Systems Specialist Services Manager
Resume:
Marie A Williams
Murfreesboro, TN *****
****************@*****.***
Core Strengths and Skills
• Versatile, high energy, multi-tasker
• Organized, detailed focused
• Ability to work with diverse groups/Team Player
• Coaching and Mentoring
• HR Policy interpretation with accuracy in accordance with Federal and State Laws
• Hands on Leader – exceptional keeping team focused and productive
• Experience with I-9 verification, Payroll support, Liaison for benefits and union
procedures, Interviewing new hires, Auditing HR and Payroll files, Report Production
• Skilled with Microsoft Office tools, SAP, Oracle, Lawson, Kronos, ADP, Ulti-Pro, Excel,
ICMS, Business Product Model (BPM) and Equifax, I3 phone system
Professional Experience
Dec. 2019 – Present Aramark Global Business Services Nashville, TN
Technical Services Manager
• Responsible for the setup of new vendors to the portal network
• Review invoices for accuracy based on the scope of work completed
• Collaborate with account managers to obtain the required approvals / necessary bid
approvals for capital projects
• Submit vendor invoices for payment within departmental guidelines
• Align with the financial team to resolve payment escalations
• Conduct Beta testing on new software for deployment
Key Achievements:
• Reduce payment escalations
• Exceed SLA, achieve high KPI’s
• Properly coded invoices using correct GL codes to ensure fund allocation
April 2015 -Dec. 2019 Aramark Global Business Services Nashville, TN
HR System Operations Specialist
• Shared Global Business Service – HR Operational Systems Specialist
• Responsible for hiring 85,000 individuals and supporting 27,000 hiring managers per
year over several lines of business within service level agreement of one day or less
• Supervise staff up to 15
• Service Matter Expert on hiring process provides support internally as well as to the field
• Develop, coach and mentor staff
• Conduct weekly and monthly meetings to discuss metrics and process improvements
• Review Budget Labor and Daily Cost
• Perform life cycle changes for an employee in the Oracle system such as promotions,
pay, DOB/SSN#, and corrections
• Present monthly overview of Team performance objectives and trending on
organizational goals
• Utilize Kronos time keeping system
Key Achievements:
Worked closely with recruiters and talent acquisition to hire 40,000 individuals during peak
season in a timely manner which lasts approximately 90 days
May 2013 to April 2015 Hospital Corporation of America Nashville, TN
Human Resource Assistant
• Responsible for on-boarding and being the point of contact for 13,000 employees in 7
regions within the company
• Payroll and benefit support
• Tuition Reimbursement
• Process provider and contract payments
• Ensured that licensure was correct for medical personnel
• Review Employee file for completeness and accuracy
• Develop training materials
Key Achievements:
Processed all hires and completed transactional processing within a standard service level
agreement
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