Freelance Copywriter General Electric

Summary Statement

Accomplished and dedicated writer with a passion for helping people succeed. Versatile background includes independent bestselling author, copywriter who write for the purpose of selling and converting. I work meticulously and diligently to produce the best work on projects. Ever learning with a confident attitude has made it easy for me to be coached successfully.

SKILLS

Windows and Mac OS Microsoft Word PowerPoint Proficient in Facebook, Twitter, Instagram

Excellent Organizational and Prioritization Skills Strong Analytical Skills High Verbal and Written Customer Service Communication Abilities Public Speaking Project Management Demonstrate a competent ability to work with multimedia development technologies Strong Planning and Documenting Skills Quality Control Community Outreach Sales Closing Copywriting Content Strategy Content Marketing

PROFESSIONAL EXPERIENCE

Freelance Copywriter October 2019 – Present

Create email campaigns, sales letters, website content, social media content designed to generate revenue

Lead generation writing

Market and industry research

Persuasive marketing content

Anthem Blue Cross Blue Shield April 2021 – Present

Customer Service Rep Tier 2

Handle customer and provider interactions, giving detailed and polite service

Provide product and plan knowledge to members and providers to ensure a better healthcare experience

Accurately document, research and resolve provider and customer inquires and issues

Review and communicate claim details to providers

Effectively management high-volume inbound calls from providers and customers

Research claim data and claim processing inaccuracies

American Lung Association Feb 2020-May 2020

Health Promotion Intern

Plan and Implement Coordinated Approach To Child Health program

Provide prevention to middle school students grades 6-8

Provide electronic cigarette education to adults in the community

Train and become a certified facilitator for Freedom From Smoking program

Assist ALA with health promotion, assessment, and promotion of environmental health

Research health disparities and impact of electronic cigarette use in Nevada

Centene Corporation July 2017-May 2019

Customer Service Rep 1

Handle customer and provider interactions, giving detailed and polite service

Provide product and plan knowledge to members and providers to ensure a better healthcare experience

Accurately document, research and resolve provider and customer inquires and issues

Review and communicate claim details to providers

Effectively management high-volume inbound calls from providers and customers

Research claim data and claim processing inaccuracies

Journey’s Genesco February 2015-August 2015

Sales Associate

Responsible customer service focused job functions

Communicated product and marketing information to customers to meet monthly sales goals

Took ownership of customers experience and product selection from start to finish

Responsible for setting up marketing displays

Highly successful upselling merchandise to customers

Consistently met and exceeded monthly sales goals

Kids Foot Locker September 2011-August 2013

Senior Sales Associate

Responsible customer service focused job functions

Communicated product and marketing information to customers to meet monthly sales goals

Took ownership of customers experience and product selection from start to finish

Responsible for setting up marketing displays

Highly successful upselling merchandise to customers

Promoted to Senior Sales Associate for consistently meeting and exceeding monthly sales goals

VOLUNTEER EXPERIENCE

Indiana University School of Public Health Search Committee January 2015-February 2017

Search Committee Member

Attend and participate in all meetings scheduled by the Search Committee Chair

Assist with developing and carrying out the recruitment plan

Review all applicants for qualifications

Create interview questions and forward them to the Search Committee Chair

Participate in all of the interviews and provide constructive feedback to the committee as it relates to the candidates qualifications for the position.

OTHER EXPERIENCE

Self-Published Author December 2016

Write, edit, and independently published bestselling E-book

Edit book for grammatical errors

Designed book cover

Write copy for Facebook Ads, Twitter Ads, and Instagram Ads

Book resulted as no. 13 Amazon Hot New Releases and no. 44 Amazon Bestsellers

IU Kelley School Of Business Case Competition October 2016

Work with a team of leaders to develop an internship program for General Electric

Lead the developing, strategizing, and implementing of the program

Gave multiple presentations to various groups of industry leaders

Achieved second place in competition

EDUCATION

Indiana University - Bloomington, Indiana

Bachelors of Science Public Health

Major: Community Health

Graduation Date: December 2017

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