EXPERIENCE

Holiday Residency - Coimbatore

Assistant Executive Housekeeping Manager (2021-presently)

●Plan room attendant schedules and assign work stations to the room attendants.

●Manning of the office operations.

●Brief room attendants any special instruction for the day.

●Inspect and ensure pantries and trolleys are neat clean.

●Inspect all vacant clean rooms according to set procedures and priorities.

●Inspect all in house long term guest rooms and random check occupied rooms.

●Inspect all corridors, services areas and staircases.

●Raise wrok orders for all repairs and maintenance wroks. Followed by the necessary wrok order.

●Monitor wrok schedules and ensure they are followed up.

●Check all Guest amenities and cleaning supplies are available at all times.

●Check on working condition of all cleaning equipment and tools.

●Record and keep the lost and found properties according to set procedures.

●Train new staff and re train existing staff.

●Raise necessary daily reports and to submit them end of a shift.

●Maintain effective filling system for all operation report.

●Attend to guest request and complaints.

●Assit inventory takings.

●Any other duties assigned from time to time.

Al Jahra Copthorne Hotel & Resort (Kuwait)

Head Housekeeping Supervisor (December 2014 – 2020

●Holding meetings with Housekeeping staff to discuss their job functions.

●Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas.

●Approaching guests in an attentive, friendly, courteous and service-oriented manner.

●Making sure that all Guest Rooms have appropriate supplies and linens in them.

●Maintaining guest confidentiality at all times.

●Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.

●Supervising the disposal of trash and waste.

●Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

●Delegating work to meet business objectives and goals.

●Maintaining a high standard of personal appearance and grooming.

●Vacuuming carpets and mopping and sweeping tile floors check every day.

●Training up new housekeeping staff.

●Maintaining an inventory of guest room and housekeeping supplies.

●Complying with all health and safety standards.

●Maintaining key control.

GLM Meriden (Chennai)

Housekeeping Supervisor 2013-2014

●Leading a team of Room Attendants to maintain rooms to the highest standard possible.

●Cleaning and setting up all guest rooms.

●Rearranging and assembling furniture in rooms.

●Inspecting the work of cleaners for conformance to prescribed standards of cleanliness.

●Reporting any maintenance issues to senior Maintenance Managers.

●Carrying out various cleaning tasks.

●Moving furniture to clean under and behind it.

●Disinfecting and deodorizing toilet bowls and lavatories.

●Ensuring that housekeeping materials and equipment are maintained and used correctly.

●Managing all handovers in a professional manner.

●Reporting persistent staff absences to the HR Manager.

●Carrying out any reasonable guest requests.

●Creating a list of rooms that have to be cleaned immediately.

●Informing managers about the status of cleaned rooms.

●Safeguarding the personal items of guests.

THE Park (Chennai)

Housekeeping Supervisor 2012-2013

●Approaching guests in an attentive, friendly, courteous and service-oriented manner.

●Making sure that all Guest Rooms have appropriate supplies and linens in them.

●Maintaining guest confidentiality at all times.

●Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.

●Supervising the disposal of trash and waste.

●Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

●Delegating work to meet business objectives and goals.

●Maintaining a high standard of personal appearance and grooming.

●Vacuuming carpets and mopping and sweeping tile floors check every day.

●Training up new housekeeping staff.

●Moving furniture to clean under and behind it.

●Disinfecting and deodorizing toilet bowls and lavatories.

THE PARK ( Chennai)

Senior Housekeeping Attendant 2010-2012

●Enters and prepares the room for cleaning.

●Checks and secures the rooms.

●Replenish amenities according to the operational standards.

●Deliver and retrieve items on loan to guests e.g. iron and ironing boards.

●Ensure security of guest rooms and privacy of guests.

●Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.

●Cleans guest bathroom/bedroom/floor corridor.

●Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

●Maintain positive guest relations at all times.

●Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

●Resolve guest complaints, ensuring guest satisfaction.

●Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

●Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

●Responsible for following the standard operating procedures.

●Responsible for achieving and exceeding the guest satisfaction score.

●Update status of rooms cleaned on assignment sheet.

●Return and restock cart at end of shift.

HOTEL DECMONR (Chennai)

Housekeeping Attendant 2008-2010

●Remove dirty bed linen and make up bed with clean linen.

●Replace laundry bags and slips.

●Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.

●Dust and polish all furniture.

●Realign furniture to the floor plan.

●Responsible for replenishment of guest complimentary water.

●Empty trash containers and ashtrays

●Replace facial, toilet tissue and bathroom amenities in correct amount and location.

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INDUSTRIL TRAINING

Hotel Trichur Tower, Kerala 2006

JOB TRAINING

Hotel Basilico, Mumbai 2007

EDUCATION

●ADCTHM SISI Govt of India,2007

●Place :Trichy

●HSSC NHSS School,2003

●Place : Puthanampatti

●SSLC NHSS School,2001

●Place : Puthanampatti

ONLINE COURES

●Hospitality management studies for hotel operation.

●Achieving personal success.

●Essential management skills in work place .

●Great Leader is Do.

●Essential skills of supervisor and manager.

●Time management.

●LOBSTER INK

Housekeeping short course.

Housekeeping professional.

Health and safety standard introduction.

ACHIEVEMENTS & AWARDS

●Employee of the year in 2016

●Employee of Month in August 2015

●Star of month in march 20015

●Employee of the Month in March 2017

PERSONAL STRENGTHS

●Dedication,

●High goal setup

●Good communication skills in English and Hindi

●Excellent Man-power Management.

●Positive in solving problems and achieving goals.

●Good exposure in public relations.

●Sincere and hardworking nature.

●Quickly adaptable to new situations.

DEPARTMENT TRAINING

● On Job Skills Training, 2016

●Train the trainers, 2016

● Group presentation Training 2017.

●Outstanding experience training 2017

PERSONAL PROFILE

Date of Birth : 04/08/1989

Marital Status : Single Nationality : Indian

Known Languages: English, Hindi, Tamil, Arabic (Understanding)

REFERENCE

●Mr. Sohel Ahmed - "Al Jahra Copthorne Hotel & Resort, Kuwait"

Executive Housekeeper

●Hariharan Ponnusamy - "Somewhere Hotel Bills & Residence Al Hasa, KSA"

Cluster Executive Housekeeper

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