Quitman Store Manager
Resume:
Georgia Smith
Store Manager
Waynesboro, MS *****
***********@*****.***
Willing to relocate: Anywhere
Work Experience
Store Manager
Variety Wholesaler - Quitman, MS
August 2020 to August 2021
• Managed store and daily cash deposits
• Thrived in a highly challenging customer service environment
• Managed the scheduling, recruiting, hiring and training of new store employees
• Supervised employees to maintain goals to meet corporate objectives
• Responsible for staff scheduling
• Tracked sales performance
• Trained and mentored all staff
Store Manager
Dollar General - Laurel, MS
2016 to June 2019
Created work schedules according to sales volume and number of employees. Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
Analyzed and interpreted store trends to facilitate planning. Completed monthly profit and loss performance reports. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Oversaw, trained and encouraged 8 sale associates, promoting culture of efficiency and performance. Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Rotated merchandise and displays to feature new products and promotions. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Completed weekly payroll for 8 employees
Reviewed performance data to monitor and measure productivity, goal progress and activity levels. Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of sales associates.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Rotated stock to ensure optimum appeal and minimize shrinkage. Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Maintained proper product levels and inventory controls for sale merchandise and organized backroom to facilitate effective ordering and stock rotation. Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Protected store from loss or theft by setting and enforcing clear security policies. Managed all aspects of store operations, including organization, maintenance and purchasing functions. Minimized on-site cash with frequent deposits and high accuracy in predicting operations. Oversaw daily operations of store start-up, including staffing and training, compliance, inventory control and financial functions.
Completed all point of sale opening and closing procedures, including counting contents of cash register. Retail Merchandiser
Driveline - Waynesboro, MS
2015 to May 2017
Driveline Retail Waynesboro, Ms Arranged items in favorable positions and areas of the store for optimal sales.Displayed the appropriate signage for products and sales promotions.
Designed displays to make the store experience interactive and engaging. Arranged consistent shelves, bins and racks at several locations by following established planograms.
Updated pricing and signage to complete product displays and educate customers. Worked with managers and advertising directors to optimize promotions. Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Assembled promotional displays, including quarter and full-size point of purchase displays. Assistant Manager
Family Dollar Stores Inc - Waynesboro, MS
2013 to October 2015
Family Dollar Waynesboro, Ms Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Monitored employee performance and developed improvement plans. Established and optimized schedules to keep coverage and service in line with forecasted demands. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Security Guard
ABM Security Waynesboro, M
2005 to September 2012
Monitored the entire facility using CCTV while simultaneously performing dispatch duties.Hired, trained and managed a staff of 7
associates.Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Answered alarms and investigated disturbances.Reported all incidents, accidents and medical emergencies to law enforcement.
CNA - Certified Nursing Assistant
Archusa Nursing Home - Quitman, MS
October 1987 to February 2005
General patient care
Assistant Manager
WARD'S - Quitman, MS
June 1994 to October 1996
Assist the store manager, scheduling, deposits, opening and closing the store, training employees. Education
High School Diploma
Quitman High School - Quitman, MS
1984 to May 1988
Certification in CNA
Basic study Quitman High School Quitman
Skills
• SECURITY (10+ years)
• SALES (7 years)
• CASH (10+ years)
• CLOSING (6 years)
• INVENTORY (10+ years)
• BUDGET (10+ years)
• MAINTENANCE (6 years)
• OPERATIONS (10+ years)
• PAYROLL (10+ years)
• POINT OF SALE (10+ years)
• POS (10+ years)
• POS SYSTEM (10+ years)
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (2 years)
• RETAIL SALES (10+ years)
• RETAIL (10+ years)
• RETAIL MARKETING (10+ years)
• BUDGET PREPARATION (10+ years)
• BUDGETING (10+ years)
• CASH HANDLING (10+ years)
• CUSTOMER RELATIONS (10+ years)
• INFORMATION VERIFICATION (10+ years)
• INSPECTION (8 years)
• INVOICE (10+ years)
• MICROSOFT OFFICE (10+ years)
• MS OFFICE (10+ years)
• OUTSTANDING COMMUNICATION (10+ years)
• PROBLEM RESOLUTION (10+ years)
• PROJECT MANAGEMENT (3 years)
• CNA (10+ years)
• LOSS PREVENTION (10+ years)
• Retail Management (10+ years)
• Team Building (10+ years)
• Scheduling (10+ years)
• Merchandising (10+ years)
• Training (10+ years)
• Management
• Microsoft Excel
• Marketing
• Vendor Management
• Store Management Experience
• Planograms
• Purchasing
• CCTV
• Profit & Loss
• Customer Relationship Management
• Team Management
• Interviewing
• Recruiting
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient July 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient August 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Exceptional leader Store operations
Excellent
Outstanding communication Store opening and closing Excellent
Skill procedures
Excellent
Team-oriented Accurate cash handling
Excellent
Basic
Excellent
Cash receipts
Excellent
Cash handling
Excellent
CNA
Excellent
Closing
Excellent
Excellent customer service
Excellent
Inventory
Excellent
Law enforcement
Excellent
Medical
Excellent
Retail
Excellent
Safety
Excellent
Sales
Excellent
Product knowledge
Very Good
Microsoft Office
Excellent
Product knowledge
Excellent
Routine management
Excellent
Invoice and payment processing
Excellent
Payroll and budgeting
Excellent
Security issues troubleshooting
Excellent
Information verification
Excellent
Problem resolution
Excellent
Vendor relations
Excellent
POS system operations
Excellent
Budget coordination
Excellent
Opening and closing procedures
Excellent
Inspection procedures
Excellent
Work site preparation
Excellent
Equipment monitoring
Excellent
Budget preparation
Excellent
Equipment setup and maintenance
Excellent
Loss prevention
Excellent
Program leadership
Excellent
Customer relations
Excellent
Project management
Excellent
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