Nikola Baptiste

Maracas Valley, St. Joseph, Trinidad and Tobago, Port of Spain

868-***-**** adovb0@r.postjobfree.com D.O.B- 19th September, 1999.

PROFESSIONAL SUMMARY

Customer oriented, successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking. Fast learner. Independent. Shows leadership skills.

SKILLS

Credit card processing

Friendly demeanour

Organizational skills

Problem solving skills

Interpersonal Communication

Currency sorting

Payment processing

Adaptability

Handling Money

EDUCATION

HIGH SCHOOL

St. Charles High School

Tunapuna, 2016

QUALIFICATIONS

CXC O’ Level Passes

Mathematics – Grade 1

English – Grade 1

Principles of Business – Grade 1

Principles of Accounts – Grade 3

Biology – Grade 3

Social Studies – Grade 3

WORK HISTORY

M.V SUPERMARKET

Cashier Customer Service January 2017- September 2019

Handled and processed cash and credit card transactions.

Restocked, arranged and organized merchandise lanes.

Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.

Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.

Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.

Engaged customers warmly and provided immediate and dedicated assistance.

Assisted in office work such as filing

TWIN PHARMACY AND CONVENIENCE STORE

Cashier Customer Service September, 2019- March, 2020

Take stock of the store

Enter and update new and old goods into system

Train new employees

Handle payments for companies

Receive correct goods in good condition

Handle and process cash and credit card transactions.

Restock, arrange and organize merchandise lanes.

IQOR

Customer Service Representative April, 2020- March,2021

Assess customer needs and interests

Assist customers with complaints and/or questions

Route calls to appropriate resources

Data entry

Answer incoming calls

Document call information

Follow up customer’s call when necessary

Sell warranty plans

REFERENCES

Reisa Singh- Attorney at Law- 868-***-****

Afiya Homeward- Supervisor at M.V Supermarket- 868-***-****

Avyanne Dass - Supervisor at Twin Pharmacy and Convenience Store- 868-***-****

Talia Patraj – Pharmacist – 868-***-****

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