Switchboard Operator Teller Supervisor

CURRICULUM OF TSHIFARO MUTELE

Name: Tshifaro Pricilla

Surname: Mutele

Contact Number: 082-***-****

Gender: Female

Marital

Status: Single

EDUCATIONAL QUALIFICATIONS

School: Avondale College

Qualification: Matric

Year Obtained: 1998

Subjects: Afrikaans

English

Setswana

Biology

Geography

History

TERTIARY QUALIFICATION

Institution: College Campus

Qualification: Office Administration

Year: 2006

Program Outline:

Front Office and PA Skills:

: Learn Switchboard Skills

: Telephone Etiquette

: Direct calls

: Impact of customer Relationship Management

: Ethics in dealing with customers

: Handling and managing customer Complaints

: Using various filing system

: Making local and International travel arrangements

: Co-Ordinating events and functions

: Making Reservations

: Handling Petty Cash

: Origin and Sourcing documents in business transactions

: Personal attributes of the receptionist

: Maintaining a professional image

: Business etiquette and office protocols

: Developing on appropriate level of assertiveness

: Stress Management techniques

: Dynamics of different modes of communication

: Maintaining professionalism in all forms of written communication

: Problem Solving

: Communication skills for Internal and External Communication

2. Institution: Alexandra San Kopano Education Trust

Qualification: Computer literacy

Year : 2006

Modules included in the work skills programmes :

COMPUTER TECHNOLOGY:

-Introduction to your workstation

-Introduction to computer technology

-Using PC

-Keyboard skills

-Windows XP

-Overview of PC application software

-Word 2003

-Excel 2003

-Problem solving and troubleshooting

BUSINESS FUNDAMENTALS:

-Basic business communication

-Telephone skills

-Self- empowerment

-Time management

-Business mathematics

-Basic accounting concepts

-Economics and taxation

WORK EXPERIENCES

BANK TELLER:

-Capturing of financial transactions on the banking system

-Balancing of teller cash floats

-Encashing of travellers cheques

-Forex exchanging using western union

-ATM cash balancing

SWITCHBOARD OPERATOR

-Managing incoming and outgoing calls

-Taking messages

BRANCH ADMINISTRATOR (DUTIES)

-Capture requests for goods & services

-Order stock from suppliers and monitor stop level

-Coordinate stock take

-Obtain quotations, authorize orders and payments

-Managing and saving costs in the branch

-Providing administration support with regards to resolution of audit queries

-Planning and organising meetings

-Keeping track records

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BRANCH MANAGER

-Following policy and procedure of the company

-Promoting and marketing the branch and its products

-Meeting with customers and resolving their problems and complaints

-Ensuring there is high level of customer service

-Monitoring sales targets

-Reporting to head office

-Liase with components and other sections on matters relating to head office

SKILLS:

-Report writing

-Interpersonal skill

-Working under pressure

-Planning and organising

FILLING

REFERENCE

COMPANY: ABSA BANK

MANAGER: SAM TSHAUTSHAU

CONTACTS: 082-***-****

COMPANY: WOOLWORTHS

HR MANAGER: TEBOGO MOHLAMPE

CONTACTS: 079-***-****

COMPANY: ABSA BANK

TELLER SUPERVISOR: MANTEBELENG CHARLE

CONTACTS: 018-***-****

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