Professional Summary: Dependable and goal-oriented IT Specialist with 20+ years of experience maintaining in-house IT systems, consulting, and providing comprehensive customer support. Seeking opportunities to optimize IT process within any corporate structure while effectively cutting costs.

Skills: AS/400 (10+) Operations Robot (1year) BRMS (9 years) DHCP SQL (3 years) Active Directory Windows 10 (4 years) Networking Windows 7 Xerox (4 years) Lexmark Apple IOS (3 years) TCP/IP LAN System Administration (10+years) Microsoft Windows Server WAN Microsoft Exchange Network Support VoIP (10+ years) Network Infrastructure

Education:

MS in information Systems- Walden University

B.S. Information Technology- Walden University

Employment History:

Region One Mental Health- Clarksdale, MS May 2018- August 2021

IT Coordinator

Responsible for the contract coordination with vendors, such as CSpire, in the upgrading of locations with T1 connection to fiber.

Supported 10 locations in four (4) counties with troubleshooting networks and computer issues.

Provided level 1 and level 2 support in addition to escalating level 3 issues.

Responsible for the requisitions of new services and hardware.

Served as project management with the integration of systems with a cost-savings of $2,000 a month for the company.

Proficient in the use of Microsoft Teams for the purposes of training employees on the use of IBM Notes.

Created and managed the users of IBM Notes, Office 365 and Azure

Set up network printers on the AS/400 allowing connectivity for numerous locations, improving efficiencies for accessing resources and medical records.

Vatterott Career College- Memphis, TN May 2017- May 2018

Adjunct Instructor

Taught the fundamentals of MS Office, networking, hardware/software design and implementation.

Assisted students with obtaining and meeting graduation requirements.

Built virtual labs for students via AWS.

Maintained compliance with ACSC Accreditation.

Independent Consultant- Clarksdale, MS January 2015 -May 2017

IT Consulting

Creating home networks for clients, as well as their PC

Programmed Nautel NVLT5 for local college radio broadcast

Clarksdale Public Utilities – Clarksdale, MS May 2003- December 2014

Network Administrator

Managed 50 users in a Microsoft and AS/400 environment while providing oversight to the implementation of new hardware as well as software.

Created and complied with the department budget of $100,000 for the purchase of new equipment.

Developed specs for new blade servers and X Blade servers along with final approval of specs for all incoming technology.

Provided expertise in the configuring, installing, upgrading, and troubleshooting in the PC Lan equipment.

Installed software, drivers, and enabled file sharing via the network.

Performed backups of the AS/400 nightly as well as weekly IPLs

Contact this candidate