Store Manager Customer Service

Professional Summary

Skills

Work History

DWANE GWIN

***** ********** *****, ******, ** 95324 • Home: 209-***-**** • Cell: 209-***-**** • **************@*****.*** Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Retail Sales Associate with more than 35 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Store Manager who consistently meets and exceeds sales targets. Reliable team player and strong communicator.

Customer-oriented

Active listening skills

Consistently meets sales goals

Computer literate

POS systems knowledge

Customer-focused

Store management

Quick learner

Inventory management

Loss

Strong communication skills

Customer-focused

POS inventory system operation

Store management

Quick learner

Inventory management

Loss prevention training

Shipping and receiving background

Effective trainer

Strong communication skills

Electric pallet jack operation

Written communication

Basic math skills

Store Manager, 02/1997 to 05/2015

Save Mart – Modesto, CA

Welcomed customers into the store and helped them locate items. Handled all customer relations issues in a gracious manner and in accordance with company policies. Educated customers about the brand to incite excitement about the company\'s mission and values. Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store\'s positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Store Manager, 03/1983 to 02/1997

Patricios Market dba Save Mart #101 – Los Banos, CA Trained (as needed)new sales associates each quarter. Handled all customer relations issues in a gracious manner and in accordance with company policies. Educated customers about the brand to incite excitement about the company\'s mission and values. Followed up with over ( 10 to 12)customers each week to verify that they were satisfied with purchases. Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store\'s positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Education

Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Determined customer needs by asking relevant questions and listening actively to the responses. Service Clerk to Store Manager, 09/1974 to 12/1983 Sav-Mor Market – Hughson, CA

Operated a cash register for cash, check and credit card transactions. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Identified potential shoplifters and alerted management. Trainednew sales associates each quarter.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company\'s mission and values. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store\'s positive culture. Communicated clear expectations and goals to each team member. Strategically scheduled team members to maintain optimal staffing levels at all times. Answered customer telephone calls promptly and in an appropriate manner. Bachelor of Science: N/A

Fresno State - Fresno, CA

Associate of Arts: General Education / Business, December 1975 Modesto Junior College - Modesto, CA

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