SHRRUTI AMAL

Seeking challenging assignments, with a growing organization that offers a challenging environment where I can showcase my skills and effectively deliver towards contributing to the organization target & aspirations.

-Currently working with Accenture solutions Ltd – Comcast NBC from past 2 years and 4 months

-Worked with Royal and Sun Alliance (Product: More Than) for 1 year

-Thorough expertise in all the queues of product - Smart Wheels

-Analyzes and applies payment and adjustments for accurate licensees account balance

-Issues invoices based on PO

-Monitoring and updating all data transitions and transmission processes

-Problem solving skills needed to assist customers with claims

-Exceptional customer service skills with customers as well as providers

-Thorough and meticulous in all paperwork and data entry

-Result oriented, competent, and diligent and detail oriented professional with strength in commercial activities, managing volumes at critical situations for smooth conduct of business

-Proven loyalty with a company growth of knowledge and advancement of position

Skillset

DOMAIN:

Insurance domain: Motor insurance

Accounts domain: Cost accounting, Journal entries, basic principles of accounts, accounting

TECHNICAL:

-MS office, MS excel

-Strong verbal and personal communication skills

-Strong analytical and problem-solving skills, ability to multi-task

-Focused on details, punctual

CERTIFICATIONS:

Certified on Chartered Insurance Institute.

Professional Experience:

1)Project Details:

-Period: August 2018 - Current

-Client: Comcast NBS UK Company: Accenture solution ltd.

Role:

-Transaction Processing Associate: August 2018- June2019

-Senior Service Associate: July 2019 to Current

Responsibilities:

-Analyzes and applies payment and adjustments for accurate licensees account balance

-Issues invoices based on PO

-Performing research on account discrepancies

-Ensure monthly AR close is done on the target workday close

-Provide statistic reports and reconciliation

-Sorting and indexing documents

-Preparing daily and monthly reconciliation and statistics

-Providing advice and guidance to clients on general accounting questions and issues

-Assist in manual loading of invoices in the system

Attainments:

-Promoted as a Senior Service Associate within 2 years of joining on fast-track basis.

-Awarded with the certificate of recognition more than 3 times.

Initiatives taken for providing knowledge purview & training to the new joiners.

2)Project Details:

-Period: August 2017 – August 2018

-Client: Royal & Sun Alliance (More Than), UK - Company: Accenture solution ltd.

Role:

-Transaction Processing Associate: August 2017- August 2018

Responsibilities:

-Worked as a Customer Manager on Insurance domain.

-Successfully transitioned a queue called Over Night Location and deployed the same.

-Oversaw enforcement of all integrity procedures and policies and provided user assistance for primary database.

-Drafting efficiency reports for the team and monitoring volumes across the queues.

-Continuous interaction with customer via email and answering queries and offering services.

-Involved in team management activities, monitoring the outstanding/incoming volumes and assigning respective tasks to team members.

-Solving queries for Mumbai team and also auditing the same before the reports are sent to clients.

-Being a part of creative team and hosting town halls.

-Add/Track the details of process updates and share the same to the team.

-Cross-skilled on other team work and supporting when work flow seems to be high.

-Managing calls with clients for taking KT on new queues and updating the team with same.

-Training the new joiners with complete knowledge of the process.

-Providing ideas on the process and implementation is always 100%.

-Heading in activities for cultural for representing deal in Accenture forum.

Attainments:

-Awarded with the certificate of recognition more than 3 times.

-Initiatives taken for providing knowledge purview & training to the new joiners.

Education development:

Course: B.Com Hons.(Accounts) (2017)

Institution: Maulana Azad College

University: University of Calcutta

Course: Higher Secondary ( 2014)

Institution: D.A.V. Public School

Course: Secondary (2012)

Institution: Carmel Balika Vidyalaya

Date:

Place: Bengaluru Shrruti Amal

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