Customer service
Resume:
DEEMA AL SAADI
adov1x@r.postjobfree.com
City Walk,Dubai United Arab Emirates
To be able to work in a company wherein I can utilize my knowledge, talents, and skills and share my experience and contribute growth through productivity within the company.
Unique Properties 2020 – Present
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• Top customer service skills
• Ability to effectively deal with conflict
• Excellent multitasking ability
• Experience in a high-volume call center fielding approximately 100 calls per day
• Strong listening and communication abilities
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• Customer Service Representative
• Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.
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• Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.
• Achieved high call quality scores each week, based on each customer’s level of satisfaction
• after they received a resolution.
• Entered orders for customers in a computer system for products or services and recorded customer information in the database.
• Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
• Call Center Representative
• Answered daily calls from customers in a high-volume call center regarding service problems, product order progress and other concerns.
• Recognized as a top call center agent with above average satisfaction rates on monthly
• customer service surveys.
Real Estate Masters 2019 — 2020 Dec
• Achieving monthly targets
• Providing guidance and assisting sellers and buyers
• marketing and purchasing property for the right price under the best terms
• Determining clients’ needs and financials abilities to propose solutions that suit them
• Training new joiners ( sales and marketing )
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
• Perform comparative market analysis to estimate properties’ value
• Display and market real property to possible buyers
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)
• Manage property auctions or exchanges
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MAG Real Estate Company July 2018- 2019
• Senior Sales
• Worked with national buyers and local owners to meet sales goals and company expectations
• Excelled in preparation of proposals for deeding and completing closings
• Implemented procedures to conduct discoveries on diverse real estate transactions
• Utilized expertise to design vacation ownership plan in support of client requirements
• Assessed and resolved issues in a timely and efficient manner including follow- up with clients
• Remain knowledgeable about real estate markets and best practices
• Proven track of successful sales record
• Ability to work independently combined with excellent interpersonal skills
• Strong sales, negotiation and communication skills
• Pleasant and trustworthy
Al Shaya Dubai Mall– Dubai August 16, 2015 – May 2017
• Certified MAKEUP ARTIST position.
• Always BREAKING THE SALES RECORD out of 20 staff every month.
• Always came up with new presentations and trainings to develop the team sales.
• Selling products and services using solid arguments to prospective customers.
• Performing cost-benefit analyses of existing and potential customers.
• Maintaining positive business relationships to ensure future sales.
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Analyze the territory/market’s potential, track sales and status reports. 2006 – 2010 Washington Seattle Redmond High School Graduated
• Birthday : June 1, 1992
• Languages : English and Arabic
• Status : Single
• Nationality : Lebanese
• Driving License in process
I hereby certify that above information is true and correct based on the extent of my knowledge and belief.
Deema Al Saadi
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