Stewardess Front Desk, customer service skills, quick learner.
Resume:
NADIA AZOUTAR
Email : ***********@*****.***
Address : *** *. ******* ** ******** 20164 VA
Career Objective
To succeed in an environment of growth and excellence and earn a job which
provides me job satisfaction and self-development and help me achieve personal
as well as organizational goals.
Key Skills and Qualifications
Customer service oriented skills –Ability to deal with irate customers ·
using excellent interpersonal-communication skills.
Understands new concepts easily –Quick learner. ·
Ability to handle stress. ·
Computer literate. ·
Reliable. ·
Took customer service training course. ·
High School Diploma/Graduate. ·
Employment History
Sales Associate
July 2011 to 2017
FDS LLC, Galleries Lafayette D.M
Dubai Mall
Main responsibilities
Greeted customers and determined their needs and wants
•Discussed type, quality and number of merchandise required for purchase
•Recommended merchandise based on individual requirements
•Advised customers on utilization and care of merchandise
•Provided advice to clients regarding particular products or services
•Explained the use and advantage of merchandise to customers
•Answered customers queries and concerns
•Showed the live working of merchandise
•Quoted prices and discounts as well as credit terms, trade-in allowances,
warranties and delivery dates
•Prepared sales contracts and accepted payment through cash, cheque and credit
card
•Assisted in display of merchandise
•Maintained sales records for inventory control
Telephone Operator
December, 2009 to April, 2011
Armani HOTEL,
Burj khalifa,
Dubai,
Main responsibilities
•Operated telephone switchboard station
•Answered, recorded, logged, and processed all calls, requests, questions, or
concerns
•Processed requests for wake up calls and screening calls
•Monitored busy or unanswered lines
•Checked back with callers on hold to update status
•Received, recorded, and relayed messages correctly, totally, and legibly
Copeland Oaks –Sebring, OH
Receptionist
•Greeted customers
•Answered the phone on behalf of the organization
•Routed calls to appropriate personnel
•Maintained the front desk area in a professional and polite manner
Trainee
2009-2010: Training in hospitality and computing programs at Burj
Khalifa,Armani Hotel, Dubai. UAE
2008-2009: Professional Certificate in Safety and Rescue Aid,
IFAERO.AGADIR. Morocco
2007-2008: Training Stewardess, IFAERO.AGADIR. Morocco
Academic Qualification
2007-2009: Bachelor Degree in English language at IBN ZOHR University,
AGADIR, Morocco
2006 : Baccalaureate level in modern lagunages. Morocco
Computing Skills
Operating Systems
Windows XP, Windows NT, Windows ME, Windows 2000,
Software / Applications
Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997,
Languages and Scripts
C, C++, Visual Basic, Visual C++, PL/SQL, Java, JavaScript, HTML, DHTML,
Languages:
English: fluent
French: fluent
Arabic: fluent
Contact this candidate