Community Manager Lead Cashier

Objective

Accomplishments

Professional Experience

Janell Spears

San Jose, CA. 95122 510-***-****

adovaf@r.postjobfree.com

To obtain an administrative position within a growth oriented, progressive company that will allow me to maximize my administrative and customer service skills.

Budgeted and coordinated entertaining community

events for 3,000+ residents

Presented the new 2013 CLA Mercedes Benz model

for 500+ customers

Successfully maintained updated monthly spending

and payroll reports for supervisors and regional

managers

Successfully trained new employees

Maintained current and former resident accounts for a property with 950+ units.

Presented with Greystar Regional Core Value Award

(Service) 2018

Assistant Community Manager, 01/2020 08/2020

Greystar Property Management - Loft House Apt Sunnyvale, CA Oversaw repairs and enhancements by working closely with maintenance staff. Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.

Processed residents' monthly rent payments, recorded transaction details and submitted and logged bank deposits promptly.

Drove facility growth and increased resident morale by planning special activities. Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Contacted and followed up with tenants on renewal notices. Encouraged prospective tenants to fill out applications after property tours. Maintained accurate records of correspondence with and from tenants. Escalated critical issues to property manager to deliver immediate resolution. Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.

Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements. Assistant Community Manager, 06/2018 12/2019

Greystar Property Management - Sagemark Apts San Jose, CA Collected residents' monthly rent payments and other types of payments from residents, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds for a 430+ unit property Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.

Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.

Monitored lease and renewal rental rates with leadership recommendations for change implementation. Supervised 8-person staff consisting of maintenance technicians and leasing agents. Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills. Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of Education

Professional References

cleanliness and aesthetic appearance.

Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.

Resident Services Manager, 07/2017 06/2018

Greystar Property Management - Park Kiely Apt San Jose, CA Showed tenants around properties, highlighting features and redirecting concerns to capture interest. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Implemented processes to provide residents benefits of clean, safe and well-maintained community. Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Implemented business strategies to maximize tenant satisfaction and reduce vacancies. Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.

Inspected property weekly, took pictures and wrote reports regarding findings for submission to community manager.

Established and implemented lease renewal goals while managing leases expiring or pending renewal. Maintained excellent customer relationships by maintaining the Greystar Pillars of Excellence. Maintained records of all activities involving resident and team member interactions. On-site Accountant, 05/2015 06/2017

Greystar Property Management Services - Park Kiely Apartments San Jose, CA Processed an average of 400 invoices per month for a property of 948 units. Renegotiated payment terms with dozens of suppliers. Suggested process improvements to secure prompt and regular receipts for the organization. Coded the general ledger and processed vendor invoice payments. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Processed move out files and final account statements for previous residents. Customer Service Representative / Lead Cashier, 02/2013 05/2015 Smythe European Mercedes Benz San Jose, CA

Issued receipts for purchases and gifts.

Worked with customer service to resolve issues.

Educate customers of the differences between services, including pricing Cashier duties such as accurately counting cash, closing out repair orders ensuring that money gets applied to the proper accounts, balancing cash, credit cards and check intake, counting the cash drawer in the opening and closing hours

2007 Silver Creek High School San Jose, CA, Santa Clara High School Diploma

Luis Baldomar, Community Manager, Woodmont

San Jose, CA

Email: adovaf@r.postjobfree.com

Cell: 408-***-****

Gabriela Ramirez, Assistant Community Manager, Greystar Los Gatos, CA

Email: adovaf@r.postjobfree.com

Cell: 408-***-****

Anthony Shelley - Sr. Maintenance Manager, Peer Coach Ambassador, Greystar San Diego, CA

Email: adovaf@r.postjobfree.com

Cell: 951-***-****

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