Customer Service Agent
Resume:
Bachelor Of Science:
Management
Everest College
Jacksonville
MBA:
Marketing
Keller Graduate School Of
Management
Jacksonville
**********@*****.***
Ashford, AL 36312
Skills
• Issue and conflict resolution
• Compliance reviews
• Office equipment proficiency
• Inbound and Outbound Calling
• Customer relations
• Cross-functional collaboration
• Call Center Operations
• Package preparation
• Packaging expertise
• Product loading
Shipment consolidations
planning
•
Education And Training
• Cum laude graduate
Alpha Beta Kappa National
Honor Society Member
•
• Cum laude graduate
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills with a polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Amazon - Packing, Shipping, And Receiving Assembler Jacksonville, FL
06/2021 - 09/2021
Jackson Hewitt Tax Service - Manager
Bay St. Louis, MS
01/2021 - 04/2021
Walmart - Host
Dothan, AL
09/2020 - 12/2020
Citi Bank - Fraud Specialist III
Jacksonville, FL
05/2018 - 01/2020
Jennifer Rielli
Summary
Experience
Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
•
Kept machines and work areas clean to avoid jams, falls and other mishaps.
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Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
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Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
•
• Liaised between clients and tax authorities such as IRS representatives.
• Resolved issues with cash registers, card scanners and printers.
• Worked closely with front-end staff to assist customers Trained new team members in cash register operation, stock procedures and customer service.
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Identified fraud patterns and anomalies through analysis of large quantities of data.
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• Recognized by management for providing exceptional customer service.
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