Support Representative Virtual Assistant
Resume:
Aurea McNeely
O'Fallon, IL *****
**********@*******.***
Sales Associate – AAFES -Scott AFB, IL
October 2019 -Present
Greet customers
Identify and assess customers' needs to achieve satisfaction.
Maintain required level of sanitation and cleanliness at work area.
Operates an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift.
Inform customer of deals and promotions
Work with customer service manager to ensure proper customer service is being delivered
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies
Remote Technical Support Representative
Sitel – Nashville TN
Sept. 2018 – January 2019
Answer inbound customer calls concerning inquiries about one or more Cox products.
Troubleshoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Meet monthly key performance metrics for promoting and selling products and services that align to our customer’s needs
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
Keep customer informed about progress by checking the status of work orders in customer record system
Remote Technical Support Representative
Transcom - Denver, CO
April 2018 to September 2018
Generating and maintaining customer loyalty through efficient use of customer service etiquette, company product and services knowledge, and passion for serving.
Effectively used training and knowledge to provide tech support for clients and consumers needing troubleshooting for devices.
Answered product questions with up-to-date knowledge of sales and store promotions.
Listen to customer needs and demonstrate empathy
Logging and keeping records of customer/employee queries
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Handled multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications
Maintain a courteous and pleasant demeanor while speaking with external and internal customers
Sales Store Checker – Scott Air Force Base
Commissary
April 2015 – January 2017
Operates an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift.
Manages change machines ensuring proper amounts of cash and coins are available.
Assists customers by answering questions concerning prices, identification, and location of items.
Counts cash and negotiable instruments to prepare an accountability report.
Manages the self-check-out registers assisting customers in the correct processing of their purchases.
Changes register tape, and clear routine equipment and scanning jams on registers.
Golf Course - Scott AFB, IL
Sales Clerk
April 2014 to October 2014
Performed over-the-counter selling of a variety of merchandise which includes the following: jewelry, footwear, golf clubs, golf bags, shirts, outerwear, shorts, pants, hats, balls and tees.
Explains use of various products, answers questions concerning various aspects of products, and assists patrons in fitting wearing apparel.
Recorded sales, makes change, and wraps or bags merchandise. Prices merchandise according to pricing guides, replenishes stock as required, and assists with inventories.
College Level in Commerce
University of Batangas - Batangas City
June 1990 to March 1991
Skills
Excellent keyboarding and word processing skills: type 50 w/m • Knowledge in Technical Application, basic trouble shooting, system upgrading, basic Networking & internet user. • Experience using various business machines • Computer skills include Windows Windows 2012 Server • Windows Professional, MS Word, Excel, PowerPoint • Technical Support • Virtual Technical Support • Virtual Assistant • Salesforce • Fundamentals of Systems Acquisition Management ACQ101
Language
Arabic: fluent (speaking)
Tagalog: native language
English: fluent (speaking, reading, writing)
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