Support Representative Customer Service

KERRY KAVANAGH

** ****** *******, ******** *****, NEW YORK 10930

Cell: 845-***-**** E-Mail: mailto:*******.*.****************@*********.***

PROFILE

Customer Service / Retail Sales & Management Professional with extensive, diversified and accountable experience. A resourceful, knowledgeable individual with expertise in generating sales, training and mentoring staff, interacting positively with customers and developing new business while ensuring quality results in all work, seeks a position that fully capitalizes on my skills and experience while providing further career growth and advancement potential as merited.

KEY QUALIFIERS

PROVEN MANAGEMENT / SALES / CUSTOMER SERVICE SKILLS MULTI-TASKING TEAM LEADER / TRAINER

CONSISTENT PRODUCER / QUICK TO LEARN EFFECTIVE COMMUNICATOR (oral and written)

ORGANIZED PLANNER / DECISION MAKER INTERACT PROFESSIONALLY AT ALL LEVELS

PROFESSIONAL EXPERIENCE

LUXURY BEAUTY STORE, Woodbury Commons, Central Valley, NY 09/17 to Present

Store Manager / Key Holder

• Manage a staff of six employees, set sales goals and oversee all day-to-day business transactions.

• Market and sell a complete line of cosmetics, body lotions and skin care products.

• Represent prominent brands including L’Oreal, Lancome, YSL, Urban Decay, Kiehl and many others.

• Monitor shipping and receiving operations; check merchandise into the store.

• Open and close the store and administer all opening and closing procedures.

• Efficiently handle any special projects as assigned.

KATE SPADE & COMPANY, Woodbury Commons, Central Valley, NY 08/13 to 09/17

Sales Associate

• Assisted customers with inquiries, selections and purchases at this upscale women’s fashions and hand bags retailer.

• Established and grew an elite clientele of customers; contacted clients to notify them of new products, sales, etc.

• Organized floor displays and merchandised products for optimum consumer appeal.

• Ensured the highest level of professional, courteous and responsive customer service to all my clients.

RESULTS: Consistently ranked as the #1 Salesperson every quarter while with the company.

BCBG MAX AZRIA, Woodbury Commons, Central Valley, NY 10/09 to 05/11

Sales Associate

• Greeted and assisted customers at this upscale women’s fashions retailer.

• Recommended various products and introduced new fashions to shoppers.

• Set up floor and shelf displays.

• Promoted positive and respectful customer service.

PRICEWATERHOUSECOOPERS, Fort Lee, NJ 08/95 to 12/98

Client Support Representative

• Provided administrative support for select major clients including Avon Corporation.

• Served as focal contact for any inquiries, problems or issues by client accounts.

• Attended client meetings and transcribed meeting notes for management review.

• Prepared various monthly reports on each client company supported.

EDUCATION

SUNY Rockland Community College, Suffern, NY

MAJOR: Business Administration

SKILLS

MS Word; Excel; PowerPoint; Social Media

PERSONAL

Motivated…Hard Working…Dedicated…Customer Focused…Knowledgeable…Leader…Resourceful…Creative…Personable

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