Patient Access Representative
Resume:
ANN KNECHTEL
***South Marvin Street Smethport, PA 16749
************@*******.***
OBJECTIVE
Seeking a long-term office position where my medical education and experience, clerical and customer care skills along with front desk operations management expertise will be fully utilized.
EDUCATION
United States Career Institute, Certification in Medical Coding and Billing Nov 2014 – Mar 2016
Olean Business Institute Olean, A.D. in Health Information Specialist Aug 2011 May 2013
SKILLS AND ABILITIES
Clerical/Office/Customer Service
Computer – Proficient in Windows Suite including Word, Excel, PowerPoint, alpha and numeric database entry and maintenance.
Office Equipment and Duties – Multiline telephone system use, document filing, operation of most office equipment.
EXPERIENCE
UPMC Cole, ED Patient Access Representative/Secretary Oct. 2019 – May 2021
Creating a friendly and welcoming environment in Emergency Room Department. Accurately obtain and record patient information, collecting, co-pays for visit, direct calls to appropriate designations, Making calls for transferring of patient to other facilities and ambulance crew to transport patients. Calling other facilities to get medical records of patients as needed for the doctor. Pages maintenance, housekeeping, doctors, and other personnel as needed.
Penn Highlands Elk, Patient Access Representative Feb. 2018 – Feb. 2019
Creating a friendly and welcoming environment for patients and promoting positive guest relations at the main entrance and ER Department of the hospital and the lab/radiology department in Emporium Q-care. Accurately obtaining and record patient information, providing correct directional information to assist patients and visitors to their appropriate destinations, and performing switchboard duties in an efficient and pleasant manner. Collecting co-pays for ER visits and outpatient testing. Answering and transferring phone calls to appropriated offices. Paging doctors, maintenance and housekeeping when needed.
CIOX Health, Medical Record Field Technician Aug. 2017 – Jan.2018
Upload scanned charts by using paper scan, print to scan, or flash drive using different medical software like Medent, eClinicalWorks, Allscripts Professional. Communicate with onsite retrieval coordinator via phone & email. Travel to and from medical offices arriving on time.
WESTAT, (NAEP) National Assessment of Educational Progress Rep. Dec. 2016 – Mar. 2017
Performed administrative tasks, such as prepared the assessment booklets and materials and set up the assessment rooms per standard NAEP procedures; check student attendance at the sessions; read directions aloud to the students, and assess students with a disability or English language learners, as assigned.
Kane Community Hospital via M&M Temps (Temp.) Patient Service Rep June 2015 – July 2015
Verified patient ledger accounts with computer ledger to acknowledge the same amount owed. Filed numeric, alpha/numeric.
MedStaffers, Personal Care Aide Oct. 2014 – Apr. 2015
Assist patient in ambulating, prepare medications for the week, light housekeeping and laundry, transport patient to appointments, shopping, etc.
Delaney Chiropractic, (Internship) Receptionist Mar. 2013 – June 2013
Answered phones, maintained appointment book, code and bill for all procedures, created and maintained patient records, created and maintained EOB and patient fee slips, provided records to insurance companies and other parties, collected payments from patients.
Keystone Fireworks, (Seasonal) Key holder May 2011 – Aug. 2013
Cashier and key holder in retail Fireworks Store. Provided customer service to find and learn about various products. Verify resident identity and residency in accordance with state and federal laws.
REFERENCES AVAILABLE UPON REQUEST
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