promote specific products. Used special actions like discounts to resolve escalated customer disputes. Kept store operations efficient and tasks current by fully completing daily store opening, closing, and shift change actions. Kept an eye on things.

Served the needs of more than [Number] customers in a busy [Type] environment. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Maintained a clean and orderly work environment.

Rotated existing products and displayed new stock. Provided excellent customer service by assisting customers in locating specific products, responding to questions, and providing advice. Troubleshot and resolved issues with cash registers, card scanners, and printers to avoid customer delays. Contributed to loss prevention efforts by observing customer behavior and reporting signs of theft. Was prompt in greeting customers and responding to their questions. Established and maintained positive working relationships with my coworkers. Learned the roles of other departments, including [Job title]s, in order to provide coverage and keep the store running smoothly. Server May, 2015 to November, 2016

Huddle House Scott, LA

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Received frequent customer compliments for going above and beyond normal duties. Greeted and maintained relationships with regular customers. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously. Kept kitchen areas clean and free of debris and water. Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints. Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms. Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business. Answered customer questions and responded to issues immediately, notifying [Job Title] of concerns requiring assistance. Folded napkins and prepared silverware sets to provide adequate supply for host station. Maintained clean and presentable tables with tableware, glassware, silverware and linens. Upsold specialty items, including waffle cones and soft pretzels to boost customer purchases. Displayed enthusiasm and promoted [Type] service to customers, which resulted in increased walk-in business. Checked food trays against customer orders and added forgotten items, avoiding return trips to kitchen. Serve food and drinks to guests applying knowledge of appropriate menu and diet order Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing. Communicated pleasantly with customers to improve atmosphere and provide upbeat interactions. Demonstrated ability to serve in a fine dining environment as well as a casual, loud environment Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Executed quality assurance practices to provide positive customer dining experiences. Implemented effective operational strategies and built customer and employee loyalty. Kept updated knowledge of menu and chef specials and made recommendations to customers according to tastes and specific allergies. Delivered quality service by creating warm and welcoming environment. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Seated guests at tables courteously by seating ladies, providing menus and recording accurate drink orders. Verified meal contents against orders to prevented delays by quickly addressing and correcting problems. Increased sales from $[Number] to $[Number] by upselling [Product] to customers. Bussed, cleaned and set [Number] tables to provide rapid turnover and improve number of covers every [Timeframe]. Able to work well under stress

Maintained high customer satisfaction by frequently topping off drinks and proactively meeting needs such as condiments and extra napkins. Answered telephones and completed financial transactions for other team members. Stored food in designated containers and storage areas to increase shelf life and prevent spoilage. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Assisted fellow serving staff by delivering meals and special requests to satisfy guests. Reported accidents, injuries or unsafe work conditions to manager. Office Manager May, 2012 to January, 2015

Pro Care Eunice, LA

Kept track of office supplies by checking inventory and ordering new supplies as needed. Processed incoming payments and prepared vendor invoices. Used [Software] and [Software] to create high-quality documents, spreadsheets, and presentations for internal and external needs. Assisted with all aspects of the meeting, including preparing materials and taking notes. Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database. Communicated with patients and answered their questions, requests for appointments, and billing concerns. Handled client correspondence and tracked records to foster office efficiency. Create and implement goals, policies, and procedures for my department or organization. Assisted in the development and distribution of marketing materials. Investigated and resolved a variety of issues that impacted executive leaders and business initiatives. Processed customer orders accurately.

Effectively managed costs and billing, as well as financial discrepancies, by using [Type] software to organize account information. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Invoices are entered into an Excel spreadsheet.

Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems. Managed schedules and coordinated special projects. Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current. Coordinated and maintained an impressive office organization to keep facilities efficient, organized, and professional. Plan and organize marketing events

Coordinated corporate and office meetings for over [Number] company employees and visitors. Maintained professional relationships with all accounts receivables and collection agents for all vendors. Developed internal requirements that complied with [Program] standards to reduce regulatory risks and liability across the program. Server grilloperater trainer July, 1999 to June, 2009 Waffle House Scott, LA

Kept the tables clean and tidy with tableware, glassware, silverware, and linens. Developed, updated, and implemented training plans in collaboration with restaurant management. Oversaw a [Number]-person wait staff that served [Number] tables per day for a [Number]-star fine dining establishment. Managed food resources, memorized orders, and wrote patrons' food orders on slips in a [Number]-seat restaurant. Successfully assisted approximately [Number] to [Number] guests during each shift. Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business. Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions. Organized and managed food service training for employees to learn about [Task], [Task], and [Task]. Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons. Oversaw employee performance during the preparation and serving of [Number] meals per day. Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage. Taught servers how to memorize menu items and provide information on how to prepare them. Educated new employees on the restaurant's practices, culture, and procedures. New team members were trained in restaurant procedures, menu items, and performance strategies. Orchestrated positive customer experiences at all stages by overseeing every aspect of [Type] operations. Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety. Limited portion sizes and used garnishes to keep food costs down. Evaluated and provided feedback to server employees on a regular basis. Ensured customer satisfaction by promptly responding to orders and requests for entertainment.

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