Support Representative Success Manager

E D N A L . C A L M A

CUSTOMER SUPPORT REPRESENTATIVE

ABM INITIATIVE/ LOCAL FURNITURE OUTLET (ONLINE

WORK FROM HOME)

Success Manager in Logistic Department

November 12, 2020 - present

> Calls the vendors for order availability and stock availability

> Schedules pickups with carriers from the vendors

> Monitors shipped orders from vendors

> Coordinates with Customer Service Rep to update each customer.

> Call the carriers to get tracking numbers and delivery dates. Prepares weekly reports for weekly meetings with the shippers.

> Following up Sales Order Acknowledgement from the vendors

> Preparing Purchase Orders to start processing the orders

> Doing consignments (Locating stores for the rejected orders)

CUSTOMER SUPPORT REPRESENTATIVE

TASKUS 2016 - 2019

> handling outbound/Inbound calls

> monitoring orders

> Provide Customer order satisfaction

AWARDS AND ACHIEVEMENT:

> Lizard Bear Aces Top Performer (Q2-2019)

> Bleeding Teal Award Top Teammate for Productivity-APAC (Q1- 2017)

> Ridiculously good performance, superior dedication, and positive attitude (July 2018)

WORK BACKGROUND

SYSTEMS TECHNOLOGY INSTITUTE

Bachelor of Science in Computer Science

2002 (undergraduate)

Major in Programming Language

SYSTEMS TECHNOLOGY INSTITUTE

Associate in Computer Science 2000

(2 yrs. course)

Major in programming Techniques.

ACADEMIC BACKGROUND

AREAS OF EXPERTISE

> Handling Outbound Calls

> Chat Support

> Email support

REACH ME AT

Email: **********@*****.***

Phone / Whatsapp / Viber :

skype: ednacalma

Address: Block 166 Lot 06 Golden Horizon

Homes, Hugo Perez, Trece Martires, Cavite

City 4109

Country: Philippines

PERSONAL PROFILE

Customer Support Representative

a field where extensive experience

will further be developed, utilize, and

willing to learn new work duties.

Contact this candidate