NADIA AZOUTAR

Email : adov4v@r.postjobfree.com

347-***-****

Address : *** *. ******* ** ******** 20164 VA

Career Objective

To succeed in an environment of growth and excellence and earn a job which

provides me job satisfaction and self-development and help me achieve personal

as well as organizational goals.

Key Skills and Qualifications

Customer service oriented skills –Ability to deal with irate customers ·

using excellent interpersonal-communication skills.

Understands new concepts easily –Quick learner. ·

Ability to handle stress. ·

Computer literate. ·

Reliable. ·

Took customer service training course. ·

High School Diploma/Graduate. ·

Employment History

Sales Associate

July 2011 to 2017

FDS LLC, Galleries Lafayette D.M

Dubai Mall

Main responsibilities

Greeted customers and determined their needs and wants

•Discussed type, quality and number of merchandise required for purchase

•Recommended merchandise based on individual requirements

•Advised customers on utilization and care of merchandise

•Provided advice to clients regarding particular products or services

•Explained the use and advantage of merchandise to customers

•Answered customers queries and concerns

•Showed the live working of merchandise

•Quoted prices and discounts as well as credit terms, trade-in allowances,

warranties and delivery dates

•Prepared sales contracts and accepted payment through cash, cheque and credit

card

•Assisted in display of merchandise

•Maintained sales records for inventory control

Telephone Operator

December, 2009 to April, 2011

Armani HOTEL,

Burj khalifa,

Dubai,

Main responsibilities

•Operated telephone switchboard station

•Answered, recorded, logged, and processed all calls, requests, questions, or

concerns

•Processed requests for wake up calls and screening calls

•Monitored busy or unanswered lines

•Checked back with callers on hold to update status

•Received, recorded, and relayed messages correctly, totally, and legibly

Copeland Oaks –Sebring, OH

Receptionist

•Greeted customers

•Answered the phone on behalf of the organization

•Routed calls to appropriate personnel

•Maintained the front desk area in a professional and polite manner

Trainee

2009-2010: Training in hospitality and computing programs at Burj

Khalifa,Armani Hotel, Dubai. UAE

2008-2009: Professional Certificate in Safety and Rescue Aid,

IFAERO.AGADIR. Morocco

2007-2008: Training Stewardess, IFAERO.AGADIR. Morocco

Academic Qualification

2007-2009: Bachelor Degree in English language at IBN ZOHR University,

AGADIR, Morocco

2006 : Baccalaureate level in modern lagunages. Morocco

Computing Skills

Operating Systems

Windows XP, Windows NT, Windows ME, Windows 2000,

Software / Applications

Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997,

Languages and Scripts

C, C++, Visual Basic, Visual C++, PL/SQL, Java, JavaScript, HTML, DHTML,

Languages:

English: fluent

French: fluent

Arabic: fluent

Contact this candidate