Telecommunications Technician Transport Manager

SAMUEL J. BOWER BOWER

LINKKEDIN.COM/IN/

SAMUELBOWER

GREATER

PHILADELPHIA AREA

SAM.BOWER

@GMAIL.COM

(M) 610-***-****

PROFESSIONAL PROFILE

19+ years of leadership in the military, public sector, and private sector

18+ years of experience as a manager

16+ years as a successful mentor, and sculptor of engineers

Proven facilitator of corporate strategies, turning plans into actions

Skilled in cultivating positive, and mutually beneficial relationships with clients, colleagues, and vendors

SKILLS

PROFESSIONAL

Business Management

Project Management

Leadership and Mentoring

Budget Planning

Customer Service

Solutions Design

Vendor Management

Audit Compliance

PROFESSIONAL EXPERIENCE

StoneMor Inc / Bensalem, PA / 2017- Present

Sr. Manager I. T. Operations

While leading a dynamic team, I’ve created a support strategy for multivendor environments across several technology verticals: Network; Compute; Storage; Security; Voice

Established guidelines for levels of support with career planning and pathing in mind, to best support the business need and allow for growth, while maintaining budget discipline

Technical Lead for the Network and Telephony platform redesign. To include vendor and platform selection, deployment strategy and execution.

Created new and maintained existing vendor relations and contracts for I.T. vendors

Spearhead deployment, monitoring and support of I.T. systems, including: servers, network, PCs, operating systems, telephony solutions, hardware, software, and peripherals

Ensure compliance with internal controls, adhering to Sarbanes-Oxley

Conduct quarterly financial application access audits

Provide Tier 3 support, training and mentoring to the help desk

8 Direct reports and 3 indirect

Sungard Availability Services / Philadelphia, PA / 2001-2017

Sr. Manager, Service Design & Realization

2014 - 2017

Senior Manager of Core Network Engineering (Routing & Switching); Transport Engineering; Voice Services; and High Touch Network Services

Developed and executed budget strategy that enabled savings while maintaining supportability for multivendor environments

Global Operations Platform Owner for Network achieving maximum up time across 7+ countries

Lead the development and design to optimize the network through convergence, evolving capabilities, increasing bandwidth 5x with greater than 30% MRC savings

Managed a multinational team of Architects, Mangers, and Senior Engineers

10 direct reports, 45 indirect reports in four countries

TECHNICAL

Meraki : MX Series Appliances MS Series switching MR series Access points

Vonage Unified Communications

Ciena

Optical: 6500; 5200; 3500

CE Switches: 5160; 3942; 5305; 3940; 3960

Architecture design of Transport Network

Ongoing Lifecycle Management and Evolution

Juniper (Familiar with)

Routers: J; M; and MX Series

Switches: EX4200

Optical: (BTI) 7000 Series

Cisco (Familiar with)

Routers/Switches: IOS

ASR 9K: 2900 series; 3500; 3750; 4500-X; 4948 (E); Nexus 5K & 7K

Optical: Cisco ONS 15454

iSeries

Vmax

Avamar/Data Domain

VMware

EXPERIENCE CONTINUED

Sr. Manager, Network Engineering

2010 - 2014

Senior Manager of Core Network Engineering (Routing & Switching), and Transport Engineering

Provided Tier IV support for global operations

Facilitated new product deployment to include physical design strategy and capacity planning

Established published standards and policy for Sungard Global Network

Unified network technologies into a single network discipline

Managed 14 direct reports, 5 indirect reports

Manager, Network Infrastructure

2006 - 2010

Introduced process improvements, infrastructure efficiencies and actively participated in creation and enforcement of best practices

Transitioned operational engineers into infrastructure design engineers

Provide Tier II support to the Integrated Operations Center, Network Redirect Services and all things related to Transport

Established physical design practice for all products in shared environment

Supervisor, SGN Operations

2004 - 2006

Executed and supported new infrastructure builds in all Sungard data centers; including: life cycle; capacity management; service release; and provisioning

Performed Root Cause Outage Analyses as needed for Layer One issues

Performed testing and activation of new data center hardware

Additional Relevant Experience

Test & Acceptance Engineer II

2001 – 2004

MCI WorldCom/ Norristown, PA / 2000-2001

Telecommunications Technician II

United States Marine Corps / Camp Lejeune, NC / 1995-1999

Armory Battalion Custodian

SKILLS CONTINUED

SOFTWARE

G-Suite, Microsoft Office Suite

Word; Excel; PowerPoint; Outlook

OPERATING SYSTEMS

Windows 10 Pro; Windows 7 Pro

Macintosh OS

EDUCATION

Nortel/Ciena

Preside AP Administration

Optical metro 3000/5100/5200

Multiservice Edge 6500

Tellabs

6400,6490 Element Manager

Cisco

Cisco Transport Manager, ONS15454 Installation Operations and Maintenance

American Management Assoc.

Manager training for new managers

Transition from staff to supervisor

Diploma / Technical Support

The Chubb Institute

(Anthem Institute)

1999-2000

4.0 GPA

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