Zuko Vukuthi

***** **** ******** ******

Ivory Park

1689

Cell: 078-****-***

adouq2@r.postjobfree.com

LEARNERSHIP AND INTERNSHIP EXPERIENCE

Mine Healthy and Safety Council (ICT Intern) 21 October 2019 – 21 April 2021

Some of my Duties

Desktop Support (helping Users with network connectivity, Windows 8 and 10, Adding users on Xerox and Ricoh Printers, troubleshooting print errors and logging calls to service providers if the printers are displaying messages for parts repairs, connecting projectors meetings, setting up board room sound)

Managing users accounts on Active Directory (creating new users, changing passwords, disabling accounts for users who are living the organization)

Helping users with office 365 (Outlook email, Word, Excel, PowerPoint, Microsoft Teams, MS Streams, One-drive storage)

Testing network device connectivity every morning: [pinging (Servers, Access points, printers and troubleshoot any devices that is not reachable, and Running server back-ups, checking the server room temperatures, I was responsible for ICT store room housekeeping]

I was also helping in other departments if they need a man power like going to the store rooms for assets verifications

Application maintenance: [Green Fields(intranet)]

Attended IT Steering Committee meetings

Working with service providers when installing network devices on the building, configuring our network devices and also attending meetings with different service providers like (Q-IT, Vox)

Masithuthuke Holdings and MTL (Learnership) 12 February - October 2019

Work Readiness Programme (2019) Support System NQF Level5

Some of our Duties

PC Assemble, Hardware & Software Troubleshooting, install network devices, Operating Systems, Applications

To Communicate effectively with customers in context of IT and maintaining positive relationships

Assess and respond effectively to customer on internal work requests.

Identify acceptable and unacceptable professional practices and identify user problems relating to security systems.

Familiarized ourselves with some organization policies.

EDUCATION

Nelson Mandela University

Bachelor of Technology: IT (Communication Networks) 2017

National Diploma: IT (Communication Networks) 2014-16

Ndaliso Senior Secondary School

NCS Certificate 2011-2013

SKILLS

Network Support (DHCP, DNS) Inter-VLAN configuration, Network Port Security

Microsoft Exchange (Mail Server)

Network Address Translation (NAT)

Routing Protocols (OSPF, EIGRP, BGP) Static Route, default route.

ACL - Access Control Lists

LAN Cabling (Cat 5, Cat 5e, Cat 6)

Microsoft Office 365(Outlook, OneDrive, Teams, Streams, Word, Excel)

troubleshooting Cisco network devices

configuring Cisco Network devices

Software installation [GP Dynamics, Office 365, OS (Windows 10), Xerox and Ricoh print drivers]

CERTIFICATES AND TRAINING

Knowledge Management (training) SAQA 115405

COBIT 2019 (training)

ITIL 4 Foundation (certificate)

Service Desk Plus Professional(training)

CCNP Route, Switch and T-Shoot (National Certificates)

IBM Certificate

CCNA 1-4, Security, IT Essentials5.0, IoE (National Certificates)

Code 10 drivers’ License

PERSONAL ATTRIBUTES

Hard working

Reliable

Honest

Take ownership

Quick learner

Punctual

Work of the highest standard

REFERENCES

Mine Health and Safety Council Kamogelo Mathunyane +27-72-708-****

Masithuthuke Holdings Mr. Brian 081-***-****

Contact this candidate