Aurea McNeely

O'Fallon, IL *****

adoui9@r.postjobfree.com

573-***-****

Sales Associate – AAFES -Scott AFB, IL

October 2019 -Present

Greet customers

Identify and assess customers' needs to achieve satisfaction.

Maintain required level of sanitation and cleanliness at work area.

Operates an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift.

Inform customer of deals and promotions

Work with customer service manager to ensure proper customer service is being delivered

Provide accurate, valid and complete information by using the right methods/tools

Follow communication procedures, guidelines and policies

Remote Technical Support Representative

Sitel – Nashville TN

Sept. 2018 – January 2019

Answer inbound customer calls concerning inquiries about one or more Cox products.

Troubleshoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.

Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.

Meet monthly key performance metrics for promoting and selling products and services that align to our customer’s needs

Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.

Keep customer informed about progress by checking the status of work orders in customer record system

Remote Technical Support Representative

Transcom - Denver, CO

April 2018 to September 2018

Generating and maintaining customer loyalty through efficient use of customer service etiquette, company product and services knowledge, and passion for serving.

Effectively used training and knowledge to provide tech support for clients and consumers needing troubleshooting for devices.

Answered product questions with up-to-date knowledge of sales and store promotions.

Listen to customer needs and demonstrate empathy

Logging and keeping records of customer/employee queries

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Handled multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications

Maintain a courteous and pleasant demeanor while speaking with external and internal customers

Sales Store Checker – Scott Air Force Base

Commissary

April 2015 – January 2017

Operates an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift.

Manages change machines ensuring proper amounts of cash and coins are available.

Assists customers by answering questions concerning prices, identification, and location of items.

Counts cash and negotiable instruments to prepare an accountability report.

Manages the self-check-out registers assisting customers in the correct processing of their purchases.

Changes register tape, and clear routine equipment and scanning jams on registers.

Golf Course - Scott AFB, IL

Sales Clerk

April 2014 to October 2014

Performed over-the-counter selling of a variety of merchandise which includes the following: jewelry, footwear, golf clubs, golf bags, shirts, outerwear, shorts, pants, hats, balls and tees.

Explains use of various products, answers questions concerning various aspects of products, and assists patrons in fitting wearing apparel.

Recorded sales, makes change, and wraps or bags merchandise. Prices merchandise according to pricing guides, replenishes stock as required, and assists with inventories.

College Level in Commerce

University of Batangas - Batangas City

June 1990 to March 1991

Skills

Excellent keyboarding and word processing skills: type 50 w/m • Knowledge in Technical Application, basic trouble shooting, system upgrading, basic Networking & internet user. • Experience using various business machines • Computer skills include Windows Windows 2012 Server • Windows Professional, MS Word, Excel, PowerPoint • Technical Support • Virtual Technical Support • Virtual Assistant • Salesforce • Fundamentals of Systems Acquisition Management ACQ101

Language

Arabic: fluent (speaking)

Tagalog: native language

English: fluent (speaking, reading, writing)

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