CHARACTER REFERENCE

CERTIFICATES & AWARD WORK EXPERIENCE

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

The Cove Rotana Resort Ras Al Khaimah, UAE

Reservation Agent

July 19, 2021 - up to present

Yosh Hospitality LLC Abu Dhabi, UAE

Private Property(Royal Family)

Housekeeping Attendant/Acting Team Leader

September 23, 2021- June 09, 2021

ASIANA HOTEL LUXURIOUS HOTEL IN DUBAI UAE

Receptionist/Guest Service Agent February 10, 2020 - July 16, 2020 THE MANDARA RELAXATION SPA CO. FRONT DESK OFFICER/ COORDINATOR MAY 24, 2019 –FEB 07, 2020

ST. REGIS SAADIYAT ISLAND HOTEL & RESORT MARRIOT

INTERNATIONAL, ABU DHABI UAE INTERNAL PROMOTION

ATHLETIC CLUB RECEPTIONIST DEC 23, 2016-MAR 15, 2019 ATHLETIC CLUB HOSTESS (INTERNAL PROMOTION)

NOV 08, 2015 –DEC 22, 2016

GUEST ROOM ATTENDANT JUNE 16, 2013 - NOV 07, 2015 MANDARIN ORIENTAL MANILA, PHILIPPINES

GUEST ROOM ATTENDANT APRIL 2011 - JUNE 2013

LIANA’S SUPERMARKET & DEPARTMENT STORE, PHILIPPINES CASHIER NOVEMBER 2009 – OCTOBER 2010

MAX’S RESTAURANT TIENDISITAS, PHILIPPINES

CUSTOMER SERVICE ASSISTANT NOV 2008 – APRIL 2009

PSP COMPUTER CONNECTION, MANILA PHILIPPINES

COMPUTER ASSISTANT AND CASHIER JUNE 2007-JULY 2008 SM DEPARTMENT STORE, PHIL. CASHIER OCT 2006-Mar 2007 HOTEL SOGO, MANILA PHILIPPINES

CASHIER (FRONT DESK) OCTOBER 2005 - JANUARY 2006

AREAS OF EXPERTISE

EDUCATIONAL ATTAINMENT

BS HOTEL & RESTAURANT MANAGEMENT 2001-2005

UNIVERSITY OF PERPETUAL HELP DALTA SYSTEM

HOTEL & RESTAURANT SERVICES Oct. - Dec. 2011

TESDA(Technical and Skills Development Authority)

OBJECTIVES

I To have a trustworthy position in a company through efficient and active involvement in its operations, share and enhance my skill, knowledge and abilities for the success of the company and for the growth of my career.

Everlyn Manguan

Mobile No: 056*******

Email : adovas@r.postjobfree.com

Ras Al Khaimah United Arab Emirates

Proficient in Star Guest, Book4time, basic for

Have excellent communication and phone skills

Knowledge of using an adding machine skills

cash register.

Ability to understand and carry out instructions

Able to maintain a professional manner and

under stress.

Able to answer question concerning the guest

To deal with all administrative duties and

Must be able to address stressful situations with

Opera system and Wish net.

monitoring to all staff in branch assigned.

external and internal guests.

Employee of the Month Award 2021(Yosh

Hospitality LLC)

Certificate of Recognition Outstanding

Contribution St. Regis Saadiyat Hotel (Starwood

Winning Award Hotel of the Year AEME 2014)

Cross Training Housekeeping Floor Supervisor

2014 St Regis Saadiyat Hotel & Resort Marriott

International

Basic Training 64 hours

* Personal Survival Techniques(Table A-VI/1-1)

* Fire Prevention and Fire Fighting (Table A-VI/1-2)

*Elementary First Aid (Table A-VI/1-3)

*Personal Safety and Social Responsibility (Table

AVI/1-4)

Reference available upon request

Contact this candidate