Resources Specialist Patient Advocate
Resume:
Career Objective
Us Army Veteran actively seeking a part time customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. I able to work successfully as a team member and as an individual contributor to any workplace.
Core Qualifications
Complaint Resolution.
Effective Communicator.
Time management
Improving Customer Experience.
Positive Attitude.
Attention to detail
Quick learner
Previous Work Experience
Walmart Fayetteville, NC
Cashier Front end Jan 2021- July 2001
Demonstrated proficiencies in telephone within a high-volume environment. Addressed concerned/upset/angry guests researched and rapidly solved.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Explained all details of payment method to the customers.
Answered customers' questions, and provided information on procedures or policies.
Assisted with duties in other areas of the store, bagging and carrying out customers' items.
Walmart Fayetteville, NC
Online Order filling & Delivery June 2020- Jan 2001
Utilized computer system to fulfil online orders for customers
Acknowledged and greeted customers with a smile
Answered customer inquiries and concerns about orders
Assisted fellow associates as needed throughout the store
Kept store stocked, clean, and safe
Gap years spent on personal development October 2001- June 2020
Womack Army Medical Center Fort Bragg, NC
Patient Advocate September 1995 -October 2001
Created and maintained record keeping files and systems.
Point of contact for communication through each department staff while managing claims
Offered negotiation services after exhausting all other provider balance billing alternatives
Provided physical assistance within the site when needed
Maintained timely communication with patients
Womack Army Medical Center Fort Bragg, NC
Patient Advocate September 1995 -October 2001
Created and maintained record keeping files and systems.
Point of contact for communication through each department staff while managing claims
Offered negotiation services after exhausting all other provider balance billing alternatives
Provided physical assistance within the site when needed
Maintained timely communication with patients
United States Army Various locations
Human Resources Specialist June 1981 - July 1986
Maintained and updated human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
Assisted members to improve evaluations for promotion board
Sorted, organized, and distributed mail for the base
Reviewed and prepared reports and data on strength (gains and losses) of personnel
Education
Columbus Technical College, Columbus, Georgia
Associate Degree in Accounting., August 1987 to May 1989
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