Customer Service Sales Representative

Cassie L. Amaro

**** ********* **** #*, ************, IN 46222 317-***-**** ***************@*****.***

Goals and Objectives:

Seeking to secure a position in a team-orientated environment that focuses on the wants and needs of its customers. Incorporate my diverse experiences and communication skills to be an asset to an employer that is an industry leader.

Education

El Paso Community College, El Paso, Texas

Associate of Arts Degree in Criminal Justice

December 2016

Experience

Geico, Indianapolis, Indiana

Sales Representative, April 2018 – August 2021

Take incoming sales calls

Secure sales closures

Advise and guide customers through insurance application process

Develop rapport with customers

Run motor vehicle reports

Use knowledge and skills to sell auto policies

Use assumptive sales techniques

Apogee Retail LLC El Paso, Texas

Customer Service Representative, January 2016 – March 2018

Placing more than 320 outbound calls daily

Averaging about 30-40 donations daily

Utilizing a computerized script to request donations from new and existing donors

FredLoya Insurance, El Paso, Texas

Claims Adjuster/Claim Investigations, May 2016-September 2016

Provided customer service and reviewed policies for various states

Investigated vehicle collisions, comprehensive claims and informed clients of claim status

Determined liability of fault in accidents

Faxed and received documents pertaining to claims

Issued payments for claim settlements

Obtained confidential statements from parties involved to determine fault

Alorica AT&T, El Paso, Texas

Customer Service/Sales, June 2015 to May 2016

Provided customer service; handled over 40 incoming calls daily, answered billing inquires.

Maintained over 85% on Total Call Resolution and Net Rep Satisfaction, over 45% on new sales and 33% Digital Solutions – getting customers logged into their online accounts

Applied changes for phone plans and TV service

Placed new orders for wireless and TV service, and processed payments for clients

Experience

OSP Group, El Paso, Texas

Sales/Customer Service, February 2013 to March 2015

Order entry/ payment processing

Transferring calls to proper departments

West Telemarketing Call Center, El Paso, Texas

Sales Agent, June 2012 to January 2013

Provided information on packages and services to customers

Increased sales using sales tools and excellent customer service skills

Operated computer systems to input information and upgrade satellite services

Picture Me Portrait Studios, El Paso, Texas

Photography/ Sales, November 2011 to June 2012

Operated professional camera to take photos of children and families

Delivered photos to customers, processed payments, trained new associates, and directed sales

Sunland Strategies, Sacramento, California

Sales Agent/ Trainer, August 2010 to September 2011

Trained new employees’ and conducted interviews

Collected payments by credit card/voided checks, and upgrade delivery days

California Capital Mortgage Company, Sacramento, California

Receptionist/Clerk, July 2010 to September 2011

Answered all calls for the loan department

Composed and sent letters to clients

Filled paperwork/Fax paperwork

L.A Times/O.C Register, Anaheim, California

Sales Representative/Trainer, March 2005 to March 2010

Handled door-to-door sales of local newspaper, collected payment by credit card/voided check

Upgraded delivery and signed new customers

Trained new employees’ on sales

Skills

Knowledge in Word, Power Point, and Internet Explorer

Extensive customer service skills and sales experience

Time management and multi-tasking skills, to meet deadlines effectively

Able to work well under pressure, and with little or no supervision

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